Greenman Bushcraft Opiniões 

4117
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

These guys went above and beyond to get something delivered to me as there was a problem with me living in the Channel Islands. They went out of their way to help me and when I ordered something tha... Ver mais

Classificada 5 em 5 estrelas

Great service, intuitive and informative website. Placed order and rapid delivery even up here on an island on the West Coast of Scotland. Kelly Kettle Base Camp kitand fire lighter is just perfect. N... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered several camping stove items, which were actually cheaper than ordering them direct from manufacturer, and was also offered discount postage... all came through quickly, well packaged, new.... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I should be giving GreenMan Bushcraft an excellent review because they have competitive prices, fast delivery and 9 times out of 10 good quality products. However most of the products on the w... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. Centro de jardinagem
  3. Loja de equipamento para caça
  4. Loja de artigos para desportos ao ar livre
  5. Scouting
  6. Loja de ferramentas

Escrito pela empresa

Greenman Bushcraft has grown to be one of the largest and most well-respected suppliers of outdoor and specialist bushcraft equipment on the internet today. We only sell what we have on our own shelves, in our own UK warehouses, where we ship out thousands of orders to our loyal customers each year.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(4117)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

These guys went above and beyond to get…

These guys went above and beyond to get something delivered to me as there was a problem with me living in the Channel Islands.
They went out of their way to help me and when I ordered something that would not have worked for what I needed, they contacted me to let me know and sorted the invoice out.
I can’t fault them.

12 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling customer service

I’m a forest school leader, Nursery Teacher and member of SMT within a Primary School in South Wales.

I purchased a boonie shelter with them back in October. Our cambium trainer (level 4 forest school leader) erected the parachute for me using the correct ropes and knots. He is well trained in erecting shelters and does so on a weekly (sometimes daily) basis.

The tarp then ripped at the seam and I am unable to use it. You can clearly see that from the way it has teared in the photos attached to this review.

I tried endlessly to contact someone within the company through phone calls and emails without any luck. I can see by the previous review that others have experienced the same problem.

It is now March and I have not received a refund/ a new shelter. I have provided them with extra photos of the shelter, the area in which it was erected and also an email from our Cambrium trainer to confirm the story.

At the time of the incident, I had not yet taken out the warranty on the item but I believe this is clearly a case of a faulty item! They have requested that I send the parachute into them with no promise of a refund (even with multiple photos being sent) and won’t cover the cost of the shipping that I will now have to pay for in order to send it.

If you’d like good customer service please don’t use this company!

9 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very good company that I have used and…

Very good company that I have used and trusted since 2009! My latest order didn't quite go to plan (carrier issues) - but they resolved the issues as quickly as possible, albeit a little slower than usual due to some internet issues that they are apparently suffering from at the moment (often the same for me too!).

12 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling communication and customer…

Appalling communication and customer service.
I contacted Greenman Bushcraft 7 weeks ago to request to return a large tarp (the day the delivery arrived) as it wasn't suitable for our purposes. I received no reply for 3 weeks despite phonecalls (not once answered) emails and messages. I eventually was given a return address and despite proof of delivery I am yet to receive a refund. I have been promised "next week" on three occasions but am told they are having problems with internet, phones, warehouse, etc. Whilst I'm sympathetic to their struggles, I am left chasing and worrying if I'm ever going to receive a refund for an expensive item. Apparently the tarp now needs to be sent to another warehouse for checking, but no explanation given and it feels very much like I'm being fobbed off. Very disappointed, I was previously a regular customer but won't be shopping with them again.

29 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Never received items left message…

Never received items left message nobody got back to me said it was closed all over Christmas still waiting

7 de janeiro de 2022
logótipo da Greenman Bushcraft

Resposta da Greenman Bushcraft

Hello Spencer,

We're sorry to hear that your items didn't arrive.

You placed the order on 29th October 2021, and the first time that you have contacted us is over the holiday's when we were closed - although we don't have a messaging service, so it is possible that you have called a different number. We were unaware of the situation, and have not been given the opportunity to resolve the issue for you.

Please contact us via email to confirm your address and we will be happy to look into the matter.

Kind regards,
Sales Team.

Classificada 5 em 5 estrelas

Great Customer service and follow up

Great Customer service and follow up. I ordered a surprise box and definitely got more item value for the money, the qualityof the items is also fantastic. I will be back for more of the outdoor equipment on my list.

Thanks

27 de dezembro de 2021
Classificada 1 em 5 estrelas

I have been awaiting on my order for…

I have been awaiting on my order for over 10 days. This is a Christmas present. I went on to the website to contact green man bush craft, however, it’s shut early for Christmas. This is very poor customer service and I would not buy from this company again. So disappointing. Still awaiting my purchase.

20 de dezembro de 2021
logótipo da Greenman Bushcraft

Resposta da Greenman Bushcraft

Dear Mary,

We're sorry to see that you felt the need to review us whilst we're closed. At the time you placed the order it was not possible to complete the order without acknowledging our closing times - we can see that this was presented to you and you clicked the check-box and proceeded to the checkout.

Your order was dispatched within the timeframe stated on the website, and I can that the goods were delivered.

We apologise that the delivery was slow. Unfortunately, Royal Mail are very slow at the moment, which is why we refrained from sending orders out as late as usual.

Kind regards,
Sales Team

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