Timely reminders and reasonable pricing for a good policy product. I've not yet had to file a claim for anything, touch wood, so cannot comment on the efficacy of the insurers with which I'm paired.... Ver mais
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Leia as opiniões dos outros
Got a quote via a comparison site. Contacted Grove and Dean as vehicle not registered. Customer service staff very helpful. Ran through the details once vehicle registered and the quote actually came... Ver mais
A empresa respondeu
The structure of the online system to get a quote was very straight forward. The price was excellent The online service was first class. Although I've not spoken to any human directly, looking... Ver mais
A empresa respondeu
Excellent price. I didn't need the European breakdown cover as it was provided by my Nationwide Flex plus account. It was easy to remove it. It would have been nice if I could have removed the UK brea... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Grove & Dean
Escrito pela empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Informações de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Grove & Dean
Hi,
We appreciate your feedback. We understand the importance of direct communication and are always working to improve our support options.
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
We're so glad to hear that you found your experience with us to be easy! We appreciate your kind words.
Kind Regards,
Emily
Grove & Dean
Very helpful when there was an issue
Very helpful when there was an issue
Staff were understanding and resolved the issue over the phone
10 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're delighted to hear that our team was helpful and understanding when resolving your issue over the phone. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Very straightforward to renew my policy
8 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so glad to hear that renewing your policy was a straightforward process for you. We appreciate your positive feedback!
Kind Regards,
Emily
Grove & Dean
Price staff but still have not received…
Price staff but still have not received my insurance documents
11 de setembro de 2026
Resposta da Grove & Dean
Hi,
We appreciate your feedback and understand your frustration regarding the delayed insurance documents. The documents have since been re sent to your online customer account and email address.
Should you need any further assistance please contact us via our website and we will be happy to assist.
Kind regards,
Molly
Grove & Dean
quick efficient kind
10 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Renewal price reduced again
I have been with Grove and Dean for the past three years and each year my policy fee has reduced.
Quite refreshing to find a company that will go out of their way to help lower the cost of running a vehicle.
10 de setembro de 2026
Resposta da Grove & Dean
Hi,
It's wonderful to hear that your policy fees have reduced over the past three years. We're delighted to know that you find our efforts to help lower the cost of running your vehicle refreshing. Thank you for your kind words!
Kind Regards,
Emily
Grove & Dean
Liked the use of an app and the…
Liked the use of an app and the purchase of insurance was quick and straightforward. Reading through the t&cs this insurance company offers much more than standard at a very reasonable price.
11 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're delighted to hear you found our app useful and the insurance purchase process quick and straightforward. It's wonderful to know you appreciate the comprehensive coverage we offer at a reasonable price.
Kind Regards,
Emily
Grove & Dean
The right insurance at a competitive…
The right insurance at a competitive price
7 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so pleased to hear you found the right insurance at a competitive price. Thank you for sharing your positive feedback!
Kind Regards,
Emily
Grove & Dean
My insurance was up for renewal
My insurance was up for renewal, I was shopping around and found that Grove and Dean had better cover at half the price of the previous year.
On making contact I was informed that I had agreed with an on going insurance and it was too late because it had already been renewed at a £50 increase without my knowledge
Three days later I received the renewal confirmation via email and at the same time they took the money out of my bank.
So it hadn’t already been renewed and they could have changed it to the deal I had found on line.
I won’t be using you again and I will be seeking advice,
Price
Service
Staff all 3 let me down
26 de agosto de 2026
Opinião espontânea
Resposta da Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear of your frustration and appreciate the opportunity to respond.
Our records show that your policy renewed automatically in line with the terms of the policy and the renewal communications issued. As advised in your renewal notice, the renewal premium was due to be collected 7 days before the renewal date, and the payment was taken in accordance with this schedule.
The premium reduced compared to the previous year's policy and the policy renewed at exactly the price detailed in the renewal documentation provided before renewal.
We understand that this experience has left you disappointed, particularly as you had found an alternative quote and were exploring other options. We appreciate how frustrating this situation can feel, and we are sorry that your expectations were not met.
If you would like us to review your concerns further or discuss the renewal process in more detail, please contact us directly and a member of our team will be happy to assist.
Kind regards,
Molly
Grove & Dean
Resposta da Grove & Dean
Hi,
Thank you for your 5-star review of us, we are pleased you are happy with the services we provide.
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
Thank you for taking the time to leave us a 5-star positive review, we are happy to know you are pleased with the services.
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
We're delighted to hear that you found our service to be quick and easy. Thank you for sharing your positive experience!
Kind Regards,
Emily
Grove & Dean
A very Helpful and Courteous chat representative - Emily
I have just contacted Grove and Dean with a query on my Motorbike Insurance and I must say how impressed I was by the helpfulness of your telephone chat representative EMILY, She was courteous and helpful and resolved my issue immediately. Many Thanks
15 de setembro de 2026
Opinião espontânea
Resposta da Grove & Dean
Hi,
We are so pleased to hear that Emily provided such excellent and efficient service. It's wonderful to know your query was resolved immediately. Thank you for sharing your positive experience!
Kind Regards,
Emma
Grove & Dean
Resposta da Grove & Dean
Hi,
We're so glad to hear you appreciated our service and pricing. We truly value your positive feedback!
Kind Regards,
Emily
Grove & Dean
New car
Very polite and professional and a lot of extras thrown in which normally would cost more I was pleasantly surprised with brilliant price
8 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so pleased to hear you found our team polite and professional, and that you were pleasantly surprised by the brilliant price and the extras included. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Very good experience
Your man Joseph was excellent and explained all to me in fine detail. On top of that, he provided me with a policy that met all of the requirements at what I considered to be a favourable price. However, a friend of mine only pays a fraction of the price with SAGA, £280 a year for the very same car on a low-mileage classic car policy that I will change to next year.
8 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so glad to hear that our colleague provided you with such excellent service and clearly explained everything. We appreciate your positive feedback regarding the policy and price we offered. We understand your friend found a different policy, and we respect your decision to explore other options next year.
Kind Regards,
Emily
Grove & Dean
Great service all round.
8 de setembro de 2026
Resposta da Grove & Dean
Hi,
We are so pleased to hear that you received great service from us. Thank you for your wonderful 5-star review!
Kind Regards,
Emily
Grove & Dean
Comprehensive insurance …
Comprehensive insurance at a competitive price. However, takes too long to get through on the phone, hence 4 stars, although Customer services very helpful once you do get through.
28 de agosto de 2026
Resposta da Grove & Dean
Hi,
We appreciate your feedback regarding our comprehensive insurance and competitive pricing. We understand your frustration with the phone wait times, and we are actively working to improve our service accessibility so that reaching our helpful customer service team is a quicker process for everyone.
Kind Regards,
Emily
Grove & Dean
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