VitaminLab Opiniões 

124
TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Love the fact that I don’t have a million vitamin containers in my cubbies anymore! Also travelling with these are great! Only limitation is not being able to split supplements between morning and nig... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

the ability to custom blend my supplements is a game-changer! first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift! secondly, to g... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have being love VitaminLab so far. I have so much more energy and I haven't gotten sick once since taking the vitamins (about 6 months so far). I love that they set you up with a nutritionist before... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de fitness e nutrição
  2. Loja de vitaminas e suplementos

Escrito pela empresa

VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

124 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(124)

44 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Not a good company IMO

had the same experience as others have mentioned in other reviews. i hadnt received my tracking #after 15 days. then found an email saying my order could not continue until i had a call with Vitamin Lab about my medical history. They state this is a requirement of Health Canada. I told them im not interested in sharing my medical information for vitamins and to cancel and refund me. They then told me they would be charging me a 25% cancelation fee. When i asked what the cancelation fee was for. they fed me the same lies they have told others. They claim the processing has already started. Which is a lie since they haven't had the "medical call'. When i pointed that out they said work starts on the formula. Which is a lie since the formula is auto generated and given to me as soon as i paid. It ended up costing me 20 something dollars, which is a small price to pay to learn what type of people are running this business. And to be clear the required Medical call is not the reason im giving them 1 star. Its the preditory cancelation fee on no services provided, no product provided, and no work completed. A company that needs to claw back $20 rather then build goodwill is a company to avoid. Terrible business service mindset.
UPDATE - My cancellation was also not processed. Was billed again after all this. Sure mistakes happen and they did reimburse me immediately. I wasn't even charged the 20% fee for all the work they claim must have been happening on the order for the 3 weeks that i hadn't noticed they charged me. Like said in the above review, the formula is auto generated at signup, no work is done prior to the call they want for your medical history. The cancellation fee is a claw back on all the customers they lose.

7 de setembro de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Jim,

Thanks for taking the time to provide your feedback. I apologize that our previous conversation with you was not able to remedy your concern regarding our policies. As mentioned, for all Canadian customers, Health Canada requires a brief phone call to occur prior to us being able to provide you with your formula as it is completely custom compounded. This is clearly noted during the checkout process, and an email was sent to you shortly after you purchased with a link to book the call. I do apologize that this email was lost in your inbox and it took us longer to connect. While this call is required to complete production, there is individualized work that begins on each formula as soon as an order is received. Due to the extremely custom nature of our products, we do have a no refund policy, however as courtesy we were able to provide you with a refund minus the 25% late cancellation fee. I am truly sorry that this felt predatory to you - it is always our intention to provide outstanding service, and the overriding of our no refunds policy was the best we could do in this situation. We appreciate your feedback and our team will continue to work on improving to ensure we can succesfully support as many people as possible on their health journies.

Classificada 5 em 5 estrelas

Vitaminlab for ultimate health

From being told about Vitaminlab to receiving my very first personalised order, nothing in the process was difficult in fact the process was seamless from start to finish. Vitaminlab customer service team are amazingly helpful and very supportive, you feel like they genuinely really care about the journey you are going on to improve your health. My entire order process was done via email from New Zealand with zero stress at all throughout the process. What an amazing concept to have all your required vitamins personalised into your own prescription pill and shipped to your doorstep as one airtight parcel. So grateful I found Vitaminlab to biohack my health.

4 de junho de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Thanks so much for taking the time to leave us a review. We're thriled to hear that the process was simple for you and that you were able to easily receive your custom formula! We love being able to support people all over the world and are here to help with anything you need in the future.

Classificada 5 em 5 estrelas

This company is what I've been looking for..

This company is what I've been looking for. I've used AI and a ton of biohacking studies to design the perfect stack for what I want, and downloaded their entire catalogue to fine tune the order automatically. Now I have reduced my monthly costs and combined 35 premium ingredients into something that supports my goals of cognitive & metabolic excellence and longevity.

31 de agosto de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Cian,

We're so glad to hear we've been able to help with simplifying your supplement routine and making it more affordable! We love working with people who are so committed to optimizing their health and are excited to support you with modifying your formula whenever you need.

Classificada 5 em 5 estrelas

Amazing personalized supplements and Wonderful Team!

Not only can you tailor your supplements to your needs but the quality of their ingredients is excellent and having a sensitive stomach, I can confirm that my 2 formulas are easily digested with no discomfort. Additionally and most importantly, their support service is AMAZING: Julia has been guiding me and answering all my queries super responsively and kindly (despite the maaany emails I have sent so far). I highly recommend VitaminLab!

