Staff were really friendly and approachable, really informative on testing cylinders, great prices and they are able to fill the bottles on site. I'll be using this place for my Argon Cylinders in fut... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I was extremely nervous ordering from this company given the horrendous reviews they had been given. However everything was straightforward and delivery was made as promised. First class Gas UK. Many... Ver mais
A empresa respondeu
Totally scared purchasing the right gases and sizes for brazing at home; a skill I have recently learned to build bicycles. My hand was held and things explained to me clearly and concisely. Having ma... Ver mais
A empresa respondeu
got a 5 year test carried out on a 5 lt compressed air cylinder and it passed, but was empty due to them having a non functioning compressor . took it locally to be filled and it leaked from the nec... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Gas UK – We provide over 2000 product lines of top-quality gas cylinders, gas bottles and other gas equipment to suit the most diverse demands, so don’t hesitate to check out our extensive range of products today! No matter what industry you work in, we provide gas cylinders and other gas supplies that suit a variety of applications. Whether you’re looking for gas bottles to suit your commercial or domestic needs, we are confident that you’ll find something suitable from our complete range of products. Here at Gas UK, we are always striving to develop our range of products, providing an affordable solution for everyone and with this comes our commitment to growth in the future. We already have an abundance of gas cylinders, gas bottles and gas welding equipment, however, we aim to cater for all customer requirements, so if you can’t find exactly what you’re looking for, don’t hesitate to get in touch with our team of experts! When it comes to rapid delivery, you needn’t look any further than Gas UK. We provide a price match guarantee to ensure that you receive the best value for money but in addition to this, we also offer nationwide delivery. At Gas UK, we aim to dispatch 95% of our stock within 48 hours enabling you to receive it good time!
Informações de contacto
Bahama Close , WA11 9XE, Haydock, Reino Unido
- 08001337490
- adrian@gascylindersuk.co.uk
- www.gas-uk.co.uk
2,9
Aceitável
31 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bunch of crooks
This company will lie, try to gaslight, and steal your money. They blame you for their mistakes and then forcibly charge you to rectify the situation. I ended up nearly £200 out of pocket because of this horrible company screwing up and then springing hidden fees upon me. Not to mention they make up their own stories to blame you for their mistakes. No accountability whatsoever.
1 de outubro de 2025
Opinião espontânea
I am a regular customer that gets gas…
I am a regular customer that gets gas on a regular basis, price is cheaper than the other places I have been too and I always have a bit of chat with the staff
13 de novembro de 2024
Staff were really friendly and…
Staff were really friendly and approachable, really informative on testing cylinders, great prices and they are able to fill the bottles on site. I'll be using this place for my Argon Cylinders in future too!!
16 de dezembro de 2024
Came to Gasuk over the weekend and lads…
Came to Gasuk over the weekend and lads was very helpful. Top lads. Thank you
5 de outubro de 2024
Opinião espontânea
Resposta da Gas UK Ltd
Thanks John, we appreciate all feed back
got a 5 year test carried out on a 5 lt…
got a 5 year test carried out on a 5 lt compressed air cylinder and it passed, but was empty due to them having a non functioning compressor . took it locally to be filled and it leaked from the neck seal . returned for fix . they refused any responsibilityfor the matter and ground the test stamp off the cylinder and condemmed the cylinder as excessive corrosion internally .time frame for this was same day . something is very wrong with their testing procedure and non existant customer service. stay well away is my advice
2 de setembro de 2024
Opinião espontânea
Resposta da Gas UK Ltd
Dear Neil,
Thank you for the review.
The reason for your cylinder having failed its periodic test is because the neck thread was worn on the cylinder, as such this would not allow an adequate seal between the valve and cylinder, which can potentially be dangerous.
Having explained the above reasons to you in person, we gave a full refund as a goodwill gesture and returned the cylinder in its original condition.
Regards
Gas UK
The person who answered my call after…
The person who answered my call after 30 minutes was not pleasant at all, very miserable and unhelpful. I will use an alternative company next time. He made me feel as though I should nor be bothering him.
