My wife and I visited the Warrington store on Sunday 25th October. The premises are clean and tidy, well laid out, and there appear to be plenty of staff on hand to assist customers. We had the pleasu... Ver mais
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Leia as opiniões dos outros
I called in to go outdoors this afternoon to get a replacement pair of over trousers, I spoke to Amelia. who was extremely knowledgable and helpful, accredited to go outdoors training and staff morale... Ver mais
A empresa respondeu
Lilly was so helpful, knew her stock, asked the right questions to get what I wanted. She also had a happy smiley friendly personality. Would definitely recommend people to ask for her to help. The... Ver mais
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I had to return a faulty item. The staff were friendly and helpful and helped me process a refund and select a replacement within a couple of minutes. Great service by a number of staff, particularly... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Warrington
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Wilson Patten Street, WA1 1PS, Warrington, Reino Unido
- 01925 906755
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da GO Outdoors - Warrington
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
The whole team were so helpful when I…
The whole team were so helpful when I dashed in just before closing, this Friday 22nd May. Like super duper helpful. Kids in tow and 1% battery on phone for payment, we were directed to what we needed, supported through decisions and made to feel welcome even 15 minutes before closing....on a FRIDAY NIGHT!!!
Straight up don't see this kind of effort from a young workforce enough! These guys rallied together and got the job done. It was a three figure spend and I felt confident I had all the right bit when leaving.
22 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Great shop, good location and plenty of choice. On top of this Soleen is a breath of fresh air. Professional and classy.
23 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Warrington Go Outdoors
Staff in the Warrington Store are so helpful both over the phone and in store. Today we were helped by Charlotte and Liv during our visit and nothing was too much trouble.
23 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
All the gear!
All the gear! We’ve been researching & setting ourselves up to go on our first of many camping adventures & have found go outdoors a must! From help & advice to all the choices, good prices & offers! We’re all set. Just want some dry weather now.
12 de maio de 2026
Resposta da GO Outdoors - Warrington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Poor click and collect service.
Ordered for click and colllect as store told me I couldn’t order with them.
No update on order. Phoned on due date to be told that it may be later in the day.
No contact via email or text and app continue to say ‘on way’.
Next I heard the item had been returned. I’ve now had to reorder and pay £3 more for the same item as the price had increased.
27 de abril de 2026
Resposta da GO Outdoors - Warrington
We do always aim to provide excellent customer service and we are disappointed to hear this was not the case for your click and collect order.
A full refund was issued once the order had expired. Please accept our apologies that you did not receive any update to say that it was ready to collect.
We have contacted you via email to provide an update on the new order that you have placed. Please check your inbox for this massage.
Kind regards,
Go Outdoors Customer Care
Situation resolved
Rubbish customer service. Having fully assembled a barbecue, found the last component, a handle for the lid, was broken and unusable. On contacting the store, was told by the unhelpful staff that the only way to get a replacement is to FULLY dismantle it, repack all the numerous components back into their original packing (honestly!) and schlepp back to the store. That is a huge amount if wasted time and effort due to a substandard product.
AVOID
12 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
We appreciate you taking the time to share your experience.
We are sorry to hear that part of the item was broken and unusable.
We have contacted you via Trust Pilot for more information so that this can be looked into with the store management.
We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Charlotte was extremely helpful with…
Charlotte was extremely helpful with her advice about the best drinks bottle to buy.
She took her time to help and she explained about the different benefits of the various brands and styles of bottles/tumbler bottles that would be best for my lifestyle and needs.
9 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sue the member of staff who served us…
Sue the member of staff who served us was very helpful
7 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
First class service 👍.
First class service 👍.
I went to Go Outdoors Warrington for pair of hiking pants. Sue, the lady manning the tills organised changing room availability for me straight away. Sue was chatty and friendly, which was nice and relaxing.
I was torn between 2 pairs, and after chatting to Sue she offered some very good and sensible input, which helped me make up my mind. I am very pleased with my purchase,and thank Sue for her excellent help and service 😀 😊.
7 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
very prompt and police service
19 de abril de 2026
Resposta da GO Outdoors - Warrington
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great selection of products as ever and bargain prices
Great selection of products as ever and got a great deal on a new pair of boots, better still with an extra 15% off
Bought via click and collect as I knew exactly what I wanted, fast and friendly; what’s not to like?
26 de abril de 2026
Resposta da GO Outdoors - Warrington
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Warrington
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Two very nice friendly and helpful…
Two very nice friendly and helpful ladies (Sue + lily) who dealt with me, 10 out of 10
27 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Upon entering shop staff Sue was a…
Upon entering shop staff Sue was a great help
28 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I placed an order on 21st March
I placed an order on 21st March, a month ago.
I went to the shop 2 weeks ago and they said the item had not arrived.
It was actually in the shop so I bought it there and then.
I'm still waiting to be notified when I can collect the item so that I can then return it and get a refund.
21 de abril de 2026
Resposta da GO Outdoors - Warrington
Thank you for taking the time to leave us your feedback.
We do apologies that the order was not ready for collection when you attended the store.
We have sent a email to the email address provided on your order so we can resolve this for you.
Kind regards,
Go Outdoors Customer Care Team
Jessica in the Warrington store Sunday…
Jessica in the Warrington store Sunday 26/4/26 Noon was extremely kind and courteous despite being busy and couldn’t ask for more thank you Jessica.
26 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Security tag still on
I ordered a pair of climbing shoes online and picked them up in store last week. Unfortunately, I didn’t notice until I got home that the security tag had been left on, which was inconvenient and took some effort to remove.
20 de abril de 2026
Resposta da GO Outdoors - Warrington
Thank you for taking the time to leave a review. I’m very sorry to hear that your item arrived with a security tag still attached.
We truly appreciate your feedback, and this issue will be raised with the relevant despatch team to ensure it is investigated and prevented from happening again in the future.
I’m pleased to hear that you were ultimately able to remove the tag, although I understand how inconvenient and frustrating this must have been.
We hope you’ll choose to shop with us again and give us the opportunity to provide you with a much improved experience on your next order.
Kind Regards
GO Outdoors Customer Care.
Buy bottle gas for unfamiliar pressure regulator
Charlotte was very friendly and dealt with us honestly and very socially, requesting help from her colleague Jake who was more knowledgeable on bottled gas and matching to specific regulators. Couldn’t have gone any smoother, we’ll be back for our next exchange 😁😁
25 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Well done for accepting Blue light card…
Well done for accepting Blue light card at till .And I got 20% discount. Fot lots of places you have to go online, pay for a voucher etc all before you've gone shopping, before you know what you want.
THANKS Go Outdoors. X
P.S. and my new Dunlop wellies are way better than my old ones.
24 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Warrington
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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