greylines.com.au Opiniões 

Money taken for purchase but no product delivered and no response to my enquiries

Please do yourself a favour and read the reviews before ordering. 0/10 stars. I placed an order for a hoodie and cap on 10th August. Website says for items are preorder and will ship within a week. Totally fine. So I waited, and after a month of hearing nothing or even receiving a notice my order had shipped, I reached out to the company and asked for an update. No response. I have had to file a chargeback with the bank. Probability is this is not a legit company.

If I could I would rate this company a zero I would. I got sent two ugly hats instead of my order of card games. The customer service team act all nice like they will sort out the issues but then ignore you and leave you on read, despite me messaging them multiple times to follow up the issues. I finally thought I was getting somewhere when Aus post created a label for my correct order, which was now almost two months ago. So now I’m left with two ugly hats and no fun card games

I wish i had also read reviews before ordering.
I purchased 2 caps on June 23rd, payment taken immediately, here we are September 10th and still no goods delivered.
Have emailed many times, no response. Have contacted via Insta, they have told me twice they will issue a refund, hasn’t happened.
Also blamed their new logistics company fir the problem
I now have to go through my bank for a refund which will see my card cancelled to do so. Super annoying.
FULL SCAM company!!!!

Would give less than 1 if possible. Scam company and thieves. Have to file a police report as they have stolen my money. DO NOT ORDER FROM THEM!

Would rate 0 stars if an option. Like other reviews I have waited two months for my order. Been told multiple times it’s coming only never to arrive. They refuse to provide a refund, absolute scam business.

Ordered end of April, followed up end of May and they had told me it was packed that day (?). Five weeks later I was still yet to receive anything so emailed them again, told they would “re-pack and send again” implying it has already been sent once?
I was skeptical but let it go a little longer. At 15 weeks after placing the order however I just wanted a refund, so emailed Sarah back AGAIN requesting this to no reply.

So after another 2 weeks, I have reported them to ACCC and Shopify, and received a refund via Afterpay (thank goodness I used it for this purchase!).

DO NOT PURCHASE FROM THIS COMPANY. Super scammy stuff.

I made an order on the 12th may for two hats $85 which I thought was expensive but I was purchasing for two gifts. It has almost been 4 months and Sarah said she would post a replacement and hasn't and I clearly missed giving them to my friends on their birthdays.

None existent customer support. Just a scam business. I've attempted 3 avenues of contact. I've had to lodge a claim with my bank.

I placed an order for a hoodie 2 weeks before my daughter's birthday. Got an email 1 week later saying it was on its way. Checked tracking from AusPost and it said it hasn't left the premises. It never left their premises. Sent multiple emails but no response. Sent a message on Instagram which finally got answered. Told me it had been sent but tracking said otherwise. Told me they would send another with some extra bits in it to try to compensate for missing my daughter's birthday. Finally 6 weeks later got the hoodie but there was nothing else in the bag. I don't care about the other things they said they put in there and didn't but why say that and then not do it. Steer clear of this terrible place

I recieved my order, but it took 2 months for "EXPRESS" and it wasnt until my partner kept harrassing them via email they said they would refund him. No refund but magically my jumper showed up.

100% just drop shipped and not Australian at all.

I wouldnt buy off them again, but i did get my jumper after 2 months

More than two months later: no order, no refund, and no response

Unfortunately, I cannot recommend Grey Lines based on my experience.

I placed an order on 21 June and paid extra for express shipping. After more than three weeks with no delivery, I contacted Grey Lines on 14 July. I initially received a helpful response and was told on 15 July that a replacement would be sent via express shipping and should arrive by that Friday.

The replacement never arrived.

A replacement order and tracking number were eventually created, but the tracking has never shown any movement or location information. I followed up on 29 July, 10 August, and 12 August trying to find out what was happening.

On 17 August, almost two months after placing the original order, I emailed again and asked for the order to be cancelled and fully refunded, including the express shipping charge. I received no response or acknowledgement.

I subsequently sent another email giving Grey Lines two business days to respond and arrange the refund. That deadline has now also passed without any response.

It has now been more than two months since I placed and paid for my order. I have received neither the goods nor a refund, despite numerous attempts to resolve the issue directly.

Shipping problems happen, and I was initially very understanding about that. What has made this experience so disappointing is the lack of communication and the amount of effort required simply to try to get either the goods I paid for or my money back.

I am now having to escalate the matter through consumer protection and payment dispute channels.

I will update this review if Grey Lines resolves the matter.

***UPDATE: 30/08/2026: Now looks like they've blocked me on Instagram, as I am getting a red 'x' next to all my messages that I try to send now. I wasn't rude in any of them, but I was constantly asking for updates with no reply.

Wish I'd read these reviews before ordering, we all seem to have the same experience.

1) Comms are horrible, I sent email requests via their website and even Instagram. Eventually got a reply, but then never got a reply to my follow up question which I sent immediatly.

