Timely reminders and reasonable pricing for a good policy product. I've not yet had to file a claim for anything, touch wood, so cannot comment on the efficacy of the insurers with which I'm paired.... Ver mais
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Leia as opiniões dos outros
Got a quote via a comparison site. Contacted Grove and Dean as vehicle not registered. Customer service staff very helpful. Ran through the details once vehicle registered and the quote actually came... Ver mais
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The structure of the online system to get a quote was very straight forward. The price was excellent The online service was first class. Although I've not spoken to any human directly, looking... Ver mais
A empresa respondeu
Excellent price. I didn't need the European breakdown cover as it was provided by my Nationwide Flex plus account. It was easy to remove it. It would have been nice if I could have removed the UK brea... Ver mais
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Informações sobre a empresa
Sobre Grove & Dean
Escrito pela empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Informações de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good experience
Your man Joseph was excellent and explained all to me in fine detail. On top of that, he provided me with a policy that met all of the requirements at what I considered to be a favourable price. However, a friend of mine only pays a fraction of the price with SAGA, £280 a year for the very same car on a low-mileage classic car policy that I will change to next year.
8 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so glad to hear that our colleague provided you with such excellent service and clearly explained everything. We appreciate your positive feedback regarding the policy and price we offered. We understand your friend found a different policy, and we respect your decision to explore other options next year.
Kind Regards,
Emily
Grove & Dean
Great service all round.
8 de setembro de 2026
Resposta da Grove & Dean
Hi,
We are so pleased to hear that you received great service from us. Thank you for your wonderful 5-star review!
Kind Regards,
Emily
Grove & Dean
Comprehensive insurance …
Comprehensive insurance at a competitive price. However, takes too long to get through on the phone, hence 4 stars, although Customer services very helpful once you do get through.
28 de agosto de 2026
Resposta da Grove & Dean
Hi,
We appreciate your feedback regarding our comprehensive insurance and competitive pricing. We understand your frustration with the phone wait times, and we are actively working to improve our service accessibility so that reaching our helpful customer service team is a quicker process for everyone.
Kind Regards,
Emily
Grove & Dean
Perfect for all the motoring needs
Perfect for all the motoring needs, breakdown happens fast recovery, never had any issues they can't resolve.perfect staff and service.
4 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so pleased to hear that our service has been perfect for all your motoring needs and that we've always been able to resolve any issues quickly. It's wonderful to know you appreciate our staff and service.
Kind Regards,
Emily
Grove & Dean
First class service.
4 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for sharing your 5-star review with us, we are delighted to hear you’re satisfied with our services.
Kind Regards,
Emily
Grove & Dean
Good service
7 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
We're so pleased to hear that you found the application process simple and our pricing reasonable. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Very helpful and efficient staff
5 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for your wonderful review! We're so happy to hear that you found our team helpful and efficient. We truly appreciate your kind words.
Kind Regards,
Emily
Grove & Dean
Very straight forward and helpful to my…
Very straight forward and helpful to my issues.
6 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so pleased to hear that we were able to provide clear and helpful assistance with your concerns. Thank you for taking the time to share your positive feedback!
Kind Regards,
Emily
Grove & Dean
Great service and competitive price on…
Great service and competitive price on a multi bike policy.
28 de agosto de 2026
Resposta da Grove & Dean
Hi,
We're so pleased to hear you received great service and found our multi-bike policy competitively priced. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
We're so happy to hear that you found our team helpful. We appreciate your kind words and positive feedback!
Kind Regards,
Emily
Grove & Dean
Fantastic renewal price
Fantastic renewal price. Less than £250 pounds including one years breakdown cover. Amazing.
5 de setembro de 2026
Resposta da Grove & Dean
Hi,
We are so pleased to hear you found our renewal price and breakdown cover to be excellent value. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Always use this company very helpful .
31 de agosto de 2026
Resposta da Grove & Dean
Hi,
We're so happy to hear that you consistently find our company helpful. We truly appreciate your continued support!
Kind Regards,
Emily
Grove & Dean
V/good servjce
4 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
quick and trouble free transaction with…
quick and trouble free transaction with good communication
29 de agosto de 2026
Resposta da Grove & Dean
Hi,
We're so glad to hear your transaction was quick and smooth, with great communication! We appreciate your feedback.
Kind Regards,
Emily
Grove & Dean
First class service
4 de setembro de 2026
Resposta da Grove & Dean
Hello,
Thank you for your positive feedback. We’re pleased to know everything went smoothly and appreciate you choosing us.
Kind regards
Fazal
Grove and Dean
Everything was easy and straightforward…
Everything was easy and straightforward to access all details. The renewal quote was within my parameters and so I renewed straight away.
4 de setembro de 2026
Resposta da Grove & Dean
Hello
We're delighted to hear that you found the process so easy and clear, and that your renewal quote met your expectations. Thank you for choosing to renew with us!
Kind regards
Fazal
Grove and Dean
Been with Grove & Dean for quite…
Been with Grove & Dean for quite sometime. They always seem to get a great, reasonable deal without to much fuss, highly recommended
14 de julho de 2026
Resposta da Grove & Dean
Hello
We are so happy to hear about your positive experience and continued satisfaction with us. We truly appreciate your kind words and recommendation!
Kind regards
Fazal
Grove and Dean
Vehicle change
For my vehicle change, online and Chat system not great, but I got there eventually, then lost it all as the system failed, very frustrating, 1/10. Infinitely better service when I spoke to Lynda Mavir on the phone, who spoke English well, was easy to understand, polite, considerate, helpful and a pleasure to deal with, 10/10. Shocked to learn that to cancel annual policy in fourth month there would be no refund at all. As a long standing customer with Grove and Dean maybe I should have been more familiar with the conditions.
8 de setembro de 2026
Opinião espontânea
Resposta da Grove & Dean
Hi,
We appreciate you sharing your detailed feedback. We are concerned to hear about the difficulties you experienced with our online and chat systems, and we acknowledge how frustrating it must have been to lose your progress. We are, however, very pleased to learn that our colleague provided excellent service over the phone. We also understand your surprise regarding the cancellation policy and the lack of a refund. We are reviewing our processes to improve the clarity of our policy communications and the functionality of our digital platforms.
Kind Regards,
Emily
Grove & Dean
In a nutshell simple
In a nutshell, simple uncomplicated, renewal car insurance.
The app is a good tool to track status,
The only thing I dislike is that there is no phone number and I dislike chatting with AI. It is horrible, please do provide a phone number.
3 de setembro de 2026
Resposta da Grove & Dean
Hi,
We appreciate you taking the time to share your feedback regarding your car insurance renewal experience and our app. We understand your preference for direct phone communication over AI chat, and for your records our number is 01708 925059.
Kind Regards,
Emily
Grove & Dean
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