1 de julho de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Thanks so much for taking the time to leave us a review Celine. Julia is absolutely a rockstar and I'm so happy she has been able to support you with creating formulas to support your unique health needs :)

Classificada 5 em 5 estrelas

Great product and service

Great service - love that I can build a vitamin hyperfocused on the nutrients I need. Wonderful customer service as well!

27 de junho de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Thanks so much for taking the time to leave us a review! We love that we were able to find a solution that works uniquely to you. If your health goals or needs change over time, please don't hesitate to reach out - our team is always here to support.

Classificada 5 em 5 estrelas

Amazing service and quality products

Amazing service and quality products - feeling so good!!!

30 de junho de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Layla,

We're go glad to hear that your formula is improving how you are feeling! We want it to stay that way so please stay in touch and let us know if any of your health goals change - our team is here to help ensure your formula remains a fit in supporting your health.

Classificada 5 em 5 estrelas

Happy with the product and service

I've been a customer for probably over a year now and happy with the supplements and friendly customer service. VitaminLab is one of the very few companies that actually allows you to choose exactly what ingredients (and dose) you want to include. This is really a big point for me as things like B vitamin supplements tend to include less effective/harmful variants or too low dose.
I've noticed some people complain about the billing. It's a bit confusing but basically they send you three months supply upfront then bill 3 times once per month. The 'per month' price is displayed clearly, so just keep in mind that you get a full 3 months supply every 3months but billing is done monthly

19 de junho de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Wal,

Thank you so much for being such a loyal customer with us. I am thrilled to hear that we have been able to provide a trusted solution for you! We really appreciate you taking the time to write about your experience and hope that we can continue to support you for years to come.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Classificada 5 em 5 estrelas

Best of the best

Really great experience buying from Vitaminlab. I came to them because I was tired of paying so much for vitamins that weren't methylated and frankly overloaded with b vitamins, or when they had the amounts/quality I was looking for they had a litany of other herbs that I wasn't keen on mixing with my regular vitamin Rregimen. So after researching I found this company on a Forbes article and decided to give it a try. I was able to make my own personal multivitamin formula and able to dose it down to the microgram. They had a huge selection of premium vitamins, amino acids and other supplements so it was really a cool process, like legos for the health nut. Anyhow, after I received my multi, I felt noticeably fantastic compared to any multivitamin I have ever taken before. Best of the best here, and on top of that the customer service was the best. Super knowledgeable and super friendly, they can walk you through any questions about supplements, suggestions to overall direction of your supplement regime and questions on orders. This place is the real deal. Overall, yes I will say it may be a tad expensive, but I was paying just as much for other companies (who are great and reputable) but just never gave me that extra pep feeling of health that I was hoping to feel. I gave this one a shot and it's been the best. If your looking for that and haven't found it, just give them a try!

1 de janeiro de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Alberto,

Thank you so much for taking the time to write this detailed review of VitaminLab!

I'm so glad to hear of your experience and to know that you are benefitting so immensely from your custom formula. Please don't hesitate to reach out if you need any assistance with your formula in the future.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Classificada 5 em 5 estrelas

I have seen improvement in my health…

I have seen improvement in my health since I started the multivitamins. The staff respond to queries very swiftly and are ready to help or answer your questions. Thank you Meghan for your prompt response to my emails.

12 de junho de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Uche,

I'm glad glad that Meghan was able to help you with all of your custom supplement needs! Please don't hesitate to reach out if you need further assistance in the future.

Jo James-Bacon
Head of Customer Experience

Classificada 5 em 5 estrelas

Creating formulas is easy and…

Creating formulas is easy and intuitive, and VitaminLab provides excellent resources to support the process. I highly recommend Meghan Konrad, Holistic Nutrition Consultant, who was extremely helpful in providing guidance about formula objectives and ingredients.

5 de junho de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Thanks so much for taking the time to leave us a review, Mac!

I'm so glad to hear that Meghan has been able to support you in creating a formula to support your unique health goals. We're so excited to continue working with you on your health journey.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Classificada 5 em 5 estrelas

I love that I can discuss health goals…

I love that I can discuss health goals and have an expert nutritionist help me come up with a plan. I scheduled a phone call with Meghan - she was kind and personable and knowledgeable about the supplements. She answered all of my questions. She was also super responsive to emails. So great to be able to customize a multivitamin!

16 de maio de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Anke,

Thanks so much for your kind words! I'm so glad you have been able to work with Meghan to optimize your formula. We appreciate you being so invested in your health and look forward to continuing to work with you as you progress on your health journey.

