Have used GreenJinn for years with no issues. But communication has gone downhill. Submitted an Amazon receipt for nice wines on 23rd June, sent receipts via email as requested. Claim rejected... Ver mais
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Leia as opiniões dos outros
Ive had one receipt rejected, even though Tesco.com only provide Invoices, i messaged GreenJinn 3 times, however no reply. Today tried to claim 2 coupons from the delivery i received today, howev... Ver mais
A empresa respondeu
Great offers and lots of new products to try free.Very friendly customer service who will resolve any queries or questions you may have.
I have used the app for years and benefited from positive experience, great offers, receipt accepted immediately and fast payout. nervous though the last week or so as things have gone really wrong... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
GreenJinn is a free cashback app that helps you save money on your everyday groceries. We offer personalised cashback offers on a wide range of products from your favourite supermarkets — all you need to do is shop, snap your receipt, and get money back directly to your account. GreenJinn gives you real savings on real products, with no hidden tricks.
Informações de contacto
London, Reino Unido
- www.greenjinn.com
2,8
Aceitável
238 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Cashback accepted but GreenJinn won’t respond
I have been using GreenJinn for cashback offers, but my experience with customer support has been extremely disappointing.
I currently have £10.60 marked as “Accepted” and approved, yet I am unable to claim the money. I have submitted multiple support tickets and even emailed the founders directly, but I have received no response whatsoever.
The cashback itself isn’t the issue—the complete lack of customer service is. When a company holds customers’ money and ignores repeated attempts to contact them, it seriously damages trust.
If GreenJinn can resolve this issue and improve their communication, I would be happy to update this review. Until then, I cannot recommend the service based on my experience.
15 de julho de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further.
We’d appreciate it if you could send us an email with “Trustpilot Review” as the subject line so our team can locate your case and investigate the issue with your cashback.
Once we have your details, we’ll be happy to review your account and assist you further.
Thank you, and we look forward to hearing from you.
what a total waste of time! don't bother
what a total waste of time! I was so excited by the app. i travelled to the biggest supermarkets in the county where they claimed their products were but (not even once) did i find the product. the amount of time I have wasted speaking to supermarket staff, travelling to different stores. don't bother
27 de julho de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Michael,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience, and we completely understand how frustrating it must have been to visit multiple stores without finding the products you were looking for.
While our brand partners provide us with store availability information, some products may not be stocked in every location or may have sold out. Before making a trip, you can tap on the coupon in the app to view the store map, which shows the locations where the product is expected to be available.
We'd love the opportunity to look into this further and see how we can help. Please email us at support@greenjinn.com and include "Trustpilot Review" in the subject line.
We appreciate your feedback and hope we'll have the chance to improve your experience.
Useless, not worth the effort anymore
They routinely remove offers randomly after you've already bought them.
They then take weeks to respond to queries, then ignore your responses.
22 de julho de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
We're sorry if some offers disappeared earlier than expected.
Some offers are available for a limited time or have a maximum number of redemptions. Once that limit is reached, the offer may no longer appear in the app.
If you purchased the item while the offer was still valid, we're happy to help. Simply email your valid receipt to support@greenjinn.com, and we'll review it. If eligible, we can add the coupon back to your account so you can submit your claim.
We appreciate your understanding, and we're always happy to help if you have any questions.
Have used GreenJinn for years with no…
Have used GreenJinn for years with no issues.
But communication has gone downhill. Submitted an Amazon receipt for nice wines on 23rd June, sent receipts via email as requested. Claim rejected and sent support emails on 27th June who replied 2nd July to say reply to email with receipts and we will apply. And shock no further response or communication despite chaser emails.
It’s not acceptable to wait over 4 weeks to cashback and to fail to respond for 18 days. It will definitely put me off using going forward.
Update; the day after the review the issue got resolved.
23 de junho de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Daniella,
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
We believe your receipts have now been processed. However, if this isn't the case, please send us an email with the subject line "Trustpilot Review", and we'll look into your case as a priority to ensure it is reviewed and resolved as quickly as possible.
