Husband and I went to GO OUTDOORS on Monday for some shoes for his medical problem - oh, and I needed some walking boots. We were served by Katie who did an excellent job helping us choosing and serv... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Drew was very friendly and helpful with guiding us through what we needed for our first ever fishing expedition!
A empresa respondeu
We visited GO Outdoors to buy a camping stove and received excellent customer service from Steven. He was extremely attentive, took the time to answer all our questions and helped us choose the righ... Ver mais
A empresa respondeu
No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Cambridge
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Unit 4 The Beehive Centre, CB1 3ET, Cambridge, Reino Unido
- 03443 876771
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thank you Kane!
Popped in this morning to get some equipment for my daughter’s gold DoFE. Thank you so much to Kane for his great expertise and chatting to us about his personal experience climbing hills :) We will definitely be back again next time.
12 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff at the…
Friendly and helpful staff at the Cambridge branch
3 de junho de 2026
Resposta da GO Outdoors - Cambridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service from the staff in the…
Great service from the staff in the Cambridge store. Alex was especially helpful
10 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful person in the shoe…
Very helpful person in the shoe department recommended Salomon for slim feet, which I'd forgotten. Ordered the correct size online, speedy despatch and delivery and very happy with them!
22 de maio de 2026
Resposta da GO Outdoors - Cambridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
The assistant on the till was so rude…
The assistant on the till was so rude and unhelpful. We found her attitude to us so appalling. Absolutely disgusted with her attitude, we smiled and were friendly. Customer service training is definitely needed!!
25 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Thank you for taking the time to leave your review in relation to your recent visit to one of our stores.
It is very upsetting to know that you felt the store assistant on the till did not provide you with the level of customer service expected. I can appreciate how frustrating this must have been for you and I am sorry for this happening.
So that I can investigate this matter further I have reached out to you via the email address provided to get more information regarding your recent visit.
Kind regards
GO Outdoors Customer Care Team.
Katie was really helpful in finding my…
Katie was really helpful in finding my transaction so I could return a faulty item. Will definitely be returning to the Cambridge branch!
21 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Customer service poor
2 de maio de 2026
Resposta da GO Outdoors - Cambridge
All feedback is appreciated and we are saddened to hear that our customer service did not reach our expected high level on this occasion.
We have sent an email requesting further information so that we can investigate this. We look forward to receiving your response.
Kind regards,
GO Outdoors Customer Care
kind and helpful, fully knowledgeable
Fully crypt, staff are nice, kind and helpful. fully knowledgeable
27 de abril de 2026
Resposta da GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable, patient service
I spent about 45 minutes at the store trying on hiking boots, assisted by Ben, before leaving to have a think. I returned 2 days later and Ben helped me again, this time culminating in a purchase which I'm very happy with so far. Thanks for the knowledgeable, patient service.
30 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Alex who helped me in store was…
Alex who helped me in store was amazing, she helped me with everything I needed, she was patient, knowledgeable and generally nice all round great experience thanks to her
25 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff in my local…
Really helpful staff in my local Cambridge store
11 de abril de 2026
Resposta da GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Great service. Helpful team directed me to items required. Staff at till efficient and processed my membership and purchase with speed and accuracy. Thanks Alex
16 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Katie was brilliant
Katie was brilliant. I had bought a Eurohike tent and the elastic that threads through one of the poles had broken. She helped to get the poles in the correct order and also threaded the elastic through. (Not a quick job) Katie went above and beyond, she was really helpful.
11 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Easy to complete.
30 de março de 2026
Resposta da GO Outdoors - Cambridge
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Absolutely First Class
Totally impressed by the staff at the Cambridge store today. I really wasn’t sure what I needed exactly, nor where to find it…I had Katie, Alex & Amelia to help me out. It’s a real shame that more retailers don’t have such excellent staff!
30 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Cambridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Purchasing a Rab coat
Purchasing a Rab coat was made easier by trying the coat on in store, before purchasing online. It was delivered quickly and packaged well. I would have bought in store if they had the right colour.
18 de março de 2026
Resposta da GO Outdoors - Cambridge
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Staff service
The lady serving was very helpful with positive energy.
22 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
If only all shops were like this
If only all shops were like this. Knowledgeable service from Chris, good range and stock of different sizes.
19 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Katie was super helpful today with…
Katie was super helpful today with helping me find the right all round shoes for a mix of scrambling and hiking! Super super helpful as I was clueless. Thanks again Katie!
22 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Cambridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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