Futons 247 Opiniões 

382
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

2nd purchase of a double monk roll futon. Both purchases have been wonderful from start to finish. Peter is communicative through any issues, delivery is fast for a handmade item, and the quality is u... Ver mais

Classificada 5 em 5 estrelas

I bought the Japan bed by Karup and a mattress to replace the low futon bed I had previously. I love the design of the bed, it's efficiently designed from beautifully grained wood. The mattress is ver... Ver mais

Classificada 5 em 5 estrelas

Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Loja de camas
  4. Loja de Futon
  5. Loja de sofás
  6. Oficina de móveis em pinho

Sobre Futons 247

Escrito pela empresa



About Futons 247

Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.

We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.

Our Mission

Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!

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Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

382 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(382)

46 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very good quality and outstanding service

I ordered my futon a month ago. They answered all my questions and accommodated to my delivery requirements.
The futon arrived rolled and well protected. I've been sleeping incredibly well since the first night. The firmness of this mattress really benefits my back and I always wake up in the morning feeling well rested.
Good quality, natural, handmade futons. Very competitive prices and outstanding service.

5 de setembro de 2024
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Resposta da Futons 247

Hey!

Thank you for writing such a lovely review - this has made our day!!

Enjoy your restful nights.

Ellie

Classificada 5 em 5 estrelas

Service with a smile

They were a bit overwhelmed with orders so it took a while to arrive but it was delivered at the agreed time and the lovely man carried it up several flights of stairs to my 2nd floor flat and still managed to smile when he got to the top! I'm very happy with it; simple to put together, works perfectly.

19 de agosto de 2024
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Resposta da Futons 247

Hi Patricia,

We pride ourselves on our friendly team, so your kind words mean a lot to us. We're thrilled that you're loving the product and hope you continue to for many years to come.

Best,

Ellie

Classificada 5 em 5 estrelas

Wonderful customer service and such a…

Wonderful customer service and such a terrific futon. Thank you so much.

However, we were a wee bit fed up that the delivery company just left the futon at the front door, rather than ringing the doorbell!

This is nothing compared to the great nights' sleep we have and the support for our bodies.

I throughly recommend this company and the product.

Thank you.

19 de agosto de 2024
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Resposta da Futons 247

Hi Stephanie
Thank you for your review and for your kind words regarding our products and company, it is appreciated.
We use a few different delivery companies depending on the size of the item and your location, I can see in your case it was DX Parcels. I can only apologise for the inconvenience with the delivery, on the whole DX are excellent at getting the item delivered on time but occasionally a driver may under pressure and this can lead to standards below what we would like our customers to experience so I am sorry this was the case in your situation.
I hope you continue to enjoy your new futon mattress.
Regards, Peter @ The Futon Shop

Classificada 5 em 5 estrelas

Very Good Product

Friendly efficient service, with clear communication about how the futon would be delivered. An excellent courier company delivered the goods.
The futon purchased is very comfortable and matches the description given on the website. It is clearly made of best quality materials and after using it about 6 weeks I have encountered no problems and experienced an improvement in sleep.

19 de agosto de 2024
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Resposta da Futons 247

Hi.
Thanks for your kind review, great to hear your new futon is providing a comfy nights sleep.
Peter

Classificada 5 em 5 estrelas

Great futon

Great futon, very comfortable yet firm and obviously high quality. The finishing, outer fabric is genuinely beautiful.
Very good communication from the company, I would highly recommend.

19 de agosto de 2024
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Resposta da Futons 247

Hi Giles
Great to hear all went well with your purchase, thank you for your kind words and for choosing us for your purchase.
Peter @ The Futon Shop

Classificada 5 em 5 estrelas

Comfortable sofa bed

Comfortable sofa bed. Great product as always

3 de julho de 2024
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Resposta da Futons 247

Thanks for your review Ratna, I appreciate you coming back to us again.
Peter

Classificada 5 em 5 estrelas

Good quality, sturdy, and good support

Good quality mattress. Material is very good. Personalized interaction with the business.

19 de agosto de 2024
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Resposta da Futons 247

Hi Rupak
Thanks for your kind words, we always try to have personalised contact so pleased that works for you.
Peter

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, great mattress

19 de agosto de 2024
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Resposta da Futons 247

Thanks for your review, pleased all went well.
Peter

Classificada 5 em 5 estrelas

Very helpful and friendly over email

Very helpful and friendly over emails with quick replies. Also great and high quality product.

19 de agosto de 2024
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Resposta da Futons 247

Hi Imran
Thanks for your review, good to hear all went well with your purchase.
Peter

Classificada 5 em 5 estrelas

Personal delivery

Peter took the effort to personally delivery my futon and Japan bed to an unconventional island delivery location. Excellent product, service and communication. Recommended.

19 de agosto de 2024
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Resposta da Futons 247

Hi Bryan
Thanks for your kind words, we will always try to accommodate unusual delivery locations when possible and who doesn't love an island in the Thames on a sunny day.
Thank you for choosing us for your purchase.
Peter

Classificada 5 em 5 estrelas

Great mattress and great communication

Great mattress and great communication. Thank you Peter.

Bought a compact double futon mattress for my existing frame, plus a great teal green cover. They are great quality and have really updated my old futon frame.

Thickness of mattress is great and feels comfortable although I have not had any guests try it out yet.

Material on both the mattress and the cover is thick and hard wearing. Particularly liked the cover zip which goes all the way round and is easy to put the mattress in.

Would definitely recommend.

20 de agosto de 2024
Opinião espontânea
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Resposta da Futons 247

Hi
Thank you for your kind and comprehensive review, really appreciated and thanks for choosing us for your new futon mattress and cover.
Regards
Peter @ The Futon Shop

Classificada 5 em 5 estrelas

Fabulous service

Fabulous service ! Would definitely use again, love my futon and so do my guests , very happy 😊

1 de julho de 2024
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Resposta da Futons 247

Hi Jackie,

Thank you for the lovely review - we're very happy to hear that everyone is loving it!

Best,

Ellie

Classificada 4 em 5 estrelas

Futon mattress itself is awesome.

Futon mattress itself is awesome.. great night sleeps.. unfortunately delivery was a different matter.. driver left item in the street instead of round the back as requested.. there was a sign on the front door (I don’t have access ) stating clearly to bring the item round the back.. so no notifications that it had been delivered and was sat in the street some hours until someone let me know it was there.. then I had to get a random stranger to help me take it round the back.. otherwise ok

1 de julho de 2024
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Resposta da Futons 247

Hi Matthew
Thank you for your review and for being kind despite the delivery situation, I appreciate you being understanding with regards to that and hope you are enjoying your new futon mattress.
Peter @ The Futon Shop

Classificada 5 em 5 estrelas

Futon mattress

Futon mattress was better than expected! Plus quick delivery a bonus too.

1 de julho de 2024
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Resposta da Futons 247

Hi Zahid - thank you for 5 stars! We're thrilled you're loving the futon

Classificada 5 em 5 estrelas

Really helpful company

Really helpful company. Peter answered all my questions about the various different versions of the futon mattress over a number of emails! He was also happy to chat on the phone. There are a couple of delivery options, I chose delivery by the futon company as I don't trust couriers for something like this.

1 de julho de 2024
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Resposta da Futons 247

Hi Simon,

Thank you so much for leaving a review - I'll be sure to pass your kind words on to Peter.

Best,

Ellie

Classificada 5 em 5 estrelas

Good experience

Easy to use website, personal communication and a great product.

24 de maio de 2024
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Resposta da Futons 247

Thank you so much for leaving a review - we really appreciate it

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