2nd purchase of a double monk roll futon. Both purchases have been wonderful from start to finish. Peter is communicative through any issues, delivery is fast for a handmade item, and the quality is u... Ver mais
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Leia as opiniões dos outros
I bought the Japan bed by Karup and a mattress to replace the low futon bed I had previously. I love the design of the bed, it's efficiently designed from beautifully grained wood. The mattress is ver... Ver mais
Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Ver mais
A empresa respondeu
Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Futons 247
Escrito pela empresa
About Futons 247
Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.
Our Mission
Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!Informações de contacto
Unit 13 HQ Building, 237 Union Street, PL1 3HQ, Plymouth, Reino Unido
- 01752 662030
- sales@futons247.co.uk
- www.futons247.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great futon
Great futon! Received good advice on the options. Quick delivery. Very happy.

Resposta da Futons 247
Satisfied customer
Quick answers to questions, quick delivery, good product, very happy

Resposta da Futons 247
The mattress is fantastic
The mattress is fantastic, the communication was first rate and delivered exactly on time. I’m very happy with my purchase.

Resposta da Futons 247
10/10
I ordered a bed frame and arranged to have it delivered on a specific date a few weeks out when I moved into my new flat. Peter was fantastic to communicate with and a great help during the delivery, I am very happy with both my purchase and the entire experience! Thank you Peter :)

Resposta da Futons 247
Wonderful experience
This has been great company to deal with. Everything from my order, till delivery was very orderly organised. I even made some last minute changes which were accepted very politely and delivery was made on time. Futons are very nice and comfy to sleep. Thanks

Resposta da Futons 247
Brilliant attention to customer service and communication.
I ordered a futon just before their Easter shut down. They made the effort to go in and get it sent to me despite their holiday. Brilliant attention to customer service and communication. The futon is also great quality and I will be returning to buy tatami mats eventually.

Resposta da Futons 247
Excellent service
Excellent service , personal and helpful from beginning
to delivery.
Thank you.

Resposta da Futons 247
Lovely service
Lovely service, they built my for me free of charge and delivered to my 1st floor flat no trouble! Very happy with my karup sofa.

Resposta da Futons 247
Very friendly and effective
Very friendly and effective. All questions answered quickly. Positive experience

Resposta da Futons 247
Great service. Buy from Futons247 with confidence
Recently purchased some products from Futons 247. The transaction was smooth and the communication was excellent. The items were delivered quickly and efficiently. Unfortunately, I was not 100% with the items I recieved and emailed Futons 247 to explain why. Peter was quick to respond and offered a few solutions to try and remedy the situation. I was keen on returning the products for a full refund and this was granted without question. Peter was keen to find a resolution and it is obvious that customer satisfaction is his/the companies priority. This is refreshing when so many others put profit and sales over customer relations. I would not hesitate to purchase from Futons 247 again.
I am currently waiting for my items to be collected and have been called by the collection company to arrange a suitable date and i'm awaiting a full refund. I can't fault the service.

Resposta da Futons 247
Very helpful
When I phoned asking about specific items you spent time really dealing with it. Very helpful. Prompt delivery. Good communication from the delivery team. Am very happy with the futon. I wanted one that was chemical/off-gas free as I am sensitive to this- I was helped with this on the phone and am very happy with the end result.

Resposta da Futons 247
Super brilliant product and service
Super brilliant product and service. Peter was fantastically helpful on the phone to answer all my queries.

Resposta da Futons 247
Great quality at a good price
Useful initial discussion about size and usage, then delivered pretty quickly once ordered.
Futon looks and feels well made, obviously it's early days but it's comfortable to sit on and feels firm enough for a good nights sleep!

Resposta da Futons 247
Can't fault it. Would use again.
Excellent range of options on their website. Really good communication. Delivered on time. Quality seems excellent. The futon is exactly what we'd been looking for.

Resposta da Futons 247
Shopping experience
Shopping experience, product knowledge, & delivery were all fab!

Resposta da Futons 247
Excellent communication
Excellent communication, great product, good price. Ordering process was smooth, delivery in good time and definitely the most comfortable futon mattress I’ve ever slept on!

Resposta da Futons 247
Very helpful service … good honest…
Very helpful service … good honest advice over the phone and helpful updates on the delivery

Resposta da Futons 247
Fantastic customer service
Fantastic customer service, from the first call of enquiry, to delivery. A small family business that pull out all the stops so that you have a great product and a great buying experience.

Resposta da Futons 247
Great Service 5 ⭐️
Peter was very helpful and helped me with an exchange over the Xmas period, highly recommend.

Resposta da Futons 247
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