Garuda Indonesia Opiniões 

The fraud committed by Garuda Indonesia airline. Through its application, regarding the validity period of miles displayed on the application I opened from January to April 2025, where at that time it indicated that there were no miles set to expire for the next 3 months, but in April the Garuda Indonesia application actually indicated that there had already been 2 consecutive deductions of miles, which had already occurred in February and March. When I complained about this, they instead offered me to buy an extension of miles, this is clearly a scam, and they are deliberately committing fraud in the system to sell Garuda products. It has been 5 months since I inquired about updates and there is still no solution, and I am only told to wait indefinitely. Even with the arrogance of Garuda's customer service, they ignore my questions regarding updates on this issue.

Service is pretty poor. It is like an expensive version of Airasia but without any improvements in quality. Food onboard is quite terrible. Check-in assistant was very rude and arrogant in Melbourne ( I saw other counters were nice and polite, but I rate my experience not if those who checked in with other assistants). Absolutely not worth it. I heard nice things about Garuda service , but what I experienced was far from good. Will avoid flying with them whenever possible.

Ik vlieg nooit meer met Garuda. De vlucht is meerdere malen gewijzigd. Uiteindelijk 3,5 uur vertraging gehad. Aansluitende vlucht gemist. Klantenservice van dit bedrijf doet totaal niks om je te helpen. Boek nooit een ticket bij deze maatschappij! Of zorg ervoor dat deze maatschappij geen vlucht moet verzorgen als partner. Door deze maatschappij is bij ons de terugreis uit Bali een grote ramp geworden!

De service van Garuda is goed aan boord de stewardessen zijn vriendelijk en behulpzaam .
Het eten is goed en ook de tussendoortjes en het drinken is goed .
Het enigste min punt zijn de stoelen erg hard voor vijftien uur zitten met Garuda GA089
Ook het vliegen met Garuda zeer te vreden 100 %

De klm kan een voorbeeld nemen de service van klm gaat met stappen achter uit .
De gierigheid spat er van af .
Types Nederlands zoveel mogelijk geld binnen harken .
Over het vliegen zelf 100 % vertrouwen in klm

Kein Essen weil es nicht auf der Bordkarte stand...in Jakatar am Schalter nachgefragt. Die Dame sagte es stehe aber im System das wir essen bekommen. Das Personal im Flugzeug verweigerte uns aber das Essen.
Service Null Sterne!

Such a teribble flight unfriendly staff customer service, not a good food to serve, i have delayed for 19 hours without any compensation or whatsoever, i will never booked flight from garuda anymore.

This is not firat time Garuda let us down, flight delay by a day after checked in, no compensation or whatsoever, no responsibility, never again use this airlines.

My husband suffered a medical incident. Staff unable or unwilling to assist in ANY way. Three air hostesses just stood and watched while incident took place. No action taken at all. Totally unacceptable on every level. Don't fly Garuda Indonesia.

I would have given Garuda 5 stars. However, they failed me for the entire process. I was able to change the reservation which included a charge. However, they failed to include a means to make the payment and waited an entire day. When it came to 5 hours from now, the flight reservation was gone. I was told the payment wasn't made. So I had to purchase a new ticket. I will no longer do business with Garuda. I had a better experience with Batik.

Poor and unprofessional
I lost all my miles with them
I’ve been chasing them for my miles for 3 months but couldn’t get them back

Amsterdam - JakartalEconomy
Tijdens de zware storm op 18 februari 2018 moesten wij noodgedwongen in de trein bivakkeren op station Ede-Wageningen en konden wij niet tijdig onze vlucht met Garuda bereiken.Vanuit de trein contact opgenomen met Garuda en vriendelijk werd zonder probleem onze vlucht gewijzigd voor de volgende dag.De vlucht zowel op de heenweg als terugweg absoluut geen reden tot klagen.Zowel de catering als de hygiene (toiletten) staan op hoog niveau! Ook binnenlandse vluchten met Garuda zijn prima.Je kunt inderdaad binnenlands goedkoper vliegen maar de punctualiteit van deze maatschappijen zijn voor vele een bron van ergernis en op vakantie moet je niet ergeren maar je zo efficient mogelijk verplaatsen. Waarom de maximale sterren? Het prijsverschil tussen een rechtstreekse vlucht van Amsterdam naar Jakarta met Garuda of een met een overstap met een van de 3 grote maatschappijen aan de Perzische Golf is dusdanig dat onze keus op Garuda viel.De veiligheid checks bij transfer en de wachtrijen voor de toiletten in Abu Dhabi vinden wij persoonlijk niet prettig. Dubai en Qatar zijn inderdaad moderne goed uitgeruste vliegvelden maar het weegt niet op tegen het vakantiegevoel wat begint met Garuda in Amsterdam.En onze eigen nationale trots?Ten tijde van onze boeking was de retour ticket economy class duurder, 7kg bagage minder en een tussenstop in Singapore.

booked a flight from surabaya to tokyo since december for end of june. got email the flight move 1 day earlier but the flight only from jakarta. request for a refund but have to wait for 14-30 days. bad business, wont do it again.

