Globe Telecom Opiniões 701

F poor mobile signal along Ayala Ave
Slow and lag while using home Fibre

Reliable and fast internet my Axx

PAKIUSAP KO LANG GLOBE MAGING PATAS NAMAN KAYO SA SERBISYO NYO. MABILIS MAGTANGGAL NG INTERNET CONNECTION PERO MABAGAL LAHAT PATI SERBISYO AT RESPONSE NYO SA CUSTOMERS NYO.

Horrible inconsistent service, constant outages, and they don't offer a refund for outages, switch now if you can

Globe TC is proven to be thieves!!! My brother went to their Agoo branch with authorization letter from the account holder to have our subscription cut. The lady said internet will be disconnected and they will call my brother soon. No calls of course. Then we still received a bill the following month and the next. Tapos ngayon, yung owner na ang pumunta sa Globe office sa Manila para lang sabihang pay the full bill (almost 4k) saka nila terminate ang connection. Mga magnanakaw talaga!! Swindlers!

Bad service the email they provide the talks@globe is a lie the enailbis wrong putang ina nyo you steal money to your client then if the clientfailed to pay the line for 3 days you cut the line until we pay but we still pay full amount..pinagluluko nyo filipino

I would give negative stars if I could. Absolutely terrible company to deal with. You might as well get a prepaid phone plan somewhere else, their customer service is absolutely terrible and unprofessional. They sneak extra charges onto your bill that you have not committed or done. When you try to get customer service there is none. I would never recommend this company to anyone in the world. Globe is a joke.

globe tanauan branch is great at charging but the service is bad..the service is bad especially the technician, different technicians came 5 times but not one of them did anything about my internet problem..I just ask do I have to pass on what they are doing to another technician ?do they know what they went to work for? I have been without internet for two weeks..

My prepaid SIM card was suddenly suspended. Waited two hours at the shop only to get told I have to wait for mail. They don't explain or have a freaking clue. The mail told me it is suspended because of suspicious activities. That doesn't make sense, I was never able to make any calls, I just didn't report it before. No warning, no questions before, nothing. Now I sent the required information, but I don't have hope, they seem to be incompetent. think I just better get a Smart card and forget about the rest of my load. It's ridiculous.

I was sold this Sim card at the airport by the offical Globe team and told it was 149GB for 21 days. But it only lasted 7 days.
I paid a lot for the sim and service, highly unimpressed.
ripped off.

You have unlimited calls but also unlimited no connection. It’s robbery that you even charge for your service. And mobile internet coverage is just as bad. You can offer 100gb it doesn’t matter when you barely get connection of a few gb and when you do it’s snail speed. You guys have major issues and need to focus on customer service than trick your customers with fancy marketing out of their peso.

A Philippines National DISGRACE!

Don't use it! You might find your number unusable after a few months. Happened to me twice and after 3 hours queuing in their badly organised shops the first time they had no record and second number, spent 2 days on customer support being asked the same questions intermittently over and over like a merry go round. No wonder The Philippines is so broken when basic essential services are unworkable and so hopeless.

When i asked customer support how to file a complaint I was ignored.

Customer support non existent, had some questions about their Traveller eSIM. They just respond that they don't know and close the chat.

They steal my balance. As i complain they try to make a fool of me.

Get rekt.

Bought 5G, connected LTE. Reached support, got ghosted. Lol

Walang kwentang telco useless lang ang load

I came into the Philippines from Canada wanted a local pay as you go Sim card got a Globe card after answering 1,000 questions I finally got it loaded took my money but never worked proper . If you can use another provider .

dogsh*t — never felt so disappointed in my life, find a better alternative internet provider.

if I can rate a 0, I would. No option to chat (chat support took 12 hrs to answer to my concern in messenger). If you have problems with your sim, you're already fcked.
Went to their physical store and still no means to assist me.

Disgraceful. The only support you can get when you're not in philipines seems to be through their globeone app, so if your concern is that you can't log into the app because you didn't receive the stupid one time pin code that they're supposed to send via sms then there's nothing you can do, you cant pay your bills, you cant change your plan, you cant get support, etc etc. What kind of logic is that? I hate their app's stupid 2 factor authentication system. If this company ever goes bankrupt, I'll break out the champagne.

Globe has the worst customer service. Imagine, I have to wait 3 hours just to be accommodated regarding my sim recovery. I submitted an affidavit of loss because I had to dispose my phone due to the battery became bloated and not even one phone technician can open it. They advised me to dispose as it might explode. The phone is made of solid steel (basic china phone). I waited for an update as they said they will contact me to no avail. It has been my number for almost 12 yrs and take note it was registered early this year and they won't let me recover my number that's also used as my Gcash. Worst customer experience ever.