The store is unfortunately closing which will be a sad loss as the next nearest stores are not a quick trip. I was served by John who is an asset to the company. Despite wandering in just before clo... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
A empresa respondeu
I was served by John who impressed me with his knowledge and care during my visit. Also pointed out a great deal on a coat (and the fact you can attach a fleece to the inside).
A empresa respondeu
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Solihull (Express)
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
38-40 Mill Lane, B91 3DA, Solihull, Reino Unido
- 0121 227 8176
4,9
Excelente
257 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service and advice with my recent…
Great service and advice with my recent visit at GO Outdoors in Solihull . I was only planning to browse but the attentive service and prices were too good not to buy . Good selection of Backpacks and plenty of other great things to purchase .
5 de dezembro de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Had the wrong order not what I ordered …
Had the wrong order not what I ordered went along to the local store they did not stock what I wanted but he was able to order for me at the store so we’ll done the Solihull store
2 de dezembro de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing customer service!
I want to say a massive thank you to Katt at the Solihull store who literally saved Christmas for my son! Katt went out of her way to find a product at another store with very little information. The item had been cancelled by the online store due to incorrect stock showing, leaving me bereft as to how I would be able to find this product literally sold out everywhere! There wasn’t even a bar code but Katt offered to do a search using the product code and managed to find just one of the item and even telephoned the other store to get it reserved! I am beyond grateful as this product is no longer available from the manufacturer, other European stores and was likely the last item of this kind on the planet! I really needed a miracle! Thank you so much! A real Christmas angel!
29 de novembro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Bruce was so helpful today
Bruce was so helpful today - attentive and offering great guidance and advice, pointing out the different features of the items I was trying to decide on. He clearly knows his products and made the process of choosing which walking boots to buy enjoyable. It’s a long time since I experienced such good customer service. I will be back! Thanks Bruce and Team Solihull
29 de novembro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service today from Katt and store…
Great service today from Katt and store manager today. I visit the store often and always leave a review no matter who serves me! Really happy with my Peter storm parka today… will keep me warm as winter is most definitely here! 49£ for a parka you can’t complain really!
21 de novembro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Many thanks Reece!
I was served by Reece the store manager who was absolutely wonderful. So very knowledgeable about the products and so very kind and patient. Really appreciated the outstanding customer service. Many thanks Reece.
7 de novembro de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good service
I was served by Bruce who was friendly and helpful.
4 de novembro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Thank you Reece.
The young man, Reece P, at your Solihull branch was polite, helpful and knowledgeable. He gave me a lot of much needed guidance. Thank you.
29 de outubro de 2024
Resposta da GO Outdoors - Solihull (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Both Reece and Sue took time to find…
Both Reece and Sue took time to find out exactly what Inès’s looking for in a waterproof coat. We tried on several for comparison. A great experience and a sale made.
1 de novembro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great customer service…
Great customer service and excellent deals with high quality stock. A lovely shopping experience!
1 de novembro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Wonderful customer service
The staff were really helpful and friendly and even went out of their way to try and find a different pair of shoes as the one I wanted was out of stock. Overall I loved the shoes and the staff were amazing, thanks guys <3
30 de outubro de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amazing bargain
Amazing bargain, leather walking boots reduced from £100 to £45 for members. Although shop was due to close for stocktaking I wasn't hurried and served with a smile.
22 de outubro de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Helpful, polite staff happy to assist.
Facilitated the exchange of faulty product without any issues.
Will happily return to this store.
15 de outubro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I visited Go Outdoors Express to…
I visited Go Outdoors Express to collect an order. Staff were lovely and helpful. Only criticism is the lack of bigger branded items but I don’t think this is isolated to Go Outdoors
3 de outubro de 2024
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful Staff
I regularly visit the Solihull store and find the staff to be polite & helpful. The store is tidy, clean & well set out too. Bruce helped me find the trousers I needed today. He has also been very helpful in the past when I was trying on & buying new hiking boots to take to Austria.
8 de outubro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Pleasant shopping experience
Good stock levels. Pleasant shopping experience. Helpful staff. Good discount scheme. Good competitive prices
9 de outubro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Polite helpful staff..very welcoming..
2 de outubro de 2024
Resposta da GO Outdoors - Solihull (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from bob
2 de outubro de 2024
Opinião espontânea
Resposta da GO Outdoors - Solihull (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.