We appreciate your patience and the support you've shown by using GreenJinn over the years, and we're sorry for the delay and lack of communication you experienced. We look forward to resolving this for you.
Problems with recognition of eligeble receipt
Problems with recognition of eligeble receipt
I am trying to get my receipt for boundless chips (smoked bacon + chipotle & lime being accepted, yet it keeps reopening the receipt and asking me for resubmission. It has been copycat situation like from my previews review. You keep asking me for resubmitting and I am running in circles. This time on receipt was from 9th of July. I am sure I bought a right products and submitted the correct receipt. Yet things didn't work again. Maybe you have some issues with recognition of those products? My account: krzysztof.krynicki @ yahoo.co.uk.
9 de julho de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Krzysztof,
Thank you for taking the time to share your feedback, and we're sorry for the frustration you've experienced.
After reviewing your claim, we found that it wasn't accepted because the receipt was missing some of the information required under our Terms of Service. To process a claim, the receipt must clearly show details such as the receipt ID, store code, and the purchased items that match the coupon. In this case, the store code was not visible, which prevented our system from processing the receipt automatically.
We've now manually reviewed and processed your claim for you.
If you need any further assistance or have any questions, please don't hesitate to contact our support team by email. We'll be happy to help.
Very slow cashback process!!
I wish I could rate 5 stars, but the time frame for receiving cash back seems to be so long each time.
I am on day 6 of working days now, 10 days overall, and still no sign.
Other platforms are super quick!
There's not even an indication of the processing day so you can work it out.
I am being put off putting in cashback requests due to this.
If this issue was sorted, green jinn are above the rest.
4 de julho de 2026
Opinião espontânea
Resposta da GreenJinn
Hi, thank you for taking the time to share your feedback. We're sorry to hear about the delay and understand how frustrating it can be when you're waiting for your cashback.
We're currently processing payments for claims submitted last week, so there may be a slight delay. Rest assured that once your payment has been processed, it should appear in your account within 3–5 working days.
We truly appreciate your patience and your honest feedback. We're always looking for ways to improve our payment process and provide a better experience. Thank you for continuing to support GreenJinn.
Great although some disappearing products
I've used GreenJinn for many years and overall the range of products and customer service are excellent. However a repeat issue is creeping in - disappearing offers after purchase. I understand the business model and that the number of items may be limited by the product producer. It's occurred a few times recently - I check the app when I'm in the supermarket, buy the product or products then when I go to submit my receipt (sometimes just a few minutes later as happened today) the items disappear before my eyes. It's made me nervous about buying items, I may not have done so without the cashback incentive to try a product. Please resolve this and restore my confidence in GreenJinn.
7 de julho de 2026
Opinião espontânea
Resposta da GreenJinn
Hi, Rachel
Thank you for your thoughtful feedback and for being a long-time GreenJinn user. We completely understand your concern, especially when you've purchased an item expecting cashback and the offer disappears before you have a chance to submit your receipt.
Offers may occasionally disappear earlier than expected due to factors such as budget limits, a limited number of available redemptions, or other promotional constraints.
That said, if you saw the offer in the app, it had not expired, and you purchased the qualifying item within the offer's validity period, there's no need to worry. Simply contact our support team with your valid receipt, and we'll be happy to review your purchase. If it is within the validity period, we'll be happy to send the coupon to your account so you can submit your claim.
We appreciate your feedback, as it helps us improve the experience for all our users. Thank you for your continued support, and we hope this reassures you when trying new offers in the future.
Great app! Don’t miss out!
Great app & if anything goes won’t (barely ever does), they’re quick to respond and rectify. Love it!
30 de junho de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Hayden,
Thank you so much for your kind words! We're delighted to hear you're enjoying the app. It's great to know that whenever you've needed help, our team has been able to resolve things quickly for you. We really appreciate your support and hope you continue to enjoy using GreenJinn.
Cheers!
Great customer service from Allyssa who…
Great customer service from Allyssa who resolved my query quickly.
