Got the Comfivo Terros desk in Walnut and it’s very sturdy. Came with paper instructions (diagrams). It also came with a video guide via a qr code and I found that incredibly helpful, made the process... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered tv unit, 10 working days to be delivered I’m now on working day 14 with no delivery date in sight, having emailed numerous times and getting an email back to tell me to check tracking which I'... Ver mais
A empresa respondeu
Ordered the desk/dressing table very good value for money and easy to put together,very sturdy and loads of room in the multiple draws, customer service very friendly, only slight niggle was the time... Ver mais
A empresa respondeu
Great company to do business with. We have just moved and my husband put the totally incorrect delivery address and postcode, they tried to locate but couldn't but came back the day after. The items... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Informações de contacto
4,3
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Furn-On
Hi John,
Thank you for your 5-star review!
We’re so pleased to hear you’re happy with the value for money.
Furn-On Customer Services
What great service
What great service! Easy to order, great communication regarding delivery and arrived very quickly. I would certainly use Furn-On again- highly recommend.
7 de outubro de 2025
Opinião espontânea
Resposta da Furn-On
Thank you so much, Bridgette!
We really appreciate your kind words and recommendation.
We're delighted to hear you found ordering and delivery smooth and that you’re happy with our service.
We’d be very pleased to help you at Furn-On again in the future!
Furn-On Customer Services
Poor packaging and delivery
Ordered a sideboard unit from this company for next day delivery. When it arrived it was like a lego set all over the van and damaged. Refused the delivery and was told if it hadn't been damaged I'd have had to pay for a return. The packaging was non existent ie a piece of card of the top and bottom and a couple of plastic straps round the rest. Not protected at all. Was told if I'd picked a 2 week delivery option it would have been fully packaged.
Not sure about that to be honest. Have to say even if not damaged as spread in bits all over the van I would have refused it. To be fair they refunded as promised. Needless to say now bought a completely different item elsewhere.
25 de setembro de 2025
Opinião espontânea
Resposta da Furn-On
Hi Jane,
Thank you for your feedback and we’re very sorry to hear about your experience.
This is certainly not the standard we aim to deliver. Your order was securely packaged prior to dispatch, but unfortunately suffered significant damage during transit, for which we sincerely apologise.
The mention of a return charge was only raised because, at that stage, we had not yet received any images to confirm the damage. Once the extent was clear, it was evident there would be no charge as the sideboard had been badly compromised. What left us as a fully assembled item was unfortunately delivered to you in several pieces, highlighting a serious issue during delivery. While this is very unusual, we have addressed it directly with our couriers to prevent a repeat.
We’re pleased your refund was processed promptly, and we completely understand your frustration with the way the delivery arrived.
Thank you
Furn-On Customer Services
I recently purchased bedside tables for…
I recently purchased bedside tables for my new Airbnb, but unfortunately, once the super king-size beds were delivered, there wasn’t enough space to use them. I contacted the company to arrange a return and was informed that they only allow returns within two weeks. I had assumed, as with most retailers, that I had a month, and since I had to wait for the beds to arrive, I didn’t think it would be an issue to return them slightly later.
Although the company agreed to accept the return, I was charged £35 for collection and an additional £30 restocking fee, even though the items were still sealed in their boxes. I explained my situation and asked if the restocking fee could be waived, but my request was declined. This meant that returning a £142 purchase would have cost me £75, which I felt was unreasonable, so I decided to keep the items.
If I had known the true cost of returning an item, I would not have ordered from this company in the first place. I will not be shopping here again and will be sourcing furniture for my properties elsewhere.
18 de julho de 2025
Resposta da Furn-On
Hi Emmanuel,
Thank you for taking the time to leave your feedback, and we’re sorry to hear you were disappointed with your recent experience.
Our returns policy is 14 days, in line with standard online retail regulations, and this is outlined both on our website and in our order confirmation emails. We did make an exception to accept your items back outside of this window, but as noted in our terms, collection and restocking charges do apply. These charges are in place to cover the costs we incur when arranging returns, even if items remain unopened. We had also offered the option for you to arrange your own return, however this was declined.
