GardX Group Opiniões 11 332

​I am writing to express my absolute outrage and disgust with the pathetic level of service—or lack thereof—provided by GardX. Selling a protection plan and actually honoring it are apparently two completely different things to your company.
​We had our very first experience with a tire puncture and followed your procedures by visiting an authorized dealer. To our absolute shock, the dealer had no idea what GardX even was. How can you sell a premium protection product and partner with dealerships who have never heard of you?
​To make matters worse:
​The Wait: We were forced to wait for three grueling hours while the dealer tried to figure out your broken system.
​The Result: After wasting half our day, our car was not even fixed. We walked away with a damaged tire and zero resolution.
​The Support: Your customer service and support are completely non-existent. You are quick to take people's hard-earned money, but when it comes time to deliver on your promises, you vanish.
​This entire operation feels like a massive scam. You take upfront money for peace of mind, but leave paying customers stranded at dealerships who don't know you exist.

If you are offered this cover by your vehicle dealership steer well clear! We bought the so called all singing all dancing cover, we came to use it for the first time and low and behold it was rejected. The wheels are curbed so is accidental damage which is what the cover is for, however because there is water ingress under the paint around the damage from the kerbing they have rejected the claim. Basically the cover is not worth the paper it is writen on. We also had a scuff on the bumper from contact with a fence rejected with no explanation. You have been warned.

I dont know why i payed all this money out ive g9t a bag full of stuff and ive g9tta do it my self seems a bit of a con personally

The agent Mr Alan Davies was excellent. He was professional and was friendly and assuring. Travelled a long way to carry out the job - this displayed to ke as a customer the dedication and care. Excellent service professional yet personable attitude. Thank you so much. Car, once again, looks awesome!!

Had a gentleman called Alan Davies who came out to me today . He was punctual and did a great job !
He offered me great advice and was very polite .

Much appreciated!

Terrible service. They take weeks to reply to emails and calls and further weeks to agree a repair. Then the fun starts they just do not attend to repair. They are real cowboys is a disgrace how they charge so much and avoid repairs at all costs. Dont use this company.

Alan came to our home today excellent job - very professional offering-

Thanks again

I had the GardX GX2 coating applied to my BMW, thinking it would provide long-term protection.
Unfortunately, after only 8 months, a bird dropping caused permanent etching on the paintwork. The product simply did not perform as advertised.
To make matters worse, their claims process is terrible. Their online portal is faulty, and after waiting 5 days for a response, they issued a "Final Response" (Ref: UGV SYT-02664049) rejecting the claim. They blamed me for not removing the dropping "fast enough," which makes their
"lifetime guarantee" completely worthless.
If you have to wipe the car every second for the coating to work, then the coating is not doing its job. A total waste of money. Stay away.

The car has kept its shine including the wheels, and comes up so well when valeted

We have been waiting over a week to get our alloy wheels repaired but despite promises of “we will get back to you “ no one has
I wish we had gone with autoglym a British company who I have never had a problem with.
It is disconcerning when an American voice comes over the phone!
How on earth can they authorise a repair for here in the Uk?

I took out the Gardx policy with Kia Braintree when I purchased my car , but then found that they hadn't applied it to the vehicle. I contacted Gardx they promptly made a appointment with myself to apply Ashley washed and applied to my car inside and out . Ashley done a amazing job took his time was very polite helpful and done a fantastic job my car looked like new. Thank you would definitely recommend this company and product.

I had GardX applied to my new BMW X5, which was a new experience after many previous cars without it

I had an issue with the windscreen with lots of spots/ stars. BMW at first were not interested and directed me to GardX. Their Rep Ashley Huff came to inspect my car at home, spent a long time cleaning and inspecting the windscreen, only to conclude that there were issues with the actual glass. After referring his views to BMW they immediately agreed to change the screen - which is now so much better. The GardX treatment is great as even though i can see the dirt on my car after the heavy rain & sleet last night it still looks really clean and bright. Ashley was very professional and was clearly very experienced - thank you

Awful customer service ignore/never respond to emails. And either the product is cr*p or the dealerships alleged valeters failed to apply Gard X correctly as after only 4 weeks its clear the coating isnt doing what it should and hasnt been applied properly or its just not good enough. Being a former valeter myself for a car dealership and used
Similar products i know the process and how it should be .
Having contacted gard x they have ignored me so not happy at all.

The process of claiming was very easy and the job was carried out on time and the work was excellent and quick.

Fantastic service from start to finish from GardX special thanks to Alan who was absolutely fantastic

Alan did my car today was very provisional took care in what he did and this service I received from guard x from start to finish was excellent

Very good product.
Does what it says, leaves a coating on your car paint
Which dispels water quickly after washing.

Do NOT waste your money on buying a GardX Cosmetic Repair insurance with your car dealer.

GardX will demand countless photos and retakes, I must have Emailed/posted about 20 ….an obvious delaying tactic to put you off proceeding with your claim !

In their policy there is absolutely NO mention that the
" under 30cm length " allowance for scrapes actually changes if you have 2 scratches

Unbelievably they consider the combined length of any separate scratches plus the distance between them as the length of the damage …... Unbelievable !
Consequently they won’t cover ANY bodywork repairs at all.

STEAR CLEAR

Very unimpressed with this company. In August 2025 I took out a Cosmetic Maintenance Plan for 3yrs (£399) and a Ceramic Maintenance Plan for lifetime (£649). At the beginning of April 2026 I am now trading in the vehicle and find that there is no partial refund available and I shall lose over £900. This is both unfair and unreasonable. I should like to warn others about signing up to similar policies

Fantastic service from start to finish. Arrived on time, removed all stains quickly, and shared great advice on maintaining my interior. Very knowledgeable and helpful—thanks, Alan!