11 de junho de 2026
Opinião espontânea
Resposta da GreenJinn
Thank you for your kind words! We're really glad to hear that Allyssa was able to resolve your query quickly. We’ll be sure to pass your feedback on to her.
Slow or non-existent responses
Despite sending an email four times in May with the title ‘TRUSTPILOT’ in the subject line, GreenJinn has still not responded to me or paid my £5.50 claim for Living Things, which I sent in April. Disappointing.
23 de abril de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
Thank you for your review, and I’m sorry for the frustration caused.
We have now managed to locate your email through the items and amount mentioned in your message. However, the subject line of the emails we received was unfortunately not TRUSTPILOT, which made it difficult for us to identify and locate your enquiry initially. We apologize for the delay.
After checking your account and emails, I understand that you missed the offer and were therefore unable to submit a claim for Living Things.
Please reply to our email with a photo of your receipt, or follow the advice provided by our support team, so we can send back the coupons to your account and allow you to submit the claim for Living Things successfully.
I hope this helps clear up any confusion, and we appreciate your patience while we work to resolve this for you.
Nervous customer
I have used the app for years and benefited from positive experience, great offers, receipt accepted immediately and fast payout. nervous though the last week or so as things have gone really wrong ie inactivity for ages and pop ups saying the offer was no longer valid even though receipts and offer was live when submitted. What is going on?
Sorted now-almost,
Not sure what was wrong or if it will happen again, but for now all good!
18 de maio de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
Thank you for your continued support and for using the app over the years. We really appreciate it. We’re sorry to hear that you recently experienced some issues with inactivity and offers appearing as no longer valid, and we completely understand how frustrating that must have been.
Sometimes offers may end or reach their limit sooner than expected. However, if you purchased the item within the offer’s validity period, please feel free to email our support team. We’ll be happy to review this for you and, where possible, return the coupon to your account so you can resubmit your claim.
We’re glad to hear things are working better again now, and we truly appreciate your patience and understanding.
Poor service
On 23 April I wrote a review on here with a complaint. I also emailed GreenJinn. On 28 April the company responded telling me to forward the email again with ‘Trustpilot’ in the heading for a faster response. That has achieved nothing.
It’s almost a month since my original post and email and no response from GreenJinn - very disappointing.
22 de abril de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
We sincerely apologize for the frustration and disappointment caused by this experience.
We have carefully checked our system, and I can confirm that all tickets received with “Trustpilot” in the subject line have already been attended to, with no remaining unresolved tickets at this time. Unfortunately, this suggests that we did not receive your email successfully.
Could you please send us another email and make sure to include “Trustpilot” only in the subject line (rather than the heading/body of the email)? Once received, we’ll be more than happy to review and assist with your concern as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you.
Great app to save money on!
GreenJinn is a great app to save money. There are varied cashbacks from different retailers for all sorts of everyday item. Someone somewhere should be able to save money on everyday item. I have been GreenJinn member for a few years and enjoy going through the list of items to save on. Most of the time the app is intelligent enough to pay the money against the item . But sometimes the app doesn't go smooth that's when Customer service comes into play. Recently I had such an issue and I emailed GreenJinn. Aubrey from CS responded with an apology for the delay and sorted the issue. Now if all was left to AI I don't think the issue would have been ever resolved so we do need humans Well done GreenJinn for resolving my issue that AI couldn't.
30 de março de 2026
Opinião espontânea
Resposta da GreenJinn
Thank you for your kind review and for being a loyal GreenJinn member! We’re so pleased to hear you enjoy the app and the savings it offers. We’re also glad Aubrey was able to help resolve your issue. Your support and feedback mean a lot to us!
No refunds if purchasing online
**Update: greenjinn did contact me via email and I had to email them my receipt. They said my claim has been validated, however, on the app it says rejected. So I still haven't got a refund. I did email them back to tell them but days later in still waiting to hear back and waiting for my refund.**
No refunds if purchasing online groceries (despite what it says on the app). I contacted green jinn 7 days ago in regards to difficulty uploading an online receipt. Still have t heard back.