We do understand your situation and appreciate that your circumstances were unusual with the timing of your Airbnb setup. However, in order to remain fair and consistent to all customers, we are not able to waive fees in such cases.
We’re sorry this has left you feeling dissatisfied, and we will take your comments on board as we continue to review and improve our service.
Furn-On Customer Services
Excellent delivery well packed …
Excellent delivery well packed Everything there and good instructions
3 de setembro de 2025
Resposta da Furn-On
Hi,
Thank you so much for your 5-star review! We’re delighted to hear that your order arrived quickly, well packed, and with everything you needed. It’s also great to know the instructions were clear too.
We really appreciate your feedback and look forward to helping you again in the future.
Furn-On Customer Services
Great communication and good service A+
3 de setembro de 2025
Resposta da Furn-On
Hi Mr Darnley,
Thank you for your 5-star review!
We’re so pleased you were happy with the communication and service you received.
Best wishes
Furn-On Customer Services
Fabulous company would use again… great…
Fabulous company would use again… great customer service
22 de agosto de 2025
Resposta da Furn-On
Thank you Jane, for your 5-star review.
We’re delighted you had such a positive experience with our customer service and look forward to welcoming you again.
Furn-On Customer Services
Great communication and delivered when…
Great communication and delivered when they said
Great study bed
5 de agosto de 2025
Resposta da Furn-On
Hi Carli,
Thanks for the kind words!
We’re delighted to hear you’re happy with your study bed and our service.
We really appreciate your feedback and hope you enjoy it for years to come!
Furn-On Customer Services
Customer service is great however they…
Customer service is great however they do say that delivery will be in two working days! Don’t expect to receive it by then though. The company they use to deliver is not the best to say the least.
I’m still waiting for a confirmation on the delivery date. The company has not offered me any compensation however they have said that I could just wait for the delivery company to respond and deliver or a full refund and cancel the order? I’m pleased that a local company can suggest a refund and not loose business. I’ve received my delivery and I’m happy with my wardrobe, the response from the company has mentioned that the garage wasn’t secured and delivery was something that they wouldn’t normally do, however it was locked and secured the key safe number was given to them in a email. They did open and deliver the items and locked the door afterwards. Very good and respectful.
7 de agosto de 2025
Opinião espontânea
Resposta da Furn-On
Hi Gary,
Thank you for taking the time to share your feedback.
Upon reviewing your order, we note that you requested the item be delivered to an unlocked garage, with the expectation that the courier would lock up behind them. While we understand your preference, please note that most couriers are unable to accommodate with this type of request for security and liability reasons. One of our courier options, though slightly slower, does offer delivery to unoccupied private premises, which is why this method was selected for your order.
You previously expressed concern about the delivery timeframe, and we offered the option to cancel the order and receive a full refund. You chose to proceed with the order, and we have continued on that basis. Given this, we were surprised to receive a 1-star review.
That said, we remain happy to process a full cancellation and refund if you prefer this option. Otherwise, we will continue with your order, but please do be aware that the delivery timeline will be longer than usual due to the delivery conditions specified.
Thank you for your understanding.
Furn-On Customer Services
10 working days to arrive as stated
10 working days to arrive as stated. Once shipped great communication with shipping company. Table chairs and bench arrived in 5 boxes . Packaged well. Instructions clear , the bench needed 3 people two to apply pressure the other to screw together.
Great looking table, bench and chairs.
5 de agosto de 2025
Resposta da Furn-On
Hi Lindsey,
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that your order arrived as expected and that the delivery process went smoothly. It’s great to know that the packaging and instructions were clear.
Most importantly, we’re delighted you’re happy with how your new table, chairs, and bench look in your space.
Enjoy them, and thanks again for choosing Furn-On!
Furn-On Customer Services
They were very friendly delivery was…
They were very friendly delivery was first class
30 de julho de 2025
Resposta da Furn-On
Hi,
Thank you so much for your kind words and for taking the time to leave us a review!
We're delighted to hear you found our team friendly and that the delivery was first class.
Furn-On Customer Services
Very good purchase
Very good purchase, slight issue with the delivery but more on the delivery company
21 de julho de 2025
Resposta da Furn-On
Hi Sara,
Thank you so much for your kind review!
