Staff all obliging and helpful; l was collecting an order id made online, also looking at and buying items in store. So it was a number of different ways staff were helping me, and staff in different... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Staff all obliging and helpful; l was collecting an order id made online, also looking at and buying items in store. So it was a number of different ways staff were helping me, and staff in different... Ver mais
A empresa respondeu
I needed to upgrade my winter coat, ready for the change in season. I visited the store on Friday & lovely Lauren immediately came forward to see if she could help me. She sought my budget & aske... Ver mais
A empresa respondeu
After the Click and Collect service twice cancelled my order even though plenty of stock was showing on their customer services system, I rang Go Outdoors Leeds and spoke to Amy, who confirmed they ha... Ver mais
A empresa respondeu
I attended Leeds York road shop. I haven’t been for a couple of years what has gone from a well run shop is now abysmal. Customer service zero. I won’t be using that premises anymore I would close it... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa

York Road, LS9 9AA, Leeds, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lewis was very helpful in assisting me to choose the most suitable hiking shoes for my awkward feet. The shop always has an excellent selection of walking and hiking boots.

Resposta da GO Outdoors - Leeds
Mike the guy in the shoe section knows his onions. I always go straight to him for a good natter on hiking etc. nice to see people still in retail with a bit of passion. One day all the shops will be gone and we can only buy from the internet.

Resposta da GO Outdoors - Leeds
Mike was super knowledgeable and friendly. Helped me pick out a great walking boot and gave me lots of practical tips. Thank you!

Resposta da GO Outdoors - Leeds
I chose to go in store because I needed to find out about my size and what the trainers felt like;afterall what you see online doesn't always represent your needs. Matt, from the York road shop in LS9, the sales adviser was incredibly kind, patient and fun! It made my experience so much easier! Rather than buying cheap, I ended up buying comfort and quality which will go a long way when I "Go Outdoors".
There's very few staff members, these days that go the extra mile and truly help customers and thats what Matt did for me! Thank you mate! 😉 I hope your managers notice your great customer service skills and reward you for that!

Resposta da GO Outdoors - Leeds
Mike was extremely knowledgeable and helpful with my choosing walking shoes. He really cared about finding the right pair. He explained about the price matching policy which was very much appreciated. Many thanks.

Resposta da GO Outdoors - Leeds
Everything you need from a camping store and very friendly staff

Resposta da GO Outdoors - Leeds

Resposta da GO Outdoors - Leeds
Had a great experience at the Leeds store today. I had a few questions about some gear and Kacey was incredibly helpful, knowledgeable, and patient with me. Brilliant customer service!

Resposta da GO Outdoors - Leeds
The sale process was great. The email I received confirming the order said that they would email me when the order was ready to collect.
Over a week later I went to check the order as the camping trip was getting really close! They were ready. I didn't receive an email about it though. Collected the items from a busy store.
Bought more items and they couldn't find the membership I bought online. Had to go and get the number to add it to the store system.
The real life and online computer systems are obviously not well connected and do not help you get your items easily or quickly. It might be easier to do one or the other.

Resposta da GO Outdoors - Leeds
Excellent customer service! Mike's expertise, enthusiasm and knowledge is second to none in hiking equipment. He took time to understand what I needed and made sure I found a comfortable, suitable pair. Really appreciated the professional and welcoming service- the best ever

Resposta da GO Outdoors - Leeds
Had a great experience today Lewis was extremely helpful and friendly

Resposta da GO Outdoors - Leeds
It's all a little over priced in comparison to other stores... even with the member discount. Store I went to in Leeds quite run down, with unhelpful / unknowledgable staff. Used to be the go-to place for kit 20+ years ago, but not any more sadly.

Resposta da GO Outdoors - Leeds
1st Festive Camping Trip.
Lewis was really helpful and provided us with useful information on which tent would work for my daughter and friends first festival camping trip. We aren't a camping family so it's all new to us. Would highly recommend speaking to staff for assistance. Lewis also gave us space to discuss what we wanted to do after his advice and when we were ready with our decision we called him back. It was nice to not feeling pressured.

Resposta da GO Outdoors - Leeds
Excellent service in the walking shoe department this morning.

Resposta da GO Outdoors - Leeds
Brilliant service today from Lewis, helped me find the trail shoes I was looking for and happy to let me try on any others :)

Resposta da GO Outdoors - Leeds
Don't often write reviews so this tells you how happy I am with the service received today.
After a weekend with a new air tent (1st time using) returning back in the afternoon after a day out we found one of the air beams burst. No ideal with 2x 3 year olds.
Lauren G took the time to listen And sympathyised, helped replace the product Hassel free. Thank you

Resposta da GO Outdoors - Leeds
Was served by Mike when buying some walking shoes. As a complete beginner I didn’t know where to start but he gave expert advice with no pressure whatsoever. And did well to manage a few customers at the same. Happy with my purchase. Would highly recommend with no reservations.

Resposta da GO Outdoors - Leeds
Extremely disappointed to receive a parking fine after spending over two hours in your shop and spending a significant amount of money. I would expect some kind of facility for people to enter their registrations if this is the case.
*Updated to two* simply because the charge has been rescinded - but there should be a provision to prevent this from happening in the first place.

Resposta da GO Outdoors - Leeds
The sandals were just as expected, arrived within a couple of days & am really pleased with the quality.

Resposta da GO Outdoors - Leeds
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.