Green jinn claims to accept screenshots, however, there is no way of uploading them. All the app does is open camera to take a photo, which is useless in this situation. I took a photo of my computer screen to try resolve the issue myself, but it wasn't accepted. I tried the greenjinn website to see if I could upload on there instead. No luck. Why claim to accept items purchased online and screenshots, when your app clearly doesn't.
3 de maio de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Becca,
Thank you for your feedback, and we’re very sorry for the frustration and inconvenience this experience has caused.
We understand how confusing this situation must have been, especially when trying to submit an online receipt. To help resolve this, your receipt submission was reopened so you could upload the official Tesco delivery receipt required for validation. At the moment, we have not yet received the official receipt, which is why your claim has not been processed yet.
We have also contacted you by email so you can forward the official Tesco receipt directly to us.
As soon as we receive the required receipt, we’ll be happy to review and process your claim as quickly as possible.
I'm facing the same problem as the…
I'm facing the same problem as the previous reviewer. All receipts are being rejected. The problem started on March 19th. The receipt is rejected because the image is unclear. If you have a problem, please fix it. If you want to cheat and cause us more losses, please shut down your app. Enough with the fraud!
10 de maio de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Edward,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We would like to reassure you that we aim to keep the validation process fair and consistent for all users. As stated in our Terms of Service, we strongly recommend submitting a clear and readable photo of the receipt to ensure it can be successfully validated.
If a receipt is marked as unclear, this does not automatically mean it has been permanently rejected. In most cases, the receipt is reopened to allow you to submit a clearer image, and a notification should be sent to inform you of this. This process is in place to ensure fairness and consistency for everyone using the app.
We understand how frustrating this situation can be, and we would really appreciate the opportunity to assist you further. Please email us with “Trustpilot” in the subject line so we can investigate your case directly and work to resolve it as quickly as possible.
Where’s the customer service?
Very disappointed with customer service- or rather the lack of it. Had a perfectly valid receipt that has been rejected 6 times and absolutely no response after sending them numerous emails in an effort to resolve the issue. I’m usually keen to check Greenjinn and enjoy trying some of the products it offers but now I’m wondering if I’ll have similar problems and be out of pocket.
Update - I emailed 4 days ago as requested but no response yet from GreenJinn.
8 de maio de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must have been.
Please be assured that we always aim to validate claims where the receipt submitted meets the offer requirements, and we work hard to ensure the process is fair and consistent for all users.
If you believe your receipt is valid, we’d like the opportunity to review your case again. Please send us an email with “Trustpilot” in the subject line, and our Support Team will take a closer look at your claim and assist you further.
We appreciate your feedback and thank you for continuing to use GreenJinn.
Bad customer service
Been using this a while. Had a receipt declined for no reason, think it’s cause picture not clear, no response from customer service via app or their Facebook. Now another receipt has been sat pending for 2 days. Looks like it may be best to avoid this app now.
The response below is not helpful as now the email response from GreenJinn won’t allow me the response and returns failed delivery as not possible to respond to email - the receipt was taken on my phone and uploaded via my GreenJinn app it would just take a human to review and see it’s fine
27 de abril de 2026
Opinião espontânea
Resposta da GreenJinn
Hi there, thanks for your feedback. We’re sorry to hear about your experience.
It looks like your receipt may not have been validated because it appears to have been captured the in-store receipt from another device. This can sometimes cause issues during verification.
We’d be more than happy to look into this further and help process your claim. Please send us a clear photo of the actual receipt, and our team will review it as soon as possible.
We also apologize for the delay in response via the app and Facebook. Thank you for your patience, and we hope to resolve this for you quickly.
keeps claiming that they have not received my email even though i sent them with over 30 emails to the correct email address!!!
Hi Green jinn, this is third negative review from me as this is the only way i can receive an actual reply from you . you replied my last review and requested me to reend you with a email as you claimed that you did not receive it. i then send numerous emails and i even filled in an online form via your website...again, no reply at all! below is some update since my last review.