24 de julho de 2023
Opinião espontânea
Resposta da Gas UK Ltd
Dear Malcolm
Please accept my sincere apologies. I have spoken to the member of staff who answered your call and unfortunately as we were so busy, it was actually one of our warehouse staff trying to helping out. I have given them some customer service coaching so this does not happen again. If you would like to return to us, please ask for Ben who is our Assistant Manager who will be happy to discuss and fulfill any items you require. Once again please accept our apologies.
Kind regards
Gas Uk Ltd
Such a shame that Gas UK Ltd have gone down hill.
UPDATE : Ben got in contact with me and explained that there was a problem with the website which was causing orders to get cancelled and that my email enquiries were sent to the manager who was on holiday. The cylinder was collected for free and my £30 has been refunded however I am yet to see my deposit returned.
ORIGINAL REVIEW : Such a shame that I've had to resort to leaving a bad review after being a satisfied customer since 2018.
The 5 litre Co2 was not in stock when it was time to replace it so I have gone elsewhere for my gas.
So this is my complaint, I've paid for the collection of the empty cylinder. This was cancelled with no reason given, no refund given and Gas UK Ltd cant even be bothered to respond to my email enquiries.
11 de maio de 2023
Opinião espontânea
Resposta da Gas UK Ltd
Dear Robin
Please accept my apologise over the issues you incurred, I have spoken to Ben and both the £30.00 collection, and the deposit have been refunded, the deposit was refunded once the cylinder had been returned to the depot, which is standard procedures.
As we have more 5 litre cylinders on order, I do hope you will return to use us and become a satisfied customer once again.
Once again please accept my apologies
Kind Regards
Gas Uk Ltd
If I could give lower I would
If I could give lower I would. A shockingly overpriced provider with completely unreasonable hidden deposit policies. Customer service also farcical. Would never use again and certainly not to be recommended
6 de março de 2023
Opinião espontânea
Resposta da Gas UK Ltd
Dear Michael
I am sorry to hear of the issues you incurred whilst ordering with us. We regularly cross check our prices with other suppliers and we will price match on genuine like for like sales. The full deposit is explained at the time of the order and is not processed until the customer fully understands, a full deposit is refunded once the cylinder has been returned within the first year.
Kind Regards
Gas Uk Ltd
UK Gas are not to be trusted
Returned a faulty gas bottle (gas valve). They test in their facility and say no fault and charge me £30 for sending the bottle. I am also a gas safe engineer so reasonable to think that I know a faulty valve when I see one. These guys stitched me up. Don't let them do it to you. Shop around for gas cylinder supplier with good reviews.
20 de outubro de 2022
Opinião espontânea
Resposta da Gas UK Ltd
Dear David
Thank you for leaving a review and please accept my apologises that you are unhappy with the outcome of the testing. The Gas Cylinder and valve were sent to and independent test centre and not in our own facility! I can see from your account that your order was placed on the 21st of July and the issues were only made aware to us in early October, some 3 months later. As explained, a free collection was given to you to collect the cylinder before testing, then if no fault or issues were found a collection charge of £30.00 would be charged from the £60.00 deposit you paid, and the other £30.00 deposit would be refunded. If a fault would have been found, you would receive a free collection and the whole £60.00 deposit refunded. As the independent test centre found no fault only £30.00 of the deposit was refunded. Once again thank you.
Once again thank you.
Kind Regards
Gas Uk Ltd
Gassing About Quality Service
Totally scared purchasing the right gases and sizes for brazing at home; a skill I have recently learned to build bicycles. My hand was held and things explained to me clearly and concisely. Having made the order I have checked out all I was told, including prices, and it appears my trust in Amanda was not misplaced. She was so much more than a friendly sales lady. Delivery pinpointed for a day next week and a note to keep me posted on the same. My fear has turned to excitement. Thanks for the time spent with me and care. Brilliant.
31 de agosto de 2022
Opinião espontânea
Resposta da Gas UK Ltd
Dear Customer,
Thank you for your review and 5 stars. I am pleased to hear Amanda was friendly and concise, I will pass your kind comments onto her. Thank you once again and we look forward to speaking to you again very soon.
