The company has not responded for almost a month to claim issues and app degradation. A search of chatgpt suggests the company is in difficulty and may wind up. Though Greenjinns lack of soc... Ver mais
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My receipt got rejected and the reason that Green Jinn gave was that this receipt has been used before? This is incorrect as it had not. I tried to contact Green Jinn multiple times but got no reply b... Ver mais
Great offers and lots of new products to try free.Very friendly customer service who will resolve any queries or questions you may have.
A empresa respondeu
Have used GreenJinn for years with no issues. But communication has gone downhill. Submitted an Amazon receipt for nice wines on 23rd June, sent receipts via email as requested. Claim rejected... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GreenJinn is a free cashback app that helps you save money on your everyday groceries. We offer personalised cashback offers on a wide range of products from your favourite supermarkets — all you need to do is shop, snap your receipt, and get money back directly to your account. GreenJinn gives you real savings on real products, with no hidden tricks.
Informações de contacto
London, Reino Unido
- www.greenjinn.com
2,8
Aceitável
240 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No response to emails
Unfortunately I am having the same problem that other people are. I cannot seem to get a reply from them regarding my issue, I emailed on 04/04/26 and have tried both support@ greenjinn.com and hello@ greenjinn.com several times over the past 2 weeks but have had zero response.
My C&C order receipt has been rejected incorrectly but the AI system keeps just saying it's not a valid receipt, I have uploaded screen shots of my receipt from the Tesco app, the email receipt i got sent and the paper receipt I was given when collecting my order. In the past this has never been a problem but the system won't accept it now and says to contact support.
It's frustrating to come on here and see prompt replies yet no responses to several emails.
EDIT 24/04/26.
I have now received a reply regarding this issue, i understand the issue with the receipt but i tried to contact greenjinn via 2 different email addresses (one from their website & one from the app) i also reached out via facebook and instagram. Only when i left a negative review here did i get any response. It shouldn’t be like that, i sent 10 different emails over the space of 2 weeks and got no reply at all.
Greenjinn is a good app and i will continue to use it, but obviously from these reviews, they need to work on their customer service.
4 de abril de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
Thank you for bringing this to our attention, and we’re sorry to hear about your experience.
Upon reviewing your case, it appears that your claim was rejected because we were unable to validate the receipt provided, as it did not meet the requirements for an official receipt in our system. We understand how frustrating this can be, especially as you’ve made multiple attempts to upload different versions.
Our support team has responded to your email with further details. If you could please reply directly to that message, we’ll be happy to take another look and assist you further in resolving this.
Thank you for your patience, and we look forward to helping you get this sorted.
Difficult when you have a problem - support is very slow
Most of the time it works fine. The products are not always the best, but when you encounter a problem, support is not forthcoming. It was only after posting to this forum did I receive assstance which was very helpful.
29 de março de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Mike,
Thank you for your feedback, and we’re sorry to hear about your experience.
We’ve reviewed your account and can confirm that your claims submitted on April 9 were successfully processed, with cashback paid on April 13 (within our standard 3 working day processing time). There are no funds currently trapped in your account, and all valid cashback has already been paid out.
It appears there may have been some confusion, as you have two accounts, and the claims were submitted under one of them. This can make it seem like a claim is missing when viewed from the other account. I suggest using one GreenJinn account to avoid this from happening again.
We’ve sent you an email with full details to help clarify everything, and we hope this resolves the confusion.
If you still have any questions, please feel free to reach out. We’re happy to help.
Kind regards,
The GreenJinn team
Be warned: greenjinn are a hassle for online supermarket receipts
When it works normally, it's ok. When their system has the tiniest issue, they're quick to reject & seemingly a human hasn't even bothered to look at all the photos they're rejecting. They're very slow to reply to queries too. Thier app is pathetic in that you can't upload PDF files. That's how online shopping for Waitrose, Ocado, Morrisons (maybe other send their online 'receipts.' You have to faff trying to take a photo of a laptop screen. Not very clear, so they reject it for being fuzzy. When taking several photo sto clearly show text, they reject it for not showing the whole receipt. I've been trying to submit a Waitrose PDF receipt, I've added numerous photos showing it in full, close up, the title "Receipt for order number: XXX" & keep getting rejected. FGS, make sure your app accepts whatever type of 'receipt' online supermarkets do & make your app accept PDF for clarity (like Shopmium), or second best PNG like Checkoutsmart.