Update-- greenjinn claimed that they have not received my emails . I emailed to your support@ address at least five times , I just sent two separate emails to this address today . I have also resent my emails to your info@ and hello@ email address. Pls do reply as otherwise I have to keep submitting negative reviews here as this is the only place I received a reply from you .
Hi team
Good morning. I have put down a negative review in trust pilot at the beginning of April and I got told by your team that I need to send an email to you in order to get the issue sorted.
please i have sent an email to you today with email title ' Trust pilot', can you make sure you check the email and get back to me ? I opened my Greenjinn account in Feb, 2026 . Since then, I used this account for a few times and had accumulated some credit. However, my app logged me out in March for some reason and when I logged back in, my credit disappeared ! I only have one account with you so there is no way that i used different log in details.
I have sent you with a few emails since March asking you to solve this problem and all my emails were ignored. i have no other ways to talk to you other than making reviews via trustpilot in order to get a reply from you .
Thank you
23 de abril de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
Thank you for your review.
We’ve now been able to locate your emails and can confirm that we received two messages from you this month, although we did not find any correspondence in the previous months.
For faster identification and assistance, we had previously advised using “Trust Pilot” in the subject line. While this was not included, we appreciate that you shared the details in your review, which allowed us to locate your case. Our team has since responded to your email.
We have identified two accounts associated with your details. Could you please confirm which one is correct by replying to our latest email? This will allow us to assist you further and resolve the matter as quickly as possible.
Thank you!
No response to emails
Unfortunately I am having the same problem that other people are. I cannot seem to get a reply from them regarding my issue, I emailed on 04/04/26 and have tried both support@ greenjinn.com and hello@ greenjinn.com several times over the past 2 weeks but have had zero response.
My C&C order receipt has been rejected incorrectly but the AI system keeps just saying it's not a valid receipt, I have uploaded screen shots of my receipt from the Tesco app, the email receipt i got sent and the paper receipt I was given when collecting my order. In the past this has never been a problem but the system won't accept it now and says to contact support.
It's frustrating to come on here and see prompt replies yet no responses to several emails.
EDIT 24/04/26.
I have now received a reply regarding this issue, i understand the issue with the receipt but i tried to contact greenjinn via 2 different email addresses (one from their website & one from the app) i also reached out via facebook and instagram. Only when i left a negative review here did i get any response. It shouldn’t be like that, i sent 10 different emails over the space of 2 weeks and got no reply at all.
Greenjinn is a good app and i will continue to use it, but obviously from these reviews, they need to work on their customer service.
4 de abril de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
Thank you for bringing this to our attention, and we’re sorry to hear about your experience.
Upon reviewing your case, it appears that your claim was rejected because we were unable to validate the receipt provided, as it did not meet the requirements for an official receipt in our system. We understand how frustrating this can be, especially as you’ve made multiple attempts to upload different versions.
Our support team has responded to your email with further details. If you could please reply directly to that message, we’ll be happy to take another look and assist you further in resolving this.
Thank you for your patience, and we look forward to helping you get this sorted.
Difficult when you have a problem - support is very slow
Most of the time it works fine. The products are not always the best, but when you encounter a problem, support is not forthcoming. It was only after posting to this forum did I receive assstance which was very helpful.
29 de março de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Mike,
Thank you for your feedback, and we’re sorry to hear about your experience.
We’ve reviewed your account and can confirm that your claims submitted on April 9 were successfully processed, with cashback paid on April 13 (within our standard 3 working day processing time). There are no funds currently trapped in your account, and all valid cashback has already been paid out.
It appears there may have been some confusion, as you have two accounts, and the claims were submitted under one of them. This can make it seem like a claim is missing when viewed from the other account. I suggest using one GreenJinn account to avoid this from happening again.
We’ve sent you an email with full details to help clarify everything, and we hope this resolves the confusion.
If you still have any questions, please feel free to reach out. We’re happy to help.
Kind regards,
The GreenJinn team
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