Wish I’d read these reviews before ordering, because it seems a lot of us have had exactly the same experience.

1) Communication is terrible.
I sent multiple enquiries through their website and even tried Instagram. I eventually received a response, but when I replied immediately with a follow-up question, I never heard back.

2) Shipping has been even worse.
I ordered a hoodie on 17/07/26. On 28/07/26, I was told it was “on its way”, but in reality, only the shipping label had been created. From there, nothing happened.

When I finally managed to get a response, the delays were blamed on Australia Post and their new shipping company.

I use Australia Post every day, and despite their shortcomings, when you see this many customers leaving reviews describing virtually the same experience with the same business, blaming the courier just doesn’t stack up.

At this point, the issue doesn’t appear to be Australia Post — it appears to be Grey Lines’ order fulfilment and communication with customers.

Really disappointing experience, particularly when they were quick enough to take the payment but seemingly unable to provide clear communication or actually get the order moving.

Made an order with these guys on the 1st July. A shipping label was created a few days later, but just sat at pending for ages. Have made numerous attempts to get an answer as to what was going on. I keep getting told my order will be resent. Nothing. So now I am attempting to get a refund. Have been told it will be processed. Still nothing. At a loss at what to do now. DO NOT buy from this company!!!!!

Wish I read the reviews before I ordered off this business. Placed an order on the 20th of July and have still not received my order. They attempted to blame a new logistics company which is absolutely false, as the company themselves have been so slack with communication and ensuring they action their promises. DO NOT ORDER FROM THEM. They actually suck

I placed my order on 10 June and, more than two months later, I still have neither my order nor my refund.

Throughout this time, I have contacted the company repeatedly via both email and Instagram. Each time I have been assured that the issue would be followed up and sorted, but unfortunately those assurances have not resulted in a resolution.

On 29 July, I was specifically told in writing that a full refund would be issued the following morning. It is now 17 August, and I am still waiting for that refund.

I have been extremely patient and have given the company numerous opportunities to resolve this directly. What is most disappointing is not simply that the original order never arrived, but the repeated promises that the situation would be fixed, followed by no action.

I should not have to continually chase a business for a refund that they have already agreed to provide.

Unfortunately, after more than two months of emails, messages and assurances, I cannot recommend this company based on my experience. I am now having to consider escalating the matter through Consumer Affairs Victoria simply to receive the money I was promised would be refunded weeks ago.

UPDATE!!!

STILL NOTHING!

I ordered a cap on the 18th June. I’m still waiting for it to arrive 2 months later (despite the website saying delivery in 2-3 weeks). No response from emails in regards to finding out where my order is. Tracking details were created 3 weeks after placing the order however it still shows that it hasn’t left the warehouse. I’m beginning to think I’ve been scammed.

Order something at the beginning of July 2026. Having contacted there customer service and being told they would get back to me asap. I'm still yet to hear back from them and I've asked for a full refund. The absolute worst customer service I've ever experienced. Not sure if I'll get my money back. Under no circumstances order from this site.
Update 16/08/26
Finally heard from someone on Instagram. Apparently my original order was shipped and lost by Aust post and they've been dealing with a new logistics company. They are apparently sending me my order again. If it ever arrives I'll update again

Order was placed on 21/4. Was marked as on the way by Grey Lines on the 4/5, however didn't actually ship until 13/5 according to the AusPost tracking.

When it arrived one of the shirts was the wrong size.

I first contacted them on the 19/5 via reply email as the order email said to do - no reply.

I then contacted them via instagram on the 27/5 and got a reply almost instantly that they would get it sorted out.

No further action until I then contacted again on the 1/6, with a reply on the 2/6 that a replacement was shipped out on the 1/6.

Nothing received, contacted again via instagram on 21/6 with a reply on 25/6 that they would check it out and get me a tracking number.

Radio silence again until 13/7 when I messaged again asking for an update and whether a credit card chargeback would be more appropriate.

Apparently they were going to head next door to the warehouse and get it sorted.

26/7 and still waiting...

UPDATE 16/9/26: Funnily enough, on the 26/7 I got an email apologising that my previous contacts slipped through the cracks as the proper process wasn't followed, and they would organise a replacement tee (or a refund) the next morning.

On the 3/7 I received the replacement tee - unfortunately the same size 8 (not 8K).
Sarah offered a refund, and I asked if there was another of their shirts avilable in the proper 8K, otherwise a refund was fine. No response.

Asked again on 31/8 if they can confirm if any other shirts were actually 8K not 8... no reply.

And again today 16/9...

It's a scam. Still waiting for my order to arrive. I thought I was doing everything safe - checking it's an Australian website and paying through the shop app. I ordered a cap back in late April. I've received one email from customer service saying that it was due to be packed the next day or two and this was back in early May. I followed again 4 days ago (now June) and I haven't heard back. Avoid and do not buy!