Update later: they’re helpful when they do eventually reply (surprisingly on Good Friday!,) so I'll change the very low starring, because they're reputable, I do understand what they say it's just the app really can be so infuriating, & originally wrote this so miffed after uploading dozens of photos of emails and even printed the receipt out to photo (& still told it 'wasn't an official receipt.')
30 de março de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Jamie,
Thanks for sharing such detailed feedback. We’re really sorry to hear about your experience and understand how frustrating this must have been.
We also want to reassure you that when submissions don’t go through as expected, it’s not simply rejected without consideration. Our system may initially decline a submission if something isn’t clearly visible, but this is in place to ensure fairness for all users and to verify that receipts are valid and meet the required criteria.
We completely understand how challenging it can be to submit online receipts, especially from retailers like Waitrose, Ocado, and Morrisons. At the moment, our app requires image uploads rather than PDFs, which is why we ask for clear, well-lit photos that show the full receipt and all key details. This helps us confirm the legitimacy of each claim and avoid any inconsistencies.
We’re sorry if this process has felt frustrating, particularly when trying to capture multiple images or ensure clarity. We also acknowledge your feedback regarding response times and file compatibility. This is something we’re actively working to improve.
Thank you again for taking the time to share your experience.
Regards,
Monique from the GreenJinn Team
saved over…
Amazing, got every penny back. I have saved over £150 with Green Ginn excellent customer service when the odd things not worked out I would give them 10 stars if I could
29 de março de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Ruth,
Thank you for the fantastic feedback! We’re thrilled you saved over £150 and had a great experience with our customer service. Your support means a lot to us!
Cheers,
The GreenJinn Team
Very helpful Customer support.
My receipt was not accepted so I wrote to Customer Service who resolved my issue. They were friendly, helpful and explained the glitch in the system.
10 de março de 2026
Opinião espontânea
Resposta da GreenJinn
Hi,
Thank you for sharing your experience! We’re glad our Customer Service team was able to resolve the issue and provide clear assistance. We appreciate your patience and understanding regarding the system glitch, and we’re always here if you need any further help.
Cheers,
The GreenJinn Team
Refused my ocado recipient because its…
Refused my ocado recipient because its not a shop receipt. Lol ocado not a physical shop. Ive asked and no reply. Robbed me of about £5 wasted my time smd effort
6 de março de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Jay,
Thanks for your review, and sorry for the frustration caused.
For Ocado purchases, the receipt will be sent to your email once the order has been delivered. This is the receipt we need in order to validate the claim. If this wasn’t the one uploaded, you’re welcome to re-upload it in the app or forward it to support@greenjinn.com so our team can check it for you.
If you’ve already sent it and your claim still hasn’t been processed, please email us with “Trustpilot Review” in the subject line and our support team will take a look and help resolve it as soon as they can.
False accusations
On 6 March I uploaded receipt for XoXo Tropical. I received a message telling me to upload it again, which I did.
I was very cross today to receive a libellous message from the company stating I had submitted an 'illegal receipt'.
Firstly:
How is the receipt illegal? It was the original receipt for the correct product.
Secondly, on what grounds is the company basing its false accusations?
I am very disappointed. It always takes a very long time for GreenJinn to respond to queries because it has been busy, answering other queries. Makes you wonder how many people give up!
9 de março de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Elle,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
The receipt you submitted on 6 March was initially reopened to allow you to upload the original in-store receipt image. However, we have not yet received the updated image, which is why the system automatically rejected the submission. The first image was flagged because it appeared to be a photo of an in-store receipt taken from another device or screen, rather than a direct photo of the physical receipt. In these situations, we reopen the submission to give users the opportunity to provide the correct image.
As part of our review process, we also carry out a number of standard checks to ensure offers are used fairly across the platform. This may include reviewing activity where multiple accounts appear to be connected or where receipt images are repeatedly captured from another device. When this occurs, submissions may be flagged for additional review.
We understand that the wording of the notification may have caused concern, and we apologise if it came across that way. Our support team is currently reviewing your case and will contact you directly to help resolve the matter.
Thank you for your patience while we look into this.
