greylines.com.au Opiniões 

Unfortunately, I have no choice but to leave a negative review based on my experience.

To outline what occurred:

There was over a month’s wait for my order to even be actioned, and that only happened after I followed up—at which point it was processed the next day.

When the order finally arrived, it was missing two t-shirts.

On 7 April, I notified the business of the issue and made it clear I wasn’t concerned about the additional “bonus” tee that had been promised. After receiving no response for a week, I had to follow up again just to get an update.

On 13 April, I received a reply confirming that the missing item would be dispatched, along with the extra tee that had been mentioned.

By 29 April, the replacement finally arrived—however, it still did not include the additional tee that had been referenced.

Overall, there appears to be a clear need to review internal processes and procedures. It was also noticeable from the differing fonts in earlier correspondence that I likely wasn’t the only customer needing to prompt action on orders, which should have been an early red flag. Additionally, with what effectively became multiple shipments for a single order (despite me not even wanting the extra tee), the cost and inefficiency involved must be significant.

It’s disappointing, because I genuinely like the designs and would have been happy to purchase more and recommend the business to others. However, given this experience, I would be hesitant to do so—especially for an Australian business where expectations for service are higher.

Very disappointing.

Made an order last year in October of three hats.

Have made contact a number of times via different email channels. Had success with their customer service team they have supplied on their website. Multiple times was reassured they would sort my order. Then later on near the end of January was told, after further back and forth, that I would receive a refund in 3-5 business days. Contacted again via email plus insta but it is now Mid-Feb and I am still without products purchased or a refund. At a loss of how to remedy this situation.

Mainly want to inform others of the risk of being scammed and some form of record of offence.

Regrettably, after further internet research it appears Grey Lines Australia is not held in good regard as a company/supplier and its legitimacy, if any, should very seriously be questioned among consumers.

Update: 19/02/26. After posting a review here and also at ProductReview.com.au I was contacted by Grey Lines and properly refunded 2 days later. Which was great. Long process but good ending. Cheers.