Jo James
Head of Customer Experience
VitaminLab

Classificada 5 em 5 estrelas

Reliable, great customer service

I dont often feel the need to write positive reviews but they have great customer service. It does take a while to get your initial shipment but that's to be expected with custom formulations, after that they have the lead time for delivery nailed down.

16 de maio de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Erik,

Thanks so much for your kind review. I'm glad our team has been able to support! I appreciate your understand of the longer initial delivery timeline as we personally craft each unique formula. We look forward to continuing to work together as you optimize your health through your personalized formula :)

Classificada 5 em 5 estrelas

Amazing company

Amazing company! Excellent communication as well. I'm on a subscription and anytime I need to cancel or edit the formulation, it's seamless.

13 de maio de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Thanks so much for taking the time to leave us a review, Rami!

I'm glad our team has been able to support as your formula evolves along with you :)

Classificada 5 em 5 estrelas

They worked tirelessly with me based on…

They worked tirelessly with me based on needing methylated vitamins, wanting to add things above the profile they already created based on physicians suggestions. Easy to take and digest. Use them!

9 de maio de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Marie,

Thanks so much for your lovely review. Methylation can definitely be confusing, and I'm glad that our team has been able to craft your formula to ensure it is a fit for your unique needs! We love that you are so involved in your health and were able to bring practitioner suggestions as well. I know that your account is on pause at the moment but we'll be in touch next month to confirm if you need any additional modifications before we resume your account!

Classificada 5 em 5 estrelas

Highly Recommend …

We are so thrilled that we were recommended to this company. We love our vitamins. My husband and I are both feeling better. They are very responsive when you contact them. And they truly care about holistic health.

8 de maio de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Amber,

We're so happy that you both are experiencing the benefits of your custom formulas - we love being able to support people like yourself on your health journey! If you need any support with modifying your formula as your health goals evolve, please don't hesitate to reach out!

Classificada 3 em 5 estrelas

Paid two months of subscriptions

Paid two months of subscriptions, estimated time range was wrong twice.
Parcel is now in the Netherlands, going to Germany and then bound for the UK.
Meaning I will have paid nearly three months of subscriptions for a parcel over three months late.
The excuse by VitaminLab?
We are moving warehouse so everything is slow.
Won't be using their services again.
Oh, I also requested a refund if my order is not fulfilled by a certain date, turns out, they were waiting to send my order in a bulk shipment.
Meaning I waited TEN (10) DAYS for my order that was already completed and packaged, to be sent with some others.
They really make you feel special eh.
Can't imagine I'll be getting my £240 order before the third billing cycle ends, laughable really.
Date of experience?
The past three months.
Edit: They have waived my third payment cycle which I do appreciate, I'll move my rating from a one star to a three star for this, though I did have to ask for it.

8 de maio de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Michael,

Thank you for your feedback and for taking the time to modify your review following our communication. I completely understand the frustration with your delivery being slightly delayed (as discussed, your order is about one week behind schedule). I'm glad we were able to clarify that your order was not delayed due to being sent as a bulk shipment, and was sent the day after it had completed production in our facilitiy. We send shipments daily, and do not hold back packages to wait for others to send. Unfortunately, with new laws impacting US border and custom patrols, certain packages sent to the EU do now have to take a longer route as we cannot send them via the USA.

I'm glad we were able to find a solution here, and we are looking forward to you having the chance to try your custom formula!

Jo James-Bacon
Head of Customer Experience
VitaminLab

Classificada 5 em 5 estrelas

the ability to custom blend my…

the ability to custom blend my supplements is a game-changer!
first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift!
secondly, to get just the right amount without having to take 7+ different tablets daily (my blend is only 1 per day, but has the same amounts of each one) is so much easier to swallow--pun intended.
but as a company, they are top notch in communication with me regarding any changes needed in my formula, payment methods, or anything else.

1 de maio de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Jared,

Thanks so much for taking the time to leave us a review. It's awesome to hear that you've been able to simplify your supplement routine and reduce your daily capsule count. As always, we're here to help with anything you ened in regards to your formula, don't hesitate to reach out :)

Classificada 5 em 5 estrelas

I’m totally blown away by VitaminLab as…

I’m totally blown away by VitaminLab as a company on every level. Everyone I talked to, was incredibly knowledgeable, helpful, and friendly. They helped me figure out exactly the blend that I wanted and couldn’t have been more supportive. I’ve been taking multivitamins for years and this is the first time I have one that really works for me and that I really like. Big, big, thanks.

2 de abril de 2025
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Rob,

Thanks so much for your awesome review! We love knowing that our team has been able to support you in creating a custom formula that works for you. Please don't hesitate to reach out if you need further support.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais