VitaminLab Opiniões 

124
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Love the fact that I don’t have a million vitamin containers in my cubbies anymore! Also travelling with these are great! Only limitation is not being able to split supplements between morning and nig... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

the ability to custom blend my supplements is a game-changer! first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift! secondly, to g... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have being love VitaminLab so far. I have so much more energy and I haven't gotten sick once since taking the vitamins (about 6 months so far). I love that they set you up with a nutritionist before... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to... Ver mais

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Informações sobre a empresa

  1. Serviço de fitness e nutrição
  2. Loja de vitaminas e suplementos

Escrito pela empresa

VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

124 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

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4,4

Todas as opiniões

(124)

44 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

It is always a pleasure to work with…

It is always a pleasure to work with the team of VitaminLab. Everyone is professional, very knowledgeable and always ready to help.

17 de abril de 2024
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Dr. Miriam, thank you so much for your kind words! We love being able to work with you and are glad that we can help to provide personalization for the patients in your practice.

Classificada 5 em 5 estrelas

I had requested a veryTaking the time to listen detailed…

I had requested a very detailed personal formula. They didn’t simply take what I submitted and gave it a green light. Their team took the time to review my formula and advised me on some of the possible interactions with some of my meds. They made detailed recommendations and more importantly listened and responded to my needs. I feel very comfortable working with Talia and her team. I have referred other people to their site.

8 de abril de 2024
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Thanks so much for your kind words Joe! Talia is definitel a rockstar :) We can't wait to hear how you are enjoying your new custom formula.

Classificada 5 em 5 estrelas

I’ve cycled through several different…

I’ve cycled through several different supplement stacks, always trying to find a combination that worked successfully but ultimately would become to difficult to manage and keep track. Not only did VitaminLab & Mackenzie respond to my request immediately, they went above and beyond my expectations - I’ve found my permanent supplement provider and highly recommend them!

26 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Their subscription model is extremely…

Their subscription model is extremely questionable. Canceling the subscription is also challenging, if not impossible.

Today, I reached out to my bank to block my credit card and request a new one as this was the only way to ensure that they would stop charging me for nothing.

I would not recommend this company to anyone.

1 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Talia is just super nice and helpful

Talia is just super nice and helpful - she really knows vitamins and everything related to it. Thank you Talia for always being so patient and helpful!!!

14 de março de 2024
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Ruth,

Thank you so much for your review. We are thrilled to be able to support you on your health journey. Talia is absolutely a gem and I'm so glad she was able to help ensure your formula was a perfect fit for you!

Jo James
Head of Customer Experience

Classificada 1 em 5 estrelas

USE EXTREME CAUTION

This is garbage. Charging a ridiculous amount and misrepresenting the cost by breaking the total down monthly, despite only getting a refill every 3 months. It's highly irregular and confusing. I also haven't gotten any orders in a little under a year (as shown in THEIR SYSTEM) and they're giving me grief about refunding.
*ETA - They do apparently outline the charging model when you first purchase your subscription, although the real issue for me is that I got no receipts and couldn't verify that I was informed of that when I first signed up in January '23.
I will caution folks though-- their internal system still doesn't show when refill orders are sent. I was getting all the marketing emails but did not receive any receipts or shipping notifications. If you do decide to use this service STAY ON TOP OF YOUR BANK/CC STATEMENTS. I would hate for anyone else to be charged for things they're ultimately not receiving AND don't even know they should be receiving.
They did ultimately refund me for the orders I didn't get, though it took a while to get to the root of the issue. All to say, if you use VitaminLab ***BE CAREFUL.***

25 de fevereiro de 2024
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Erin,

Thank you for taking the time to leave us a review, and I apologize for any confusion regarding the billing cycle of your subscription. I'm glad you were able to locate the information and where this was outlined at checkout. I've reviewed your communications with my colleague Talia and do see that the issue regarding shipping emails was resolved, and that our tech team has addressed the concern with you not receiving all of your scheduled emails.

We appreciate your patience in working with us to get to the root of your concern, and as you mentioned, a refund was processed for the orders you did not receive due to an issue with shipping.

If you have any additional feedback, I'd be happy to connect and can be reached at jo@getvitaminlab.com

Kindly,
Jo James
Head of Customer Experience

Classificada 5 em 5 estrelas

When I started taking vitamins…I don’t remember exactly but it is around one year all ready

When I started taking vitamins exclusively for my DNA it take a while to get use my body because it took couple weeks when I start feeling more stable with energy and during all this time I have this I can continue my daily routine during the hold day. I am a person wake up at 4:00 am and finish my day around 4:30 pm and I don’t have any crash after my activities.

12 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Talia

Talia! Extremely knowledgeable, and customer service is impeccable. She is patient, kind, helpful and understanding. Talia is quick to answer my questions and works with me to find solutions. She is a super star!

12 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Personalized Supplements Made Easy

I'm glad I've found a local Canadian company that provides customized supplements. It's great to get a personalized formula made just for me, and I get to choose the supplements and quantities I want. The pricing is reasonable, and I like the freedom of adding, removing, or adjusting the amount of each supplement to make it feel more unique and cost-effective. I'm on my fourth month and couldn't be happier with it – I'd choose this any day over store-bought supplements. I've had no issues with communication, ordering, packaging, shipping, billing, or incorrect orders; and customer service is great too. The only improvement I'd suggest is having the ability to view your ongoing order status (refill) after the initial order (90-day period) and a convenient way to request updates to the formula (if any) directly through the order page, without the need for email or phone contact. Besides that, it's been a fantastic experience.

15 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent experience!

Talia was SO helpful and SO patient with me as I asked tons of questions! She helped me come up with different formulas that could accommodate different needs I had so that I could choose the best one for me. I would highly recommend this service and will update my review when I start taking the vitamins!

2 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellence-driven company!

I was nervous about trying Vitamin Lab, but the staff are excellently trained professionals who are so very helpful in assisting me creating the best health possible and they try to make the process seamless and easy.

19 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent quality of vitamins

Excellent quality of vitamins! I found the website very user friendly and easy to navigate. The Customer Service following was excellent. Great experience overall.

7 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Unclear billing and synthetic…

Unclear billing. This company uses a subscription-based method to hide the true cost of their products. The price you see listed is actually on a monthly billing cycle, not a 90-day billing cycle so you end up paying 3x what the listed price is. Many of the ingredients are also highly synthetic, I had an unfavorable reaction and can no longer use the products I paid a copious amount of money for.

4 de setembro de 2023
Opinião espontânea
logótipo da VitaminLab

Resposta da VitaminLab

Hi Luke,

I apologize for any confusion surrounding your billing cycle - I believed this had been clarified during your email conversations with our team when scheduling the cancellation of your subscription at the beginning of last month. We do our absolute best to display the pricing model upfront throughout the checkout process, where it is listed as a monthly charge, as well as in the terms and conditions which are agreed to upon beginning your subscription.

In regards to the nature of our ingredients, we carry a variety of all natural, as well as synthetic ingredients, based on the quality, purity, and bioavailability of each one. You didn't mention any concern with the ingredients while speaking with our team directly, but I'd love to have the opportunity to discuss this with you further. When any of our customers have a reaction to their formula, we are always willing to work together to find a solution, and provide a remake of the formula as needed. Please feel free to reach out to me at jo@getvitaminlab.com.

Classificada 5 em 5 estrelas

Personal solution and service

Really impressed by the personalized vitamin solutions from VitaminLab. The service and pro-active approach from their in-house Nutrition Consultant makes it a great experience. And the subscription comes at a good price point. Highly recommended to improve your health.

26 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks VitaminLab!

Great consultation, and a great product as delivered. I'm building a healthy vitamin habit with a product I feel like is truly customizable and unique to me, and I'm confident I can change and swap out ingredients as needed as my needs change.

14 de junho de 2023
Opinião espontânea

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