We recently travelled on Citylink airways a subsidury airline to Garuda I believe. We were booked though to Perth Australia but had forgoten to arrange visas somehow, without which we were not on the plane. Time was running out at the desk, whilst I desperately tried to arrange e-visas for myself and my wife, fully accepting that we would’nt make it on time, and looking at staying overnight in Denpassar, and hopefully travelling on the next day, but remarkably, the gentlemen at the Citylink desk kept the gate open until the e-visas had come though, and escorted us all the way to the gate, through all the checks and got us to the gate as the plane was boarding. I have never expeirienced sevice of that nature before. I have nothing but praise for the airline and especialy the two gentlmen that helped us on our way. It’s often difficult to know how good an airline is from the other end of the world, but I would n’t hesitate to travel with Citylink again

Attention All Travelers Transiting in Jakarta – Please Read!

I booked Garuda flights from Australia to China with a 16-hour layover in Jakarta back in March 2024. At no point before the flight did Garuda provide any information regarding baggage transfer. It wasn’t until I was checking in at Sydney Airport that I was informed my luggage would not be transferred directly to China. Instead, I would need to claim it in Jakarta. When I asked if I needed an Indonesian visa to do this, the staff assured me I did not. However, she was unable to check me in for my connecting flight.

I then asked the flight crew about the situation, as I was traveling with my 10-year-old child. The 15-hour layover with three suitcases was highly inconvenient. I inquired if there was any other way our checked luggage could be sent directly to the next destination, but they had no clue.

Upon arrival in Jakarta, we learned that we were not eligible for the airport’s transfer service because our connecting flight was more than 5 hours away. This meant we needed a visa-on-arrival to collect our luggage and check in again for the next flight.

I was completely unprepared for this. There were no currency exchange options before exiting the custom, and the only ATM available was broken. I ended up paying a foreign currency equivalent of 120 AUD just to obtain two visas in order to get our luggage.

Since we didn’t want to leave the airport with three suitcases, my daughter and I spent the night on the airport chairs. We had to wait until the next morning to check in for our next flight.

I am extremely disappointed with Garuda. There was no communication about the need for re-check-in when I purchased the tickets. It felt as though they did it on purpose so they can collect visa fees. This was by far the worst transit experience I have ever had, and I will never transit through Indonesia again. I highly recommend avoiding this airline for long layovers in Jakarta.

Changed time of my flight to 3 hours later, without offering compensation or a possibility to change flights, it meant i would miss my connection.

Flight 14.45 from Lombok to Jakarta on the 14 th january 2025, it got changed to 17.50 instead, and that would mean i only had 15 minutes to reach my next flight. All Tickets were booked together.

Buissness class. shanghai to jakarta check in was long,
The food was amazing though, and the crew was nice. but the boarding agents were very disrespectful. Other then that the trip was ok

Waardeloze maatschappij voor wat betreft binnenlandse vluchten.Ze hebben alle binnenlandse vluchten gewijzigd waardoor 3 tot 7 uur langere overstaptijd. De laatste kostte ons een vaka tiedag op Bunaken in plaats daarvanidden in de nacht opstaan in Manado om de ochtendvlucht te nemen en 7 uit wachten op Jakarta. Echt waardeloos. Heb ze al 2 keer aangeschreven en we zijn nu 6 weken verder. Ze zijn het nog steeds aan het onderzoeken. Ik vrees dat beleefde bewoordingen zijn met een zoete glimlach voor; je kan de pot op

wat een slechte maatschappij.
Ze zijn via hun eigen site niet te bereiken.
We vlogen vanaf Amsterdam naar Jakarta, Indonesie.
We mistten een aansluitvlucht van Jakarta naar Semarang, door vertraging, en we moesten ons zelf maar redden.
Geen compensatie, of excuses.
Op de terugweg van Jakarta, naar Amsterdam, had ik geen geluid op mijn entertainment installatie, dus 14 uur zonder enige vorm van muziek of film.
Dat mag je toch niet willen op zo'n reis.
Kortom, dit was de eerste en tevens de laatste keer dat ik met Garuda ga vliegen.

I flew on oct.28th from Jakarta to Doha.
Old aircraft Triple 7
Old entertainment system, one headphone in my row was okay, 2 did'nt work, no WiFi available
Air show not working. Instead of switching it off now I know how the planet looks like.
Unprofessional staff, there is no system in their service, sometimes they forgot me and other passengers around me.
And please note: a wine should be served full, not half full, its not a whiskey
And a gin tonic is always be served with a slice of lemon, there was nothing provided
Please give them a better training in the ground course