Gourmetific 

Purchased a set of pans in November 25. Arrived late December. Delivery took ages. But they looked lovely! Hadn’t really used them as still have my old pans but I have just started to use them. The first time I made pancakes the pan has stained! Left pan to cool as advised but can’t remove the stains! Already looks like an old pan now. Not only stained but a few burn marks on the base too which can’t be removed! My advice to anyone really really wanting these pans! Use them straight away! So you can query any issues within their 30day return period. After that, you’re on your own! Lovely email from them saying nothing they can do as outside the 30days! Got a bit of advice on how to try and clean them but as far as “these pans will last years” they may! but will look old and stained within weeks of using them and no guarantee beyond the 30days! End of! I wouldn’t purchase again knowing what I do now…lots of other brands available (& in the UK) giving more of a guarantee past the 30days. My old
Pans look better!

I was a bit skeptical at first, but the non-stick surface is excellent. Even with very little oil, food slides right off. Cleanup takes less than a minute

Gourmetific - very disappointed in your response to a faulty, defective item. I will be sure to spread the word! 😡
These reviews are not a true representation of purchases experiences. Such terrible customer service!

Products are amazing so easy to clean and stack so take up very little space! Highly recommend

Cream set bought and handle broken, sent video they are very unhelpful!. Don't waste your money.

I bought the stainless steel cookware set for my tiny home. The removable handles are a great space saver. The quality of the pans are fantastic. Couldn't recommend this product more.

bought stainless steel bowl sets which were described as having silicone lids. upon receipt, it is clear that the lids are actually hard plastic, likely PE, but clearly not silicone. i contacted customer service asking for a full refund as the item received is not as described. customer service told me a 15% restocking fee would apply and i would pay for shipping back. this is completely misleading as they state a 30 days money back guarantee for a full refund. they offered to give me 25% credit and keep the item, but this is still not making me whole. what a fraudulent website with 0 customer service. complete false advertising and misrepresentation. do yourself a favor and do not buy from this website.

Pans are non-stick and easy to clear but handles are both stuck. Apparently you are supposed to “remove” the handles while cooking? Never heard of such thing.
Customer service uses AI to write anything and would only replace the handles if feedback is provided even though it was bought a month ago and technically it has 2-year warranty.

Update 1 MAR 26: they have asked me to REMOVE my feedback BEFORE they could proceed with the replacement, which I refused to do. They are now saying as a response to this feedback, that they have sent the replacement handles even though they have not sent any tracking number or contacted me directly. Bear in mind that they also said “ as outlined in our policy, we are normally unable to offer replacements for issues reported outside of the 30-day claim window” - even though the product has a 2-year warranty.
If I receive the handles and they work for a couple of months, I will be happy to upgrade the rating. For now, I will downgrade given the insistence that I had to post a positive review to get what I am entitled to.

I cook mostly simple meals and these pans make it easier. They heat fast and lids feel secure clearing takes almost no effort

I ordered a set of titanium pans and, while they took a while to arrive, they did, and I’m really pleased with them. The packaging was adequate and everything arrived in a good state. I emailed the company once when I thought they were taking a while, but they came back to me quickly and explained why.
I so far have no issues.

Pans are good and heat up well. Although one of the handles broke. I messaged and they were happy to replace for me

These pans are easy to clean. I cook quite often and use two or three of the pans every day. The nonstick feature works great, and the pans seem to be holding up well despite their frequent use. I like that they nest together and hardly take up any room when stored. All in all, I’m happy with their performance.

Arrived deformed, hard to clean it easily stain in the middle during my first cook. I'm referring with the stainless steel. Ship from China 3 weeks before it arrives. Did not receive the free item even if i check it out there's a free item.

Hallo, ich habe zu Weihnachten das himmelblaue Pfannenset & die Grillpfanne geschenkt bekommen.
Bisher bin ich sehr zufrieden, tolle Verarbeitung, praktisches ineinander stapeln, sehr platzsparend und erstaunlich leicht.
Dank der Keramikbeschichtung endlich gesünderes kochen möglich.
Liebe Grüße
Kristin

The ceramic coating is genuinely non-stick and feels like a healthier option compared to traditional coatings. I especially appreciate the handles, they don’t get hot and provide a very safe grip. Cooking feels much more comfortable and controlled now.

I bought ceramic cookware (34 piece Holiday Bundle). The product(s) is fantastic. This was my first purchase from Gourmetific. These pieces are everything they say they are. Food cooks very well, the non-stick surface just wipes clean, and the removable handles are great. These pieces are going to last me a lifetime.

I received a broken handle with my set that I got for Christmas. So I contacted customer service to get a replacement, they let me know that the window of time for replacement had passed, but because of it being a gift they would make it right. I’m so happy to be working with such a great customer support service.🙂

Further to my previous negative review, they have asked me to take my negative review down and will not replace my faulty items until I have done so. I wouldn't recommend this company at all. Very disappointed.

Ignore their generic response below. Since I refused to take the review down unless they replaced my faulty products they told me they were closing my case due to my "tone". The response below is several days after this and they have just wrote it to make themselves look better. Happy to provide the full email chain and I have reported them.

I HAVE NOT RECIEVED MY ENTIRE ORDER THE HOLIDAY BUNDLE WITH 2 EXTRA HANDLES. I RECIEVED A FLIMSY BOXY WRAPPED IN SARAN WRAP WITH 4 HANDLES, THEN ANOTHER BOX ARRIVED WITH 1 PAN THE 4 EGG PAN WITH A HANDLE. WHERE IS THE REST OF MY ORDER, ITS LIKE A 18 PC SET. IVE REACHED OUT BY EMAIL MULTIPLE TIMES, NO RESPONSE. I SPENT OVER 300.00. PLEASE DO NOT BUY FROM THIS COMPANY!

I ordered very expensive titanium pots which took weeks to arrive. When they arrived in very poor packaging with a flimsy label written in Chinese. The pans are extremely poor quality. There is no indication that there is any titanium in the product either on the box, the label or the product. It does not look anything like my other titanium paks which are riven at the base, and the handles are sharp and unfinished not as per their photos. The company responses have been shocking, absolute gas lighting that they really are titanium coated 'trust us' and that they want a 15% restocking fee as per their terms, oh yes, and their terms also stipulate that you pay for the shipping back. Perhaps they haven't heard, but a contract works two ways. This is a total mis-sell and also against UK trading standards where cookware has to be transparently labeled with key materials used. I wish I had read the reviews before purchasing. It has taken me so much time to go back and forth with people who 'understand my frustration'.
It's a total SCAM. DO NOT BUY.