Garuda Indonesia Opiniões 

I’m a member of Garuda Miles
Somehow when I checked my Garuda App, I found Garuda offering 50% discount to buy Millage.
So I bought 150,000 miles which cost me $2,422.62 AUD
I bought this mileage I was thinking to give away/ transfer to my friend as a gift.

But, when I was trying to transfer I found below.
For example.
If I buy 20,000 miles, it cost $258.00 USD (discounted).
Then if I transfer my millage, it will cost me another 3,330,000 IDR which is around $214.49 USD
So the total I spent actually, $258.00+$214.49 = $472.49 USD which is more expansive than regular price.
Later on, I checked how many points is needed to fly from Sydney to Jakarta.
It says 70K to 90K for economy and 130K to 160K for business.
so this is ridiculous .

Many times Garuda ground cargo crews are lazy to sort out the priority bags for business class passengers! Or Sky Priority passengers! My luggage’s always come out last just like economy class passengers! Why shall I buy the business class seat then? Very bad customer service on this matter! I’m very disappointed n disgusted with the laziness of the Garuda Ground Cargo crews!

Awful experience. Took a flight from Yogyakarta to Bali today (03/oct/24) and they left us inside a fully booked plane in the heat of the tarmac for almost half an hour with no air conditioning. Same thing happened when we landed. Unacceptable way to treat the passengers!!!

Good luck id de best

Our flight was just rescheduled without any reason and we were told that it would leave 3 hours and 45 minutes later. There was no possibility to get on an earlier flight, no „sorry for that“ or anything. We told the check-in staff that we had a connecting flight and not that much time to transfer with the new time of departure, and she put a „short transfer“ tag on our bags. We went on the plane at the re-scheduled time but then just stood there for 1,5 hours, not departing and not getting any further information on why/when/…
Arriving in Jakarta, our bags were the last ones to be delivered, so the short transfer patch didn‘t do the job. We couldn‘t check in our bags for the connecting flight because it was too late, and people at the Garuda Customer Service just ignored us although we were the only ones there who maybe could still make it on their connecting flight (all the others had left around 2 hours ago). When someone finally talked to us, he was actually helpful and assured us that they would send our bags after us and we should get on the plane. So we ran, but i doubt that we will ever see these bags again…
I know such an experience can be made with every airline, but the way Garuda handled (or did not handle) it was just unbelievable. No information, no help, not even sorry for what happened. Never again.

Garuda FAILED to load luggage on the first leg of trip. Three hours early to airport.
We had to hang around another day and a half to receive, missing a prearranged boat.
Did not deliver to hotel and had to return to airport to receive. Also in addition to an extra night , had to purchase necessities - ZERO HELP - all emails IGNORED.
I am just happy I had airtags in them so all my scuba gear wasn't gone for good.
(Update: reported to USDT International division. We were entitled compensation - Garuda ignoring all emails)

I will absolutely NEVER fly with Garuda Indonesia again!! I am appaled by their service and the way they handled my situation. During my transit to Bali, my hold suitcase was delayed. Upon arriving in Bali, I spoke to the delayed baggage service and they said that my bag got left in a different country and was going to get sent to Jakarta and that I would be able to pick it up the following day. To which I said NO as I was not going to pay money for a flight to Jakarta and back just to pick up my luggage. So I asked them to deliver it to Bali and send it to the address in which I was staying for the next 3 nights. I was given a contact number and was told my bag should be with me soon. After numerous texts and phone calls, the baggage tracing team were of very little-to-no help. I had to buy numerous clothing items while I was in Bali, and had no access to toiletries and only a limited amount of money. This, naturally ruined what should have been an enjoyable start to my holiday!

After 3 nights at the first location where I was saying, there was still no sign of my bag arriving which was starting to make me incredibly impatient and worried. I contacted the baggage tracing team and informed them that I was moving to a different location the following day on a neighbouring Island and was very worried about not receiving it as it would be much more difficult to get the bag delivered to the island. The team then finally got in contact with me and said they would deliver it to the reception at one of the ferry crossing terminals to the island. After finally receiving my bag I discovered it in an appaling condition. On top of the bag being dirty and damaged, several high value and personal items had been STOLEN from it, including aftershave and an expensive snorkel mask. I have tried NUMBEROUS times to claim both for expenses AND for the STOLEN items from my bag from Garuda and they have ignored all my emails and online enquiries every time. I am so incredibly shocked and appaled by this airline that made absolutely no effort to ease my worries or pay even a single penny of reparations towards damages. I will write as many scathing reviews as it takes to get this company to finally LISTEN. I have told all my friends and family to AVOID this airline at all costs and hope that for whoever reads this review that you do too for your own sake.

