GCash Opiniões 

What went wrong is that I can’t solve my account that is on hold. I already went to help center, chat with gigi, I went to all possible solutions and still I was not guaranteed with opening my account so that I can verify it. Everytime I asked gigi about the “account on hold”, providing all details that was asked and said “my provided details have no records in the gcash” and I would ask over and over again! I have been trying to open my account that is on hold for how many months and still there are no progress because your help center, message, and email don’t give details about the problem! I was 17 when I tried to put a solution at my account, now I am 18 and not a jr. anymore. YOU HAVE SO MANY THINGS THAT YOU WANT US TO DO TO SOLVE OUT PROBLEMS WITH OUR ACCOUNT AND YET, IT WASN’T SOLVED!! I am beyond dissapointed at your services. Fix this and have a real person to service your clients other than AI business message.

Worst!!!! Will not use anymore!!!

I am very disappointed with GCash. I reported two unauthorized transactions on my account, yet they refused to refund my money despite providing all necessary details and reporting the issue promptly.

As a user, I expected better protection and support. I trusted GCash with my finances, but their customer service was slow and unhelpful. If unauthorized transactions can happen and GCash won’t take responsibility, how can users feel safe using this app?

Be cautious and think twice before trusting this platform with your money.

Worst customer service, requested a fund transfer from my old to new account, its been 2 weeks until now fund has not been transferred. Inefficient!

I just want to express my experience with GCash support. Nakakainit ng dugo. I've been going back and forth with them for almost 3 weeks already, and still, lahat ng resolution nila from what they call their “internal team” was totally unacceptable. As in copy-paste lang lahat ng response nila — wala man lang effort na intindihin talaga ‘yung case ko. Nakakapagod, nakakaasar, at sobra sobra na talaga ang frustration ko.

The issue is about an unauthorized transaction made via QR on July 14. The amount stolen from my account was ₱6,024 — hindi man ganun kalaki sa iba, pero pera pa rin ‘yon na pinaghirapan ko. And here’s the thing: wala sa akin ang phone ko during that time. It was turned off, and ako lang may access doon. I also have a backup phone na nakakatanggap ng notifications kapag may gumagalaw sa account ko — pero walang dumating. So clearly, may breach talaga na nangyari.

Right after ko madiscover ang transaction, nag-reach out agad ako sa GCash. I gave them every single detail, explained everything — pero anong ginawa nila? Wala. They just kept replying with the same message:
"Valid po ang transaction" — kahit ilang ulit ko nang sinabi at pinatunayang HINDI ako ‘yung gumawa noon.

And to make things worse, when I tried calling GCash support, binabaan lang ako, at minsan pa nga sinisigawan ako ng agent. Ang lakas ng loob nilang sigawan ang customer na sila pa ang pinabayaan at nawalan ng pera. Ganyan ba talaga ang klase ng customer service na pinagmamalaki ninyo? Every time I ask for a supervisor, they cut the call or tell me walang available. Grabe talaga.

And guess what? I’m not the only one. Habang naghahanap ako ng sagot, nakita ko marami pang ibang biktima ng parehong issue — unauthorized transactions, mostly QR-related, and lahat halos pare-pareho ang ending:
"VALID DAW."
Copy-paste. No real investigation. No accountability.

Nakakatawa diba? Sa GCash natin pinagkakatiwala ang pera natin, pero pag nawala, tayo pa ang pinapalabas na may kasalanan. Anong klaseng sistema ‘yan? Ang bulok. Ang luma. Ang bagal. At ang pinaka-masakit, walang malasakit sa customer.

This isn’t just an inconvenience — this is a violation of my trust. Hindi ito simpleng isyu lang ng refund — this is about how you treat your users when something goes wrong. And clearly, GCash doesn’t care. As long as kumikita kayo, bahala na yung mga taong nawalan ng pera dahil sa butas-butas niyong sistema.

