GO Outdoors - Nottingham Opiniões 

2763
•
TrustScore: 4.5 em 5

4,7

8-10 Mansfield Road, Daybroo, NG5 6BP Nottingham, GB

•

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Good customer service, Assistant helped with heavy item, Purchase in store was more expensive than advertised on the website but chaser lowered the total after being informed. Should have to ask... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great range of products, really well set out, large shop and easy to navigate. Staff were extremely helpful and friendly. Francis, in particularly, could not have been more helpful. Went out of his wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lee helped us choose a helmet for our nephews and he was brilliant. The one we had picked at first without his assistance would not have fitted correctly or been safe enough. He also had patience w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We were a family of three shopping today for walking boots lovely young lady helped us to select and get the correct fitting boots . Then we were served at the till by a friendly and polite youn... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. também em
  3. Clube de escalada
  4. Loja de artigos de corrida
  5. Loja de bicicletas
  6. Loja de roupa desportiva
  7. Passeios a cavalo

Sobre GO Outdoors - Nottingham

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contacto

  • 8-10 Mansfield Road, Daybroo, NG5 6BP, Nottingham, Reino Unido

  • 01156 977365

4,7

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(2763)

36 823 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

I haven't received my order yet

I haven't received my order yet. I have been waiting over a week for a notification for collection.
Update: I was contacted very quickly after giving a poor review and my issue was resolved. Thank you Go Outdoors. I have improved my rating in response.

27 de julho de 2026
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thank you for your review.

We are sorry to hear that you have been waiting over a week for your order and have still not received notification that it is ready for collection. We understand how frustrating and disappointing this must be, particularly when you were expecting your Click & Collect order to be available much sooner.

We appreciate that delays and a lack of communication can significantly impact your shopping experience, and we are sorry that we have fallen short of expectations on this occasion.

We have reached out to you via the email address to provide further information.

Kind regards
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

recently purchased a EuroHike Teepee

recently purchased a EuroHike Teepee, sales staff were very helpful and informative, product has been used and is very good.

26 de julho de 2026
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Served by Ella D

Served by Ella D, very polite and helpful

1 de agosto de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Helpful staff

Elena, Sophie and hannah were very helpful and informative, helped us pick the perfect airbed!

1 de agosto de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Rowan was great

Went in to buy a tent for our first family camping trip, was served by Rowan who was very knowledgeable and friendly. Didn’t have the tent we had planned to buy, but she showed us a few alternatives and we were happy. Rest of the staff were also very attentive. Thank you Go Outdoors!

29 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Helpful staff

Staff helpful even though the store was busy. Got some chairs at a good price

26 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Rowan in the Arnold branch

Rowan in the Arnold, Nottingham branch was polite and extremely helpful, offering advice when I bought my walking shoes last week.

23 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

CHANEL was outstanding today ,great…

CHANEL was outstanding today ,great customer service ,knowledgeable and helpful,thank you

25 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Big shoutout to Rowan at GO Outdoors…

Big shoutout to Rowan at GO Outdoors Nottingham! 👏

Called into GO Outdoors Nottingham today on the hunt for a new pair of walking boots after losing my grip on a rock and ending up in a stream… all thanks to my furry four-legged friend! 🙄🐶

I originally had a specific pair of boots in mind, but unfortunately they didn’t have my size in stock, so I was left wondering what to go for instead.

Thankfully, Rowan was brilliant. She took the time to help me try a range of different brands and styles, and after trying on several pairs we finally found a pair that fitted my wide feet perfectly.

The only downside was they were more expensive than the boots I’d originally planned to buy. But Rowan then told me about GO Outdoors’ Price Match Promise and didn’t just leave it there she actually helped me find the same boots cheaper online, saving me even more money!

Well… almost. The money I saved ended up going on a new pair of walking socks instead! 😂

Genuinely fantastic customer service from start to finish. Nothing was too much trouble, and Rowan went above and beyond to make sure I left with the right boots at the best price.

Thanks again, Rowan! You’re a credit to the team. 😁👏

23 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Classificada 1 em 5 estrelas

Customer service was absolutely…

Customer service was absolutely terrible, staff didn’t have a clue and basically couldn’t be bothered all of them just mopping around the shop and hiding from customers and eventually after actually tracking someone down the “can’t be bothered “ attitude was very frustrating
Why am I paying for the go outdoor card and receiving such awful service?
I will not return to the Arnold branch again and I will not be renewing my go outdoor membership again

7 de julho de 2026
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.

Your comments have been raised to the Nottingham store's management to be investigated further. Improvements and further training will be initiated where necessary.

Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback.

Kind regards,
GO Outdoors Customer Care

Classificada 3 em 5 estrelas

No notification

I didn't receive notification that my item was ready to collect. Fortunately I called in to check and got it on the day before it was due to be sent back.
The staff member I spoke to was very helpful and friendly.

21 de julho de 2026
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service despite no sale

Looking for good quality waterproof sandals in the Nottingham shop. They didn't have my size in the style/colour that I wanted, but Emma was really helpful. She brought out different sizes, styles and colours so I could refine exactly what I wanted. She then went online and found them on another retailer's site, where I then bought them. It seemed above and beyond the call of duty, hence this review.

21 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Order delivery on time,staff at shop…

Order delivery on time,staff at shop very friendly and helpful but professional made to feel welcome .

6 de julho de 2026
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

We easily found what we needed and able…

We easily found what we needed and able to buy the members card and get the discount there and then. 🙂

12 de julho de 2026
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service

We needed a bigger tent but wasn’t sure on what extras we should look at, Fraser bestwick was a great help. He advised what came with it and what we would need. He loaded everything up for us and took it too the tills for us. Checked we was happy with everything. Really friendly and helpful!. Highly recommend finding Fraser if your unsure on what your doing as his knowledge was second to none. ☺️

19 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

I made an order online to pick up at…

I made an order online to pick up at the daybrook store.
It was ready to collect after two days.
Easy process
They took a while to find my order onsite though.
Overall good service

1 de julho de 2026
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Friendly and helpful staff

All of the staff that served me from the lady on the shoe department to the girl on the tills were super friendly, knowledgeable and helpful. The store is always organised and tidy as well.

3 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Francis

Came in because my tire came off my wheel and got helped by Francis - he took care of us and got the bike fixed in seconds. Helped me and my dad get the right multi tool and choose a pump. Great lad and was super positive 🙌

12 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

10/10 service from Emma D

10/10 service from Emma D. Polite, efficient and friendly throughout.

10 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Top fishing brands

Great place has the best stuff there for fishing/hiking and camping love it 👌🏽

2 de julho de 2026
logótipo da GO Outdoors - Nottingham

Resposta da GO Outdoors - Nottingham

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

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