The Garuda website LITERALLY STATES:
"If you do not receive your checked baggage at the arrival (at the same flight date and flight number), you are entitled to get First Need Compensation (FNC) as follows:
For domestic flight, FNC shall be given IDR 200.000 per passenger/day, maximum payment for 3 days.
For international flight, FNC shall be given lump sum (one-time payment) in amount as follow:
- USD 75 for economy class
- USD 100 for business class
- USD 200 for first class"

And yet there is absolutely no link to claim or ANY contact details to enquire about making this claim, and with any attempt to do so you are simply brushed off. It seems this company loves to wipe its hands of its customers problems and its blatant corruption.

1 word: AVOID!!!

I have been in the education industry for the last 14yrs. I decided to go for a doctorate and came accross the upGrad website where they offer online learning for working professionals. They assisted me through the process also offering scholarship of 70%. I am currently pursuing the Doctorate of Education program and I am able to network with people from across the globe. It's a great opportunity. I have even recommended it to my colleagues.

We book ini the same booking code, but we got the far away seat. We travel together but we don't get the same row seat. Very dissapointed, not professional at all.

Everything.
I have a business class ticket due to a broken foot that happened a few days ago and being on crutches. I had to get to the airport early because the only people who could help me with my bags had a flight that was leaving 5 hours earlier than me.
I have been denied help at the office and online help desk. I can’t move anywhere because I’m on crutches so can’t move my carry on luggage while on crutches. The people who I was with were offering to push me through customs but they weren’t allowed because they said they couldn’t print me a boarding pass. I asked if I could get an e-ticket and the guy just walked away and never answered me.
I’m now stuck here with no way to get food or drink or go to the toilet. The people I was with were trying to help me but we were getting nowhere and they were going to miss their flight.
If your insurance ever ask to put you on a Garuda flight or you have accessibility needs I would definitely recommend you stay away.

Om met het goede nieuws te beginnen. Een prachtige locatie, sfeervol verbouwt interieur. Een uitstekende receptuur van Ron Blaauw.
Helaas is het management nit in staat om gekwalificeerd personeel aan te trekken en/of op te leiden, waardoor het een uiterst teleurstellende lunch werd. Jammer dat de dienstdoende manager niet open stond voor verbetering en een van mijn gasten verwijten begon te maken.
Hoewel Ron Blaauw, gezien de afgesproken constructie, hierover geen zeggenschap heeft, kan ik me voorstellen dat hij dit niet prettig vindt voor zijn uitstekende reputatie.

Mijn advies zou zijn, ga naar Ouderkerk aan de Amstel, daar klopt alles!

This is a scam airline my account has been charged and never send the ticket, be careful , also the worst customer service ever that you are going to face. My advice avoid them

The crew flight assured me and other passengers that the flight was not late. The flight was 1 h late and I risked to loose my transfer flight. Moreover, my luggage is blocked in the first airport of my long trip.

Hele goede ervaring. Amsterdam Jakarta 14 uur en door naar Ambon 3,50 uur. Erg lange vlucht. Voldoende eten. Je kon tussendoor ook chips chocolade of extra drinken halen. WC's werden de hele vlucht steeds schoongemaakt. De binnenlandse vluchten waren ook allemaal zonder vertraging. Wij zijn heel tevreden.

While using this airline. I've never had a complaint. Service is also good. Hopefully Garuda Indonesia will continue to progress

I always use this flight to go everywhere. Even the price is a bit pricey, but we know quality comes at price

I booked business class on Garuda Indonesia as usual. I am one of their SKY PRIORITY members. My flight at 07.05 AM & yesterday I had done a web check-in, no luggage & i had cabin only. For sure, they had my profile on their list. Around 06.45 AM, I walked to the gate (in Surabaya, the gate of Garuda Indonesia is separate, far away & there is no fast service other than running ;). Suddenly without any confirmation in advance, one of the Garuda Indonesia crew told if the door would be closed, because it was complete (without me). And they couldn't tolerate anything even though I was a Business Class & Sky Priority passenger, even though I couldn't skip that flight because I had an international flight on Jakarta. Speechless and disappointed.

I finally understand why many people are switching from Garuda Indonesia, not because their prices are too expensive if compared to other domestic flights, but because the prices are not worth it at all with their service. Logically, if business class is that easy to ignore, so how about economy class???

Worst experience ever!!!! ;(

So bad, i bought a ticket with promo season on Dec 8, 2023 with flight no GA 136 from Jakarta to Pangkal Pinang and the airlines rescheduled my flight without any clear information. Just send me an email for rescheduled ticket on Dec 9, 2023 without any reasons. Do you think i am agree with that schedule?? Please think your customer needed. Dont just take profit from us. Refund process is need more than 1 week (as confirmation the fast refund is 14 days). I am so disappointed.

Ik had een fout gemaakt bij de boeking. Cheapticket zei dat ik alles moest annuleren. Garuda gebeld en het was binnen 5 minuten geregeld. Dank je wel, Angel!

Pelayanan bagus, terbang dari SG ke Indonesia.