We're thrilled to hear you're happy with your purchase. We're sorry to hear there was a hiccup with the delivery and appreciate your understanding.
Furn-On Customer Services
Dining table
I ordered a dining table but infortunately the delivery company only delivered the legs. I contacted Furn-on and Emma was fantastic, she was onto this straight away and kept me updated. The table top was delivered 2 days later and we are really pleased with it. Thanks Emma for all your help and providing A+ customer service.
18 de julho de 2025
Opinião espontânea
Resposta da Furn-On
Thank you so much for your kind 5-star review!
We're really sorry to hear there was an issue with your initial delivery, but we're absolutely delighted that Emma was able to step in and resolve this quickly for you.
We truly appreciate your patience and are thrilled to hear that you're pleased with your new dining table. We’ll be sure to pass on your thanks.
Furn-On Customer Services
Resposta da Furn-On
Hi Manoj,
Thank you so much for your kind words and fantastic 5-star review!
We're thrilled to hear you're happy with both our service and your new product.
Furn-On Customer Services
Best price I found for the item
Best price I found for the item, which is available is several other places. Stunning delivery time. Recommend.
13 de julho de 2025
Resposta da Furn-On
Thank you so much for your fantastic 5-star review, Fiona!
We're delighted to hear you found the best price with us and were pleased with our speedy delivery.
Thanks again for choosing Furn-On, and we hope to welcome you back soon!
Furn-On Customer Services
Resposta da Furn-On
Hi Sandra,
Thank you so much for your 5-star review!
We're delighted to hear that you found the ordering process easy, delivery punctual, and the quality up to standard. Your feedback means a lot and we hope to help you again soon!
Thanks again
Furn-On Customer Services
Great pizza and serv
One of the best pizza in London, proper Neapolitan, I’m from Naples myself so I can confirm! Big portions, plenty of topping on the base. Tasty antipasti, lovely atmosphere and even the music is good. And then the service: very friendly and helpful, the lovely waitress with an Australian accent, even though she’s not Australian (!), was really attentive. My son (who is 2yo) loved her very much! Even the pizzaiolo was nice and friendly. We will definitely return.
19 de maio de 2025
Opinião espontânea
Resposta da Furn-On
Hi Francesco,
Thanks so much for the 5-star review — although we think this one might have been meant for your favourite restaurant rather than ourselves at Furn-On, we’re more about furniture than pizza.
That said, your review made us hungry and very happy!
Furn-On Customer Services
Still no refund
Although staff were apologetic, I purchased a nest of tables on line and when they arrived were of poor quality. I immediately rejected them and contacted the company to collect them. It took almost a month to arrange collection, in spite of much chasing on my part. These were collected a week ago and still no refund. Only given one star as the lady on the phone was so nice and apologetic!
3 de maio de 2025
Opinião espontânea
Resposta da Furn-On
Hi Steve,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. While we're pleased to know our team member was courteous and apologetic, we completely understand your frustration regarding the delays in collection and refund. This is certainly not the standard of service we strive to deliver.
As you're aware, the delay was due to our supplier's mishandling of the collection process. We've since addressed this with them directly to ensure it doesn’t happen again in future return cases.
Your refund was processed nearly a week ago, as communicated, and typically takes 3–5 working days to appear in your account. We understand your concern, but at the time you reached out, it had only been three working days — still within the normal processing window, which is unfortunately outside of our control.
We truly appreciate your patience and once again, sincerely apologize for the inconvenience caused.
Thank you
Furn-On Customer Services
Happy with service…
Was able to forward book a nominated delivery day, which was really useful. Driver turned up on time and was polite and friendly.
28 de abril de 2025
Resposta da Furn-On
Hi Brenda,
Thank you so much for your kind review!
We're thrilled to hear that booking a specific delivery day worked well for you and that your delivery went smoothly.
We hope you enjoy your new furniture.
Furn-On Customer Services
All good
All good. Excellent prices and item just as was advertised. Delivery nice and easy.
Would recommend
28 de abril de 2025
Resposta da Furn-On
Hi Geoffrey,
Thank you so much for your kind words! We're pleased to hear you were happy with the price, product, and delivery experience.
Your recommendation means a lot to us.
Thanks again
Furn-On Customer Services
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.