Poor customer services
Poor customer services. I am a long-standing customer of this company and have always been impressed with them however recently I submitted a receipt where the till roll ink was running out so was not very clear. The claim was rejected but despite numerous contact of email to customer services nobody has responded to my query.
7 de fevereiro de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Liz,
Thanks for taking the time to leave a review, and we’re really sorry for the frustration caused, especially as a long-standing customer.
Your receipt was initially rejected because the till roll print wasn’t clear enough for us to validate automatically. That said, there’s no need to worry as our support team has since manually reviewed and validated your claim.
Please try refreshing your app and checking the status of your claim, which should now be updated.
We appreciate your patience while the team works through a high volume of queries, and we’re always grateful for feedback. If everything now looks resolved, we’d be happy if you’d consider updating your review.
Poor customer service
Poor customer service. I've had 2 receipts rejected. Over £30 of cashback rejected and when I've tried to contact customer support I have had no email back for weeks!
26 de janeiro de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Elkhannah,
We’re really sorry to hear about your experience. That’s definitely not the level of service we aim to provide. Receipt rejections can happen for a few reasons, but we understand how frustrating this must be, especially if you’ve been waiting for a response. Thank you for bringing this to our attention. Our support team will be in touch to resolve this.
Regards,
The GreenJinn Team
I submitted a valid in date,right items…
I submitted a valid in date,right items bought ect receipt for an online shopping at Tesco back in December 2025. Receipt wasn’t accepted which seems to be a usual occurrence with ANY online receipt submitted to Green Jinn. Usually I contacted them and they eventually reply apologies and credit the cashback. However even after sending five emails and all my receipts again and again I have been totally ignored. Every time I get a “two working days “promise for a reply but still nothing. I would not have purchased those items if I had to pay full price as cheaper alternatives would have been available. Awful customer service. Hope this can be useful to others people who think of using Green Jinn.
In reply to the message I received from Green Jinn on Trustpilot,I have submitted aFULL receipt upteen times! Usually they complain as they don’t like online receipt and want paper ones so this time we specifically requested a paper receipt from Tesco which,as it’s not a normal till in store receipt,it comes on bigger sheets which we sent to Green Jinn from beginning to end.
8 de janeiro de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Patrizia,
Thank you for taking the time to share your feedback. We’ve reviewed the receipt in question and found that the submissions provided were partial or cut-off images, which made it difficult for our team to validate the claim. To process cashback, we need a full, clear copy of the receipt showing all required details.
Our team did advise submitting a complete receipt to avoid rejection, and this requirement is also outlined in our Terms & Conditions, which are agreed to before using the app. That said, we understand the frustration this situation caused, and as a goodwill gesture, we have accepted your claim.
We hope this helps clarify the situation and is useful for other users when submitting receipts in the future. Thank you for your understanding.
Regards,
The GreenJinn Team
Poor customer service
3 separate offer for 3 separate flavours of herbal tea. I bought them all that day only to find they had amended the offer to only 1 whilst I was in store. I queried via the contact form and got no reply after 10 days so sent an email. Got a reply that did not make any sense, suggesting I claim again as per the new offer - there was no new offer! The person who answered my query clearly had not read the details of my query so I set it out yet again and am still awaiting a reply.
2 de janeiro de 2026
Opinião espontânea
Resposta da GreenJinn
Hi Shirley,
Thank you for your feedback, and we’re really sorry for the frustration caused by this experience. We understand how disappointing it is when an offer changes unexpectedly and when follow-up queries aren’t handled clearly.
We apologise that your messages weren’t properly addressed. We have already replied to your email regarding your concern, and we believe the coupons in question have now been processed. If this isn’t the case, please let us know and we’ll be happy to review it further.
Regards,
The GreenJinn Team
Thank you for your patience.
Very slow at accepting receipt and…
Very slow at accepting receipt and recently have to keep emailing them and ask them look at my account and accept them,going stop using them now
16 de dezembro de 2025
Opinião espontânea
Resposta da GreenJinn
Thank you for your feedback. We’re sorry to hear about the delay in accepting your receipts and understand how frustrating this can be. Please send us an email with “Trustpilot” in the subject line so we can review your account and resolve this as quickly as possible.
