GWE Southern LTD Opiniões 

New boiler and zone valve was fitted in April/May this year. Initial service was good. All arrangements fine and engineer turned up on time on planned day. Only issue was website advertised free carbon manoxide detector and first year service with every new boiler. On completion of work i e-mailed to advise that carbon manoxide detector hadn't been fitted. I was advised that this was no longer an offer and had been removed from the website. They did offer to send a carbon manoxide detector in the post but the service was the more important part of the offer and nothing was offered in respect of this so i declined the offer to send the carbon manoxide detector.

Now only 7 months on the zone valve is stuck between mid and water which means water is always heated and then the radiators seem to come on after as the bias is towards the water. This means i can't have just the heating or the water on.

I contacted GWE not expecting an issue but was advised that as the engineer that covered this area had left the company they were unable to help. I would expect that anything going wrong after such a short period of time would be rectified.

I raised the point again re the detector and the service as it is still showing as part of the new boiler offer - Mary advised me on this occasion that the engineer had forgotten to leave the detector not as previously advised that it was no longer an offer - i am now assuming that the cover is only available for local customers as Mary-Jane will not respond to my e-mails.

Really disappointed after a good initial impression

Due to a faulty and old Biasi combi boiler, I was looking for a new boiler (on finance) from a company which would represent value and provide a quality service. I did see numerous businesses online posing as "local" however after a few phone calls I realised they seemed to be national chains with little association with the area. I found GWE Southern, and completed a quote online, and then got an email back. I then had a visit from Scott - who analysed the property, confirmed the quote, and organised a date within the week for a new boiler to be installed. So far so good.

On the installation day, Ryan turned up on time, and did a cracking job with putting the Worcester boiler in, as well as talking me through the controls, and explaining what he was doing - I was so impressed with the quality of job, cleanliness and tidying up after himself - always ensuring he walked through the house with shoe protectors, showing ID on entry etc - just the little things.

Then, another person came out the following week as a courtesy but also to do a heating flush with a new magnetic filter that they installed. Matt was awesome, and did what he needed to do within a morning, again, explaining what was done at every stage etc.

Communication was spot on with this company, and the quality of work was equally excellent. If you're thinking of getting a new boiler then I have only got good words to say about GWE, and the fact they're only a 20 minute drive away is also a bonus. Top marks from me.

Very impressed with