Kind Regards
Gas Uk Ltd
Stone age business model
It took GAS UK over a month to deliver the cylinder I ordered. I've now emptied it and when trying to return it they're charging me a non-refundable £25+VAT for the collection of the empty cylinder or I'm free to walk-in their warehouse to return it, which just so happens to be in the middle of nowhere. None of this is mentioned in their T&Cs.
Wait times to talk to their Customer Service are 1 hour + and they're not customer-oriented at all.
This is a poor business model, it's a wonder this company continues to operate. Someone in their upper management should get sacked and replaced with a forward-thinking 21st century individual.
PS. Scrap that website of yours as well and re-do it completely, it's painful to watch and navigate in this day and age.
14 de abril de 2022
Opinião espontânea
Resposta da Gas UK Ltd
Dear Hugo
Thank you for leaving us a review, I am sorry to hear that you feel this way. I have looked into the delivery and can see that the delivery was attempted to be made but was not at an appropriate time for yourself, I can only apologise and say that we no longer use that transportation company and have changed to a more reliable company, the timescale for the delivery is clearly stated in the terms and conditions section 11.2.
As for the empty cylinder collection it is very clear on all our pages on the website as it a tab on the top of every page you visit, and if placing the order over the telephone, staff do inform of the returns procedures and policies. The charge is for the return transportation and is a charge and not refundable. Once received in our warehouse any refundable part of the original deposit will be refunded back to a customer. Our warehouse is located half a mile from junctions 23 of the M6 and next to the A580 directly in-between Liverpool and Manchester, sitting alongside major international companies so I find the middle of nowhere remark irrelevant and needless.
As for the wait in your telephone call I can only apologise and say I am currently upgrading all our customer service procedures and training on telephone manners, unfortunately we did only have 1 member of the staff in on the day of your call that was not from our customer service team due to personal matters.
We are currently developing a new and modern website that is currently in the final stages of its development and will be launched very soon.
All I can do is send my sincere apologies and do hope you will return to us and give us the opportunity to offer you the first-class service we provide.
Kind Regards
Gas UK Ltd
I have never in my life written a…
I have never in my life written a negative review as I do understand from a business owners perspective that sometimes we do have bad days but I am forced to write a review because this is very bad!
I didn't get my full deposit refund back, as I was expression myself to the lady she just cut me out and ask " do you want your refund or not?" which actually got me angry because I want my full refund so I asked "are you trying to shut me up" she said yes and gave me my last warning to answer her if I want my refund or not then she rudely hanged up on me.
11 de março de 2022
Opinião espontânea
Resposta da Gas UK Ltd
Dear Maurice
Thank you for your review, I am so pleased you have taken the time to leave your review as this gives us a chance to take part in the conversation and to actually get a word in for once. I have listened to the recording of your conversation and as the lady was trying to explain if she would have been given the chance to speak. The cylinder you had taken from ourselves had a 6 month fully refundable deposit on, thus meaning if you had returned the 10 litre Helium with in the 6-month time scale you would have received your 100% refund, as you only returned the cylinder after 7 & ½ months then you would only receive a 50% refund. The lady did explain about our terms and conditions which you snapped that you have read them and fully understood them and you were aware that you were only due to receive the 50% refund, but you were demanding that because you were returning the cylinder you should be given the full amount. Staff are not here to be spoken to in an abusive and threatening behaviour or even as you state expressing yourself and that is why you were given a warning and the lady actually said “if you please don’t refrain from speaking to me in this manner, I will have no option but to end this call” as you proceeded to speak to her in that manner, she did end the call, which after listening to the call has the full support of Gas Uk Ltd. I do not understand why some people think it is totally acceptable to speak to members of staff who are just doing their job and trying to help and explain things to a customer
Regards
Gas Uk Ltd
Brilliant
Brilliant, bought some has as i ran out and couldn’t get any more from anywhere, they even delivered it to me as I’m local. Nice and warm thanks to Gas
27 de janeiro de 2022
Opinião espontânea
Resposta da Gas UK Ltd
Dear Customer
Thank you for your recent order and review, I am pleased we was able to get your delivery out to you and that you found our service brillant and warm. We look forward to speaking to you again .