Hard to get a reply
I’ve been using this app for many years now. It usually has some good offers, but what’s happened to their customer service? It’s taking weeks to get any response. This is becoming quite frustrating. My daughter emailed them 25 days ago and there’s still no response to two messages. May be GreenJinn need to hire some extra staff?
10 de novembro de 2025
Opinião espontânea
Resposta da GreenJinn
Hi Julie,
Thanks for your feedback, and we’re sorry for the delays. We’ve sent you a request for more details so we can assist you accordingly.
Please also send us an email with “Trustpilot” in the subject line so we can respond to your case as soon as we can.
Thanks for your patience.
Regards,
The GreenJinn Team
Really Great cashback money saving…
Really Great cashback money saving site.
I have tried a few products I wouldn't have normally tried & got the cashback in my account within a few days.
No minimum amount for payouts also which is great.
25 de novembro de 2025
Opinião espontânea
Resposta da GreenJinn
Hi Serena
Thanks so much! Glad you’re discovering new products and getting your cashback quickly. The no-minimum payout is a favourite of ours too!
Regards,
The GreenJinn Team
Friendly customer service
Total newbie on the site and made a mistake when adding the receipts for the items. Customer service responded back to me in a very friendly way, resolving the situation and giving me the details that will help me not make the same mistake in the future.
24 de novembro de 2025
Opinião espontânea
Resposta da GreenJinn
Hi Rebecca,
Thank you for your review! We’re glad our team could help clear things up. We’re always here to support you, and we appreciate you giving us a try!
Regards,
The GreenJinn Team
Lovely customer service and team
Lovely customer service and team. Always enjoy trying new products, and coming back to classic faves, such as Hu Chocolate!
22 de novembro de 2025
Opinião espontânea
Resposta da GreenJinn
Hi,
Thank you for the kind words! We’re so glad you’re enjoying both new finds and your classic favorites like Hu Chocolate. Please never hesitate to reach out to us whenever you need help.
Regards,
The GreenJinn Team
Greenjinn!
I love the app, you get freebies or 50% off, it's been very helpful on my wallet.
17 de novembro de 2025
Opinião espontânea
Resposta da GreenJinn
Thanks so much for the love! We’re glad the app’s deals are helping your wallet. Enjoy the savings
A truly wonderful app!
I've been a regular user of GreenJinn for 5 years or so now, and the cashback offers they have features have varied greatly, offering great bargains and in most cases even full cashback to try new and exciting brands available across all major supermarkets, there's bound to be one locally!
Payment has always been quick and reliable, and whenever I've had an issue in regards to claiming money back, their customer service team have always been on the ball to assist.
I cannot recommend GreenJinn enough. For me it is head and shoulders about similar apps for its regularly (sometimes even daily) updated offerings and reliability
4 de novembro de 2025
Opinião espontânea
Resposta da GreenJinn
Hi Jake
Thanks so much for your wonderful feedback! We’re thrilled to hear you’ve been enjoying GreenJinn for so many years and appreciate your kind words about our offers, payments, and customer support. It means a lot to know we stand out for you. Thank you for recommending us!
Cheers,
GreenJinn Team
Still waiting 2 weeks for cashback - disappointed
I have used Greenjinn for a number of years with only ever a couple of small issues resolved quickly with the customer services team.
This time, I submitted receipts on 22nd Oct, sent an email to support on 28th Oct, and despite the 2wd turnaround, I still have no response a week later.
22 de outubro de 2025
Opinião espontânea
Resposta da GreenJinn
Hi Bahv,
Thanks for your feedback, and we're really sorry for the inconvenience. As you may know, we are experiencing a high volume of activity and it's taking a bit longer to process receipts. Rest assured everything will be sorted promptly.
We’ve sent you a request to collect a few details so we can look into this further and assist you directly. Your experience matters to us, and we’d love the chance to help make it right.
Best regards,
The GreenJinn Team
I love using GreenJinn
I love using GreenJinn. The app is super easy to use and is full of brilliant offers. It has introduced me to lots of new products which are now part of my weekly shop. And their customer service team are superb. Top marks all round!
31 de outubro de 2025
Opinião espontânea
Resposta da GreenJinn
Hi Hazel,
Thanks so much for your lovely review! We’re delighted you’re enjoying the app, discovering new products, and are happy with our customer service!
Cheers,
The GreenJinn Team
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