Great experience and support from the staff at Go Outdoors yesterday. We were looking for new walking boots for my son as well as some other items for his Duke of Edinburgh award. We were served by Jo... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
First time in store today ., very impressed with range of merchandise . We had assistance from Chris who was both knowledgeable and helpful. Helped us make the best purchases for us and went the ext... Ver mais
A empresa respondeu
The support I received from Kieran who is managed by Susan was exceptional. I had made several purchases in the last week one of which was for a jacket and came into the store to purchase the same jac... Ver mais
A empresa respondeu
Staff on the tills were helpful, friendly and polite. One member of the floor staff was a little sullen when called away from her current task but apparently she was stressed. We all have stress in ou... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Clydebank
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
79 Livingstone Street, G81 2XA, Clydebank, Reino Unido
- 01414 062665
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service and excellent quality kit
17 de junho de 2026
Resposta da GO Outdoors - Clydebank
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Tent choices
I was a bit undecided about which tent to buy. Chris P was great. Obviously knew his stuff and pointed me in the right direction. Great advice and one new tent purchased.
23 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience
Great experience. I was served by Adam who helped sort out a pricing error and was friendly and capable. I like that this branch has an equestrian section.
19 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Clydebank
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service from Ross C
Great service from Ross C. Patient and helpful.
21 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Ross C is a good guy and got my tires…
Ross C is a good guy and got my tires fixed really quick
20 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The staff were very helpfull and…
The staff were very helpfull and knowledge of products I purchased was very good.
12 de junho de 2026
Resposta da GO Outdoors - Clydebank
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Ross handled my returns
Ross handled my returns, had absolutely no issue. Great service
20 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Always a pleasant shopping experience
Always a pleasant shopping experience, helpful staff with a "no pressure" approach. Served today by May
18 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Ordered a solo stove mesa xl and it was…
Ordered a solo stove mesa xl and it was ready for collection the same day - super efficient and staff are always ways so friendly and helpful
31 de maio de 2026
Resposta da GO Outdoors - Clydebank
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Best customer experience ever……
My youngest was buying a bike with her birthday money & Robbie was so knowledgeable, gave excellent advice and put my youngest at ease. He is a credit to the Go-outdoor company and brand. Give this man a bonus or at least should be in your coaching department in teaching your other employees on how to treat customers.
6 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Young lad called Robbie E was extremely…
Young lad called Robbie E was extremely helpful in finding me some gloves for my future hill walks. Excellent customer service
14 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff. Was buying camping equipment for my son to go to festival.Gave lots of advice. The tent we purchased was display one and last in shop . Robbie took the time to dismantle and was very helpful. Great service
9 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
New waterproof jackets and boots.
In to buy new waterproof jackets for myself and wife. The wife also getting a new pair walking boots. We were assisted by Ross C who was a great help in letting us try the jackets on. Nothing was to much hassle for him, especially with me trying on multiple jackets all connected up to the security links. We got two jackets and a pair of boots. We saved a small fortune with the deals. Always helpful staff in the Clydebank store. Will be back again soon for other essentials.
13 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Robbie helped me...
Robbie helped me pick a waterproof jacket today, really appreciated his guidance.
I was served by Chris, who was really helpful too.
Thanks.
13 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good staff
The staff were very helpful and obviously very knowledgeable, Ross c and Scott informed us about the best tents from their own personal experiences, 10/10 would come again
13 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shocking & embarrassing!
Paid for a £50 gift voucher as a gift. Paid extra for next day delivery. Took 2 days to deliver by EVRI. Recipient tried to use in GO OUTDOORS. Told nothing on card by shop cashier. He was embarrassed. I was embarrassed. He then had to make various phone calls & shop were pretty unhelpful. Shop stated they couldn’t phone for him to sort it out despite myself forwarding the email with all details for him.
I will never purchase a gift card again through them. Save your own time and money! Shocking service.
28 de maio de 2026
Resposta da GO Outdoors - Clydebank
We’re very sorry to hear that your gift card did not arrive within the next day delivery timescale you paid for. This isn’t the level of service we expect to provide, and we apologise for the delay on this occasion.
In view of this a refund of the £5.99 delivery charge has been issued back to your original payment method. This should appear on your statement within 3–5 working days, and you will have received an email confirming this.
We have also reached out to you via email to gather a little more information, as our initial checks show the gift card is active with the full £50 balance. Once we receive your response, we’ll be happy to investigate this further for you.
Kind Regards
GO Outdoors Customer Care
Service with a smile😃
David C was very kind ,knowledgeable,
polite, and helped me choose an appropriate daysack for my needs.
He spent a good deal of time with me and my wife as I have a disability and even had me try the rucksack on , as well as explaining
the various parts It suited my needs perfectly for holding my 2 camping chairs!!
He then took us over to the till .
I was made to feel “”important” during my time there
Thank you David (C) for all your attentions.
Cheers
Mike.
10 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
David C was very helpful picking the…
David C was very helpful picking the write sizing and free martial art lesson 🥋 !
10 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service and advice…
Excellent customer service and advice from Jac and Chris-P very helpful and friendly can't be beat Thank you B Dunn Glasgow
9 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Clydebank
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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