Kind Regards
Gas Uk Ltd
total scam
total scam , ive paid a deposit & now on return they want to charge me to return & reduce my deposit ,, total disgrace , they are a SCAM !!! .. DON'T USE THIS COMPANY
17 de novembro de 2021
Opinião espontânea
Resposta da Gas UK Ltd
Dear Derek
Thank you for your order and please accept my apologies. At the time of your order you agreed to the deposit and under the terms and conditions you were made fully aware of the percentages of return you would receive in the amount of deposit you would receive back, damages to the cylinder and length of time you had them would reduce the amount of deposit you received back. It is beyond our control if these were not read and understood. Also staff are not here to be spoken to in an abusive and threatening behavior. Thank you once again.
Kind Regards
Gas UK Ltd
Worst company I have ever dealt with
Happy to take your money and eventually got my cylinder but wont pick up empty cylinder so now out of time for deposit refund and by the looks of other reports it was unlikely I was going to be refunded anyway so my advice is do not use this company as you will be ripped off.
Update eventually got in touch and found a very helpful person to deal with and empty cylinder was picked up and refunded within 3 days so they can do it if they want to but its a lot of time waiting on the phone to get through to anyone.
1 de outubro de 2021
Opinião espontânea
Resposta da Gas UK Ltd
Dear Andy
Please accept my apologies over the issue you incurred, The person who dealt with your order and complaint no longer works for the company, so I can not look into the original matter any further, I am pleased that a member of staff was eventually able to sort the collection out for you. All I can do is send my sincere apologies and do hope you will return to us and give us the opportunity to offer you the first class service we provide.
Kind Regards
Gas UK Ltd
Excellent service and delivery…
I was extremely nervous ordering from this company given the horrendous reviews they had been given. However everything was straightforward and delivery was made as promised. First class Gas UK. Many thanks.
6 de julho de 2021
Opinião espontânea
Resposta da Gas UK Ltd
Dear Robert
Thank you for your order and review, I am pleased everything went straightforward and delivery was received as promised.
We look forward to receiving your next order in the future.
Kind Regards
Gas UK Ltd
Avoid this company at all cost.
Excuses after excuses when calling about orders. Last Gas ordered, never turned up. Empty Gas Bottles returned, deposits never received back. Cowboys the lot of them. Hope they choke on the money they rob from people.
29 de junho de 2021
Opinião espontânea
Resposta da Gas UK Ltd
Dear Mr Logan
I have looked into the matters you raised in your review and can only apologize for the issues you had with ourselves, I have spoken to the member of staff you spoke to and we do not accept threats or intimidation on any scale.
I have checked your order and the last delivery was delivered on time and was accepted by yourself, the empty bottles were returned and the part refund was processed, unfortunately due to the length of time you had the cylinders only a partial refund was applied.
I do send my sincere apologies as we have now updated the ordering/delivery service and also our terms and conditions. I do hope you will return to us and give us a chance to offer you the first class service we are now renowned for.
Thank you once again
Kind Regards
Gas UK Ltd
Scammers
Like everyone else is saying impossible to get hold off lies lies lies no gas sent gauges incomplete I am going to paypal get refund scamming swines
22 de junho de 2021
Opinião espontânea
Resposta da Gas UK Ltd
Dear Mr Dicarlo
Please accept my since apologizes over the issues you incurred with your order and delivery. We do speak to 100s of happy and satisfied customers on a daily basis. I have looked into your order and the problem was with our courier service at the time and can confirm your order was delivered 48 hours afterwards. We have now changed our courier service providers. I would like you to return to us, giving us the opportunity to offer you the first class service we are renowned for.
Once again please accept my apologies.
Kind Regards
Gas UK Ltd
Terrible Avoid
Terrible, just avoid. So short staffed and no delivery. Use your local business instead.
28 de maio de 2021
Opinião espontânea
Resposta da Gas UK Ltd
Dear Jacob
Thank you for your review and please accept my apologies, yes we were extremely short staffed at the time with the current health restrictions and we would have thought that people would have been slightly more understanding with the pandemic. We are now fully staffed and would like you to order from us so we can offer you the first class service we are renowned for. Please accept my apologies and thank you once again
Kind Regards
Gas Uk Ltd
Resposta da Gas UK Ltd
Thank you for your review
Kind Regards
Gas UK Ltd
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.