GCash, ayusin niyo ‘to. Hindi kami bobo. Hindi kami basta-basta magpapaloko. I will continue to escalate this, report it to BSP, and speak out publicly hanggang makarating ‘to sa tamang tao. Kung wala kayong pakialam, kami meron — dahil pera namin ‘to.

The only reason why people use this is because only they have the signal at certain areas. if not, this corporation should just burn down and go to hell

I’m very disappointed with GCash customer service. I’ve been waiting for an update regarding my fund transfer issue, but up until now, there’s been no resolution. I already called 2882 and submitted a support ticket, yet I haven't received any follow-up. The lack of communication and slow response is very frustrating. I hope this gets addressed immediately.

Been using Gcash since 2016, i like the app very much as it evolves and offer lots of features, discounts from mobile loads, paying bills, discounted game vouchers too. Well, as they got so many issues including poor CS, disappearing balance, and breaches.
So i recommends who uses it that don't store huge amount of money on the wallet, use it to avail those features like baying bills, etc. but again, don't store huge amount of money.

Horrible app!

Just embarrassing, but sadly so common!

SCAM. I deposited money after creating an account, and shortly after, they locked my access with no way to withdraw or transfer the funds. Customer support is useless - they keep repeating the same generic responses and offer no real help. Very disappointed and lost money.. Avoid at all costs.

Gcash is easy
but why does it has to be so cumbersome to reach support or give a feedback suggestion

spent 10 min deleting spam emails
they should be sorted and 3clicks to delete the spam emails (not transaction records)

been a user for 2 years

They've been verifying my account since june 2 and its now june 15, they've said that it will only take 3 days

Gcash honestly stresses me, I send once and it’s okay but the next one doesn’t work. Sucks. It’s not reliable at all.

WALANG KWENTANG CUSTOMER SERVICE! HIRAP MAG REACH OUT SA LIVE REP! NUNG NAKACONTACT AKO DI NA SUMASAGOT TAPOS DI NAKO MAKACONTACT! CUSTOMER SERVICE IS TERRIBLE

My filipino friend has it, and I transfer funds to her sometimes, from other financial services (xoom, transfergo etc). It works fine like 90% of the time, but about 10% of the transfers, the money just disappears, especially during weekends. There is no way to get the lost money back since Gcash has absolutely no customer support. They just ignore you totally. I have lost something like 1000 US$, due to their ignorance.

Worst experience and customer service. Ongoing issue for almost a month already and still no resolution from them. Money is not safe with gcash

Extremely Frustrating Experience – GCash Customer Support Is Absolutely Useless!!!!

I’m beyond frustrated with GCash and feel compelled to warn others about how poor and unprofessional their service is — especially when something goes wrong.

I initially contacted them via email because I wasn’t receiving the SMS authentication code on my Australian number. I explained the issue in full detail, yet their support team responded with irrelevant, copy-paste troubleshooting steps — not once, but multiple times — despite me clearly telling them those steps wouldn’t work in my case.

It honestly feels like their customer service either doesn’t understand English or doesn’t even bother to read what you’re saying. I kept receiving robotic, unhelpful responses that made no sense and showed zero understanding of the issue. They just kept asking the same repetitive, useless questions, making it clear they weren’t actually trying to solve the problem.

Now, my money is literally stuck in my GCash account and I have no way of accessing it. I’ve tried everything I can on my end, but because of their system’s failure and incompetent support, I’m left completely helpless. And still — no resolution, no accountability, and no urgency from them.

GCash clearly doesn’t care about their users’ time, money, or experience. Their customer service is a joke, and their processes are broken. If you’re overseas or rely on this platform for important transactions, I strongly advise you to look elsewhere. The stress and lack of support simply aren’t worth it.

**Use GCash at your own risk. If something goes wrong, you’ll be on your own.**

I have a money

I had no company just depos😂it that amount in cash for.my rewards

High loan interest and the agent reminding the payment was not friendly. I'm still saying something and she discon the call. I'll not going to loan again not budget friendly. It is scam