Genova Diagnostics Opiniões 

IF SOMEONE FILES A CLASS ACTION LAWSUIT AGAINST GENOVA, PLEASE INCLUDE ME!

I ordered an allergy testing kit. Their listing was very misleading and the test results bogus.

I've had allergy\sensitivity testing (blood drawn since it's more accurate) done at my Allergy Doctors office (an MD well known in the field). I wanted to save time and money for some up to date retesting, so I ordered testing done by Genova.

Genova's blood drawn test results even showed me not be allergic\sensitivity to food items I've had anaphylaxis or hives from and allergic\sensitive to foods I have no problem with. When I contacted them (including a manager), they insisted the results were accurate and refused to refund me since they said they ran the tests results in their lab. Running erroneous tests does not qualify for payment in my world.

AVOID THIS COMPANY!

This company is not here to do lab tests for patients but here to use patients to milk their insurance. Never stated anywhere in their documents that they will charge the insurance a hefty sum. And when asked for an explanation for their invoice over call the customer care lady hung up, emails from them either threatened me that if not paid on time they will increase the charge or that literally said - give the money. No explanation for their invoices even when asked about 20 times. Only these above 2 messages were sent in email responses regardless of what I asked.

Their billing practices should be reevaluated. They’re more concerned about getting a maximum from you, your insurance, then additional bills for you as well. They specifically do not go in networks with insurance so they can bill you as much as possible. When customer service says 80% of customers call in with the same concern - maybe the concern should be evaluated in how you can do better. I will not use them again, I will not recommend them to anyone, and I will specifically tell my healthcare provider and any provider who uses them about my poor experience.

I wish would have listened to the review before doing this test. Was the test helpful, I suppose but not worth what I am paying now. Before I did the test I called the company to get an understanding of how I would be billed and was assured it would be a reasonable amount. Now I owe $1800, for this! Total BS, there needs to be more transparency about how they work with insurance. Please do yourself a favor if you are reading this and do not use this company!

Old fashioned payment method, which means they invoice you this complicated form and then they take the amount from your card. I missed this so did my phlebologist! Then, their accounts apartment hounded me on holiday. Be careful of these guys. Get PayPal implemented!! 😤

Genova discarded my three day stool test without notifying my doctor or me. The email they sent after discarding the specimens cited a form that should have been completed by the doctor’s office. Not a word from them for 3 weeks and then to find they had discarded my samples. I was acutely Ill and was waiting for a diagnosis all this time. I think it is irresponsible of them to casually discard specimens from patients without notifying their provider. The specimen may represent a time sensitive unique and invaluable opportunity to make a diagnosis in a patient.

This review is intended for Genova Diagnostics [Europe] UK. (Trustpilot automatically referred to GDX net, not UK).

Lab has a good selection of less invasive tests for those that are squeamish
Tests are quite expensive and when torn between your own useless NHS Doctor's surgery, that doesn't bother to check for root causes etc, you find Genova very handy.
That said, I would wish there were more non blood tests and I know some things can't be tested in other ways by urine, saliva etc but would like everything that can possibly be done to be listed as some of the presently available don't cover everything need.
I was reading somewhere and totally lost, now, some reviews that mentioned leaking containers / bottles etc and if that is the case, I would say that shouldn't be happening at all. I read a lot online and often so many people jump on the bandwagon with tests and you don't know who to trust, but I know Genova have been going for some time so think do trust.
Now Genova, if you are reading, you really ought to simply sell these home test kits and findings to the persons self-testing and not insist on any practitioner reference number before can even see the costs of tests or order. Hope this helps.