Good customer service, Assistant helped with heavy item, Purchase in store was more expensive than advertised on the website but chaser lowered the total after being informed. Should have to ask... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Good customer service, Assistant helped with heavy item, Purchase in store was more expensive than advertised on the website but chaser lowered the total after being informed. Should have to ask... Ver mais
A empresa respondeu
Great range of products, really well set out, large shop and easy to navigate. Staff were extremely helpful and friendly. Francis, in particularly, could not have been more helpful. Went out of his wa... Ver mais
A empresa respondeu
Lee helped us choose a helmet for our nephews and he was brilliant. The one we had picked at first without his assistance would not have fitted correctly or been safe enough. He also had patience w... Ver mais
A empresa respondeu
We were a family of three shopping today for walking boots lovely young lady helped us to select and get the correct fitting boots . Then we were served at the till by a friendly and polite youn... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa

8-10 Mansfield Road, Daybroo, NG5 6BP, Nottingham, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastically tidy and organised shop. Alex on tills was lovely and sorted out our discount friendlily and efficiently :) Went above and beyond and is a credit to the shop.

Resposta da GO Outdoors - Nottingham
Called into the store on Monday to enquire about trekking poles. We were approached by a member of staff who I have later found out is named Maria. Although there were three of us, this did not face her at all and we were all instantly impressed with her obvious and encyclopedic knowledge on the stock from how to adjust each one to the appropriate height the rubber bones on the bottom The additional things that stop the stick sinking into very soft soil. One of us wanted to buy some socks and her knowledge on even those was impressive.
On Thursday we returned with The person who needed the sticks we were importing our knowledge to him and we noticed she became free and once more not only did she have the most engaging personality but was able to show him how to walk with the pole and it was like watching a miracle curb before my eyes. His gait was transformed.
Her advice to the same person on hiking boots and sandals was 2nd to none including how to properly put them on and fasten them so that your feet do not slip forward and toes touch the front of a correct fitting/fastened shoe.
As I wanted a new backpack she even offered to take the chosen items and put them behind the tills so we weren’t lugging them round the store.
The store itself was clean, cool tidy and an Aladdin‘s cave of outdoor related items
I became a member on Monday when socks were purchased and on Thursday was able to get my bag discounted saving £65 on the purchase on a £5 membership fee. I’m converted this is a fantastic store with members of staff who are friendly knowledgeable and a credit to the company.
Many thanks, Maria and many thanks Go Outdoors Nottingham!

Resposta da GO Outdoors - Nottingham
I was very impressed by the ambience of the store,the range of goods and the way that they were displayed. The staff were friendly and helpful. In particular Maria was very patient and informative both on the subject of walking poles and shoes, displaying not only a broad knowledge across the range but also how particular medical conditions could be helped . I recommended the store to others based on my experience.

Resposta da GO Outdoors - Nottingham
Always great choice, tidy and easy to find sections you're looking for. Great membership discount too 🙂
Angela who served us, very friendly

Resposta da GO Outdoors - Nottingham
Went in to buy a few items on one of the hottest days of the year and was grateful for the professional and speedy service I received from staff. Served by Nicole at the till who was very upbeat and made sure that I had everything I needed and that any discounts had been applied. I know I was one of many customers, but Nicole’ approach, enthusiasm and engagement made me feel that my custom was genuinely wanted by Go Outdoors. Great job.

Resposta da GO Outdoors - Nottingham
Elena D was very helpful and amicable in helping with my purchase. Good customer service skills and a smile 😊.

Resposta da GO Outdoors - Nottingham
Very helpful staff member when selecting and trying on sandals. Nothing too much trouble and excellent communication skills. Same at checkout. Recommend visiting store rather than order online!

Resposta da GO Outdoors - Nottingham
I went into the store today and everyone was so helpful. The woman who helped he was so patient and explained everything to me, I don’t remember her name but she’s a manager and deserves a pay rise!!!! My son was very chuffed with the items she helped choose!

Resposta da GO Outdoors - Nottingham
Nicole was very helpful on footwear. Helped me find a good pair of merrells.
And elena on tills was very friendly.

Resposta da GO Outdoors - Nottingham
My besties sister Elena was extremely helpful

Resposta da GO Outdoors - Nottingham
Really good service and help from Elena and Rosie today!

Resposta da GO Outdoors - Nottingham
Great place for the outdoor outings, & for clothing, done this trip for my grandson ,a little treat , shop assistance was 100% could have not asked for any better , thanks to all

Resposta da GO Outdoors - Nottingham
I am absolutely appalled by the way the staff are being treated in Daybrook Arnold Nottingham store it’s probably the hottest day of the year with RED warning to life on the weather and the staff are working in half working air conditioning units that blow nothing but hot air and yet they are still working with a big smile and ready to help attitude it is disgusting that go outdoors are allowing staff to work in such terrible conditions in what I call a green house. It’s far to hot for me to even shop in there never mind work a whole 8 hour shift. That being said elena and Francis were amazing and did such a great job in helping me and my mum shop for our trip to the peaks but go outdoors needs to do better and treat there amazing staff to a gift or incentive especially given they are working in a horrendous muggy Green house build ing this surely is against health and safety regulations.

Resposta da GO Outdoors - Nottingham
Got followed around the store like I was going to pinch something.myself and my daughter were going to buy a tent and was looking at other things we needed but after this we shopped elsewhere

Resposta da GO Outdoors - Nottingham
Went in for my mother’s walking boots met a brilliant lady Maria she managed to find a lovely set of boots after trying 10 different boots Thank you very much

Resposta da GO Outdoors - Nottingham
In a world of bad and co fusing online AI representations of camping gear, we really appreciated the setup at the Nottingham store. Seeing the product in person is what sells it. Obviously this requires renting a big unit, but it worked for us and I think that's your usp.

Resposta da GO Outdoors - Nottingham
Our experience was excellent due largely to the service. We were assisted by Nicole on footwear who ended up escorting us around the entire shop until all our needs were met. She was very friendly and knowledgeable and definitely needs a raise. Maybe turn the heating down in the shop though!

Resposta da GO Outdoors - Nottingham
Went to go outdoors today,they was very good very helpfull Dan on camping help me around the shop giveing me good advise and Elias on till was also very good quick no waiting around and gave me some good advise on the equipmet i brought 10 out 10 for both of them thank you

Resposta da GO Outdoors - Nottingham
We visited the Nottingham store today to get some things for my daughter’s forthcoming DofE. The service was really great. I’d like to callout Evie for helping with walking boots. Really friendly approach and gave good advice. I’d also callout Rowan who helped with a rucksack. Again super-friendly, gave good advice and recommendation. Well done both of you Go Outdoors are lucky to have employees like you.

Resposta da GO Outdoors - Nottingham
Great store, super helpful and friendly staff, great products and prices.

Resposta da GO Outdoors - Nottingham
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.