Futons 247 Opiniões 

382
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

2nd purchase of a double monk roll futon. Both purchases have been wonderful from start to finish. Peter is communicative through any issues, delivery is fast for a handmade item, and the quality is u... Ver mais

Classificada 5 em 5 estrelas

I bought the Japan bed by Karup and a mattress to replace the low futon bed I had previously. I love the design of the bed, it's efficiently designed from beautifully grained wood. The mattress is ver... Ver mais

Classificada 5 em 5 estrelas

Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Loja de camas
  4. Loja de Futon
  5. Loja de sofás
  6. Oficina de móveis em pinho

Sobre Futons 247

Escrito pela empresa



About Futons 247

Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.

We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.

Our Mission

Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!

Shop at Futons 247
The Futon Blog
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Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

382 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(382)

46 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great futon

Great futon! Received good advice on the options. Quick delivery. Very happy.

24 de maio de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Philip,

Thank you for taking the time to leave a review - we really appreciate it.

Best, Ellie

Classificada 5 em 5 estrelas

Satisfied customer

Quick answers to questions, quick delivery, good product, very happy

24 de maio de 2024
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Resposta da Futons 247

Hi Anne - thank you for 5 stars!

Classificada 5 em 5 estrelas

The mattress is fantastic

The mattress is fantastic, the communication was first rate and delivered exactly on time. I’m very happy with my purchase.

26 de abril de 2024
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Resposta da Futons 247

Hi James,

Thank you for such a lovely review - we really appreciate it!

Best,

Ellie

Classificada 5 em 5 estrelas

10/10

I ordered a bed frame and arranged to have it delivered on a specific date a few weeks out when I moved into my new flat. Peter was fantastic to communicate with and a great help during the delivery, I am very happy with both my purchase and the entire experience! Thank you Peter :)

26 de abril de 2024
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Resposta da Futons 247

Hi Georgia,

Thank you so much for writing such a heartfelt review - I'll be sure to pass your kind words on to Peter!

Enjoy your new bed!

Ellie

Classificada 5 em 5 estrelas

Wonderful experience

This has been great company to deal with. Everything from my order, till delivery was very orderly organised. I even made some last minute changes which were accepted very politely and delivery was made on time. Futons are very nice and comfy to sleep. Thanks

26 de abril de 2024
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Resposta da Futons 247

Thank you for leaving such a lovely review - it has made our day!

Enjoy your new futon!

Classificada 5 em 5 estrelas

Brilliant attention to customer service and communication.

I ordered a futon just before their Easter shut down. They made the effort to go in and get it sent to me despite their holiday. Brilliant attention to customer service and communication. The futon is also great quality and I will be returning to buy tatami mats eventually.

26 de abril de 2024
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Resposta da Futons 247

Thank you for leaving such a lovely review - we really appreciate it!

Classificada 5 em 5 estrelas

Excellent service

Excellent service , personal and helpful from beginning
to delivery.

Thank you.

26 de abril de 2024
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Resposta da Futons 247

HI Michael - thank you for 5 stars!

Classificada 5 em 5 estrelas

Lovely service

Lovely service, they built my for me free of charge and delivered to my 1st floor flat no trouble! Very happy with my karup sofa.

30 de março de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Kirsty,

Thank you for taking the time to leave a review - we're thrilled that you loved our service and our product.

Enjoy your new sofa!

Ellie

Classificada 5 em 5 estrelas

Very friendly and effective

Very friendly and effective. All questions answered quickly. Positive experience

30 de março de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Angelika,

Thank you for 5 stars - we appreciate you finding the time to leave such a lovely review.

Best,

Ellie

Classificada 5 em 5 estrelas

Great service. Buy from Futons247 with confidence

Recently purchased some products from Futons 247. The transaction was smooth and the communication was excellent. The items were delivered quickly and efficiently. Unfortunately, I was not 100% with the items I recieved and emailed Futons 247 to explain why. Peter was quick to respond and offered a few solutions to try and remedy the situation. I was keen on returning the products for a full refund and this was granted without question. Peter was keen to find a resolution and it is obvious that customer satisfaction is his/the companies priority. This is refreshing when so many others put profit and sales over customer relations. I would not hesitate to purchase from Futons 247 again.

I am currently waiting for my items to be collected and have been called by the collection company to arrange a suitable date and i'm awaiting a full refund. I can't fault the service.

11 de março de 2024
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Resposta da Futons 247

Hi Steven,

Wow - what a lovely review! I'm sorry that our products didn't quite hit the mark, but we really appreciate you taking the time to write such thoughtful feedback. I'll be sure to pass your kind words on to Peter.

All the best,

Ellie

Classificada 5 em 5 estrelas

Very helpful

When I phoned asking about specific items you spent time really dealing with it. Very helpful. Prompt delivery. Good communication from the delivery team. Am very happy with the futon. I wanted one that was chemical/off-gas free as I am sensitive to this- I was helped with this on the phone and am very happy with the end result.

13 de março de 2024
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Resposta da Futons 247

Hi Jeremy,

We're thrilled we were able to help you find what you needed and thank you for leaving such a lovely review in response.

Best,

Ellie

Classificada 5 em 5 estrelas

Super brilliant product and service

Super brilliant product and service. Peter was fantastically helpful on the phone to answer all my queries.

17 de fevereiro de 2024
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Resposta da Futons 247

Hi Connor,

Thank you for leaving a review - I will make sure your kind words are passed on to Peter.

All the best,

Ellie

Classificada 5 em 5 estrelas

Great quality at a good price

Useful initial discussion about size and usage, then delivered pretty quickly once ordered.
Futon looks and feels well made, obviously it's early days but it's comfortable to sit on and feels firm enough for a good nights sleep!

17 de fevereiro de 2024
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Resposta da Futons 247

Hi Andy,

Thank you for 5 stars! We're thrilled you're loving your futon so far.

All the best,

Ellie

Classificada 5 em 5 estrelas

Can't fault it. Would use again.

Excellent range of options on their website. Really good communication. Delivered on time. Quality seems excellent. The futon is exactly what we'd been looking for.

17 de fevereiro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Sarah,

Thank you for leaving such a lovely review - we really appreciate you taking the time to do.

All the best,

Ellie

Classificada 5 em 5 estrelas

Shopping experience

Shopping experience, product knowledge, & delivery were all fab!

26 de dezembro de 2023
logótipo da Futons 247

Resposta da Futons 247

Hi Denise
Thanks for your kind review and for choosing the Futon Shop for your purchase.
Peter @ The Futon Shop

Classificada 5 em 5 estrelas

Excellent communication

Excellent communication, great product, good price. Ordering process was smooth, delivery in good time and definitely the most comfortable futon mattress I’ve ever slept on!

19 de janeiro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Janis.
Thanks for your lovely feedback, pleased to hear your purchase all went smoothly.
Peter @ The Futon Shop

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service, from the first call of enquiry, to delivery. A small family business that pull out all the stops so that you have a great product and a great buying experience.

10 de janeiro de 2024
logótipo da Futons 247

Resposta da Futons 247

Really appreciate your review ND, pleased that your new futon mattress found is lovely new home. Peter @ The Futon Shop

Classificada 5 em 5 estrelas

Great Service 5 ⭐️

Peter was very helpful and helped me with an exchange over the Xmas period, highly recommend.

5 de janeiro de 2024
logótipo da Futons 247

Resposta da Futons 247

Thanks very much for your review, we'll always try and help, even over Christmas!

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