Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Ver mais
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Leia as opiniões dos outros
Had a great experience with Greenbelt — communication was quick and easy from the start, and any issues were sorted straight away without any hassle. Really impressed with how smoothly everything was... Ver mais
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It's that time of year when this unregulated company chooses to send out its bill, a 10% increase. I see that some people pay £80 and complain how would they feel having to pay £435. Am I paying the... Ver mais
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I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Greenbelt Group Ltd
Escrito pela empresa
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Informações de contacto
99 Firhill Road, G20 7BE, Glasgow, Reino Unido
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
In 7 years this company have increased…
In 7 years this company have increased the charges by 90% and what happens if I don’t pay, bailiffs…I don’t use communal areas, I don’t use the park and my streets are ridden with weeds.
Money for old rope for these charlatans
10 de março de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Incompetent!!
Would be zero if I could yet again.
Disgusted to have received a pre sue letter for an account that is up to date with payments. I don’t know how many times I have to call you up and explain I’m on a quarterly bill. Well you know what, I’ve paid the full bill coz I can’t keep fighting and being hung up on when you can’t do your job correctly. Send me a pre sue letter for 1 amount but my account has a balance for less than that, how dare you!!! Don’t threaten me with legal actions when my account is clearly all noted but again, not read.
Honestly, anyone thinking of buying a new build that these guys deal with, pull out of it. If you have just joined this company working for them, run for the hills coz your pals will hate you. Loan sharks are probably better to deal with!!!!!!!!
10 de março de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hello Ashleigh,
Thank you for leaving a review, We are sorry to hear you are not satisfied
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
The chap on the phone made it all very…
The chap on the phone made it all very easy for me to pay. He was very polite and helpful.
28 de fevereiro de 2025
Resposta da Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Fantastic customer service
Fantastic customer service. It was a pleasure speaking to David.
25 de fevereiro de 2025
Resposta da Greenbelt Group Ltd
Hi Maggie,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Swift response and service …
The lady I spoke to was lovely and very swift at dealing with my enquiry.
Thank you
19 de fevereiro de 2025
Resposta da Greenbelt Group Ltd
Hi Keena,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Very understanding and resolved my…
Very understanding and resolved my problem
14 de fevereiro de 2025
Resposta da Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Janet was superb
Janet was superb. She preempted what I needed and was very efficient. Thank you Janet!
14 de fevereiro de 2025
Resposta da Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Resolved my query.
Very friendly. Understood my query and helped resolve it. Plus put in the process to avoid a reoccurance.
13 de fevereiro de 2025
Resposta da Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Resposta da Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Easy to sort direct debit
Extremely efficient with sorting out a direct debit. Took no time at all.
12 de fevereiro de 2025
Resposta da Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Terrible con artist company
Terrible con artist company. If buying a house and they tie this company is with your deeds. Run!
8 de fevereiro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Customer service was outstanding
Customer service was outstanding! Agent was very friendly and helpful! My query was dealt with instantly.
29 de janeiro de 2025
Resposta da Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
David was one of the nicest guys ever
David was one of the nicest guys ever!
Right from the start he was so kind and helpful and took my issue seriously and without judgement. Can we clone him please ? 🤩
Thank you ☺️
28 de janeiro de 2025
Resposta da Greenbelt Group Ltd
Hello Samantha,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
The 5 star reviews are almost certainly…
The 5 star reviews are almost certainly fake!! Any genuine people who are still paying these gangsters are foolish to say the least? I was one of them until recently, but no more. Our estate is a tip with overgrown grass and weeds everywhere, you hardly ever see any work being done if any? Many residents are now in contact with local MPs as we have had enough of being fleeced
24 de janeiro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Shambles of a company
Shambles of a company. Charging residents for things they don't understand. Pointless company. Their pretend vans turn up, guys have a smoke then they leave, not 1 ounce of work done. This company should wear masks as they are robbing residents blind.
14 de dezembro de 2024
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi Lorna,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot.
Our bills are itemised and a full breakdown of the amenities we cover and the specification we ask our contractors to work to is provided within the written statement of services, a copy of this is sent out with each residents annual bill.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Private estate management is most unwelcome
You cannot conflate private estate management and home tenure. Why would the CMA put forward a report on its recommendations to the government on this matter. Why would implementation of the leasehold and freehold reform act ever be discussed in parliament if this arrangement was fair. The point that this scandal has received royal approval by King Charles himself in his opening speech and has promised to end the injustice of private estate management. Says it all really about companies like Greenbelt.
26 de janeiro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Dear Micheal,
Thank you for taking the time to leave a review.
The CMA were asked to investigate the management of the leasehold housing market and made recommendations based on their assessment. Whilst the Act has been passed, we are aware that the provisions are not yet in effect and these will come into force over the coming months and years. Greenbelt will be working towards meeting and exceeding the requirements of the Leasehold and Freehold Reform Act in accordance with the Act timelines.
Kind Regards,
Amy
Greenbelt
No maintenance to land
No maintenance to land - even when stated in the bills that it has been done. Path is so muddy that walking through it is impossible, and alternate routes have been made (try to jump over the rotten wooden borders that have been discarded by GB!!).
Multiple pairs of shoes ruined just in order to get to my front door - clearly doing a lot of good work out there GB!! congrats! :)
Wish i could add photos of the site, not too sure GB would be ashamed though, seems to be a nationwide issue of shoddy maintenance.
20 de janeiro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi Keirah,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Great service and a very pleasant lady…
Great service and a very pleasant lady on the end of the line, thankyou 😀
17 de janeiro de 2025
Resposta da Greenbelt Group Ltd
Hello James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Avoid at all costs if possible
Shame you cant give a 0 star rating.
Not helpful when contacted.
The bill breakdown, funniest thing ever. Best one for me is " management visits" like that explains what the charge is. Plus one tear we had then "visit" 4 times. Liars.
Over priced nonsense, amazing too, they always make it go up in price every year (like your council tax)
Started out at £65 a year, now, £134. Day light robbery. Glad I'm well away from them now and would avoid at all costs.
ALSO, PLEASE DONT READ INTO THE FAKE 5 STAR REVIEWS JUST TO GET THE OVERALL RAYING UP. MORE LIES
18 de janeiro de 2024
Opinião espontânea
Resposta da Greenbelt Group Ltd
Dear Jonathan,
Thank you for taking the time to leave a review.
We note that you had been in touch with the customer care team a few years ago and a full, in depth response was provided at the time addressing all of your concerns.
Our bills are itemised and each resident receives a copy of the written statement of services attached to their annual bill, which details the amenities Greenbelt cover on site and the specification we ask our operatives to work to.
If you have any further queries please do not hesitate to contact our customer care team.
Kind Regards,
Amy
Greenbelt
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