Only half of the goods we paid for got delivered. We ordered 5 tables, 2 arrived, 1 was damaged. Extremely poor customer service. Can't even contact someone on the phone. Requests of call backs g... Ver mais
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Leia as opiniões dos outros
I bought this 'stripped down' strimmer because a vital part of my previous one had failed and it was not possible to obtain a new part from Spear and Jackson. I was expecting a refurbished used strimm... Ver mais
A empresa respondeu
Texts 3 times only 1 reply turned up on time Box Bit worse for wear But that could be in Transit Fan very good Packing fell Bottom of box also no instructions in Box other wise Pleased
A empresa respondeu
I’m absolutely thrilled with the Bush radio I bought from GED outlet. I discovered it here at a lower price than anywhere else while browsing online, and they provided quick, complimentary shipping. V... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Family business who have been trading for over 40 years, offering quality refurbished products. We have over 600,000 products sold on eBay alone! We offer a massive range of Audio & Video, Garden & DIY, Travel & Outdoors, Heating, Fans, Vacuums and Steam Cleaners. Great value prices with FREE UK delivery.
Informações de contacto
Unit 1, Edgar Street, BL3 6EZ, Bolton, Reino Unido
- 01204 363 453
- sales@ged.co.uk
- www.ged.co.uk
3,4
Aceitável
213 opiniões
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 48 horas
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Christmas tree was missing branches and…
Christmas tree was missing branches and broken when we received it, smelt funny and was crammed in the box with other things we bought. After numerous ignored emails they finally said I could return it 12 days before christmas which would include me putting it on my mobility scooter and driving 20 mins to the closest place. Needless to say I wont be returning it and obviously wont have a Christmas tree this year. For the small amount you save on their website I would save yourself the hassle and shop elsewhere
1 de dezembro de 2025
Resposta da GED Outlet
We are sorry to hear of your dissatisfaction; however, we would like to clarify the facts. In your initial contact, you advised that the tree was missing branches and broken. There was no mention at that stage of any smell or packaging concerns.
There was a short delay in responding as no order details were provided initially. Once these were received, free full return instructions were sent on 9th December so a full refund could be processed.
There is still time to return the tree for a full refund, so you would not be without a tree for Christmas. We remain willing to resolve this matter.
Parcel was never collected from outlet…
Parcel was never collected from outlet for delivery and I even paid for 2 day delivery FedEx were less than helpful on the 5th day cancelled my order as it would arrive to late there excuse was its a busy time of year if thats the case don't offer a 2 day delivery if you cant deliver on time not fare on your customers and I will never use you again in the future
4 de dezembro de 2025
Resposta da GED Outlet
Thanks for your review. Your order was delayed due to peak-season carrier backlogs, and FedEx did not collect the parcel on time despite being booked. As soon as you contacted us, we refunded your postage, and once it became clear the parcel would not arrive when needed, we issued a full refund and cancelled the order.
Our team responded to all your messages and did everything possible to assist throughout the delay, even though carrier issues are outside our direct control. Sorry again that you had a problem.
Christmas lights
Parcel arrived, obviously been a return for a previous customer. As both lights had mud on the spikes and a light on each set was broken.
26 de novembro de 2025
Resposta da GED Outlet
These items were clearly listed as B-grade products, which may show signs of prior handling. The purchase was received on 29th November, and we have not been contacted to arrange a return or replacement. We encourage customers to get in touch so we can resolve any issues promptly.
I received the wrong order
2 de dezembro de 2025
Resposta da GED Outlet
We are sorry that the customer received the wrong order. The refund was requested and processed immediately on 3rd December, without any questions or delay. This review was left six days later, after the issue had already been fully resolved.
We always welcome feedback, but we hope reviews reflect the resolution of issues as well as the initial experience.
Absolutely awful company to deal with
Absolutely awful company to deal with, and trying to send something back is a nightmare I ordered a fan, which had a screw missing from base plate and a dented fan blade, and I'm still trying to send it back, as they do not send qr codes to send back, and not everyone has a printer this day and age, they need to move with the times
1 de dezembro de 2025
Resposta da GED Outlet
We have made multiple attempts to resolve this issue, offering replacement parts, a full replacement, or a free return label with advice on printing via return stores.
We also note that this customer has left three separate reviews regarding the same issue. While we welcome feedback, repeated posts about the same matter can be misleading for other customers. We remain ready to process the refund as soon as the return is completed.
Still trying to return a product does…
Still trying to return a product does anyone have any idea how to return a product unwanted, when getting nowhere with said company, what an absolute joke
DO NOT!! Buy from this company I repeat DO NOT!!
4 de dezembro de 2025
Opinião espontânea
Resposta da GED Outlet
We have made multiple attempts to resolve this issue, offering replacement parts, a full replacement, or a free return label with advice on printing via return stores.
We also note that this customer has left three separate reviews regarding the same issue. While we welcome feedback, repeated posts about the same matter can be misleading for other customers. We remain ready to process the refund as soon as the return is completed.
Smooth transaction
Smooth transaction with good communication about delivery (although the delivery guy just leaving it on the doorstop wasn't great!). Somewhat battered original exterior packaging but everything inside was as it should be and it seems to work fine.
27 de novembro de 2025
Resposta da GED Outlet
Thank you for the great review! We’re glad the transaction went smoothly and that everything arrived safely. We’re sorry to hear the courier left the parcel on the doorstep this isn’t the level of service we expect from our delivery partners, and we’ll pass on the feedback.
We're pleased the product is working well and appreciate you taking the time to share your experience.
Thanks again
Did not receive correct item
Did not receive correct item. Tried to contact GED and had no reply. Terrible customer service
27 de novembro de 2025
Resposta da GED Outlet
Hi
We’re sorry to hear this. We couldn’t find any previous contact from you, so we’ve reached out after seeing your review to get more details and fix this for you. Please check your inbox so we can resolve it right away.
Thank you,
The GED Team
Item purchased was as described
Item purchased was as described . Good quality and price . Item arrived on time
17 de novembro de 2025
Resposta da GED Outlet
Thank you for your review! We're glad to hear the item was as described and that you were happy with the quality, price, and delivery. We appreciate you choosing us and hope to serve you again in the future.
The GED Team
Delivered promptly thank you
17 de novembro de 2025
Resposta da GED Outlet
Thank you for your review! We’re glad your order was delivered promptly and appreciate you taking the time to share your experience.
The GED Team
Quick delivery
Quick delivery. Kept me informed during the purchase process. Would definately recommend and buy from GED again. Thank you.
14 de novembro de 2025
Resposta da GED Outlet
Thank you so much for your lovely review! 😊 We’re really pleased to hear your order arrived quickly and that you felt well-informed throughout the process. We truly appreciate the recommendation and look forward to serving you again.
Thank you once again!
I ordered through Amazon a vax carpet…
I ordered through Amazon a vax carpet cleaner, the cleaner had a fault which is internal and Vax advised to return to the seller for a refund or repair. Through Amazon.a return was agreed but they were stating I had to pay for the return courier cost. I tried phoning and emailing as I wanted to know they would cover return cost as refund and received no response. A month on and I still have not been able to resolve this. The phone line doesn’t answer and emailing gets no response. Terrible!
1 de outubro de 2025
Opinião espontânea
I had to return as some of the parts…
I had to return as some of the parts didn't fit together. Also one part got stuck. My mum is 89 and just couldn't cope. I hadn't realised when I ordered that there was no battery pack. 😳
12 de novembro de 2025
Resposta da GED Outlet
Thank you for your feedback. We’re sorry to hear that the product wasn’t suitable for your needs. We understand how important ease of use is, especially for your mum.
As mentioned, we’re happy to offer free returns for this order to ensure there’s no inconvenience. Unfortunately, as the item is designed to be used with a specific battery and accessories, there’s little more we can do to adapt it.
We truly appreciate your understanding and hope to assist you with a more suitable product in the future.
Kind regards,
GED Customer Support Team
I’ve just tried to use my hand held…
I’ve just tried to use my hand held steam cleaner it isn’t working there’s quite a few issues with it .
EDIT
I have now been in contact and I am receiving a full refund and I am happy with the customer service I have received.
5 de novembro de 2025
Resposta da GED Outlet
Thank you for updating your review — we really appreciate it. We’re sorry the steam cleaner didn’t work as expected, but we’re glad we were able to resolve this for you quickly and arrange a full refund without delay.
Thank you again for getting in touch and for recognising the customer service you received. If you ever need anything in the future, we’re always here to help.
Kind regards,
Naidine
Was fairly quick and easy well packaged…
Was fairly quick and easy well packaged but would have liked a message giving me a day and approximate time
4 de novembro de 2025
Resposta da GED Outlet
Thank you for your feedback! 😊 We’re glad to hear your order arrived quickly and well packaged. We appreciate your suggestion about delivery notifications that’s helpful, and we’ll certainly look into improving communication on future orders.
Resposta da GED Outlet
Thank you for your review. The item you ordered — McGregor MCLHT1841 41cm Cordless Hedge Trimmer – 18V (No Battery, No Charger) — was advertised exactly as such in the product title and description. The price of £24.99, compared to £49.99 for the full kit, also reflects that it doesn’t include a battery or charger.
Kind regards,
Super Fast delivery
Super Fast delivery, item as described will definitely use again.
29 de outubro de 2025
Resposta da GED Outlet
Thank you for your great feedback! 🚀 We’re glad your order arrived quickly and that you’re happy with the product. We really appreciate your support and look forward to serving you again!
Top job!!
Can't fault GED for the past processing and delivery of the order.
Very impressed.
Thank you 👍🏻
13 de outubro de 2025
Resposta da GED Outlet
Thank you so much for your kind words! We’re thrilled to hear you were impressed with our service and delivery. Your feedback means a lot to us, and we really appreciate your support. We look forward to serving you again soon! 👍
Resposta da GED Outlet
Hi Stuart,
Thank you for your feedback. Once we received your order number, we were happy to provide the delivery details you requested, and the item was delivered on 24th October as arranged. We always aim to keep our customers fully informed and are happy to help with any delivery queries.
Kind regards,
Naidine
Reliable seller.
Easy transaction, fast delivery. Product as described. Happy with the purchase
17 de outubro de 2025
Resposta da GED Outlet
Thank you so much for your kind review! 😊 We’re delighted to hear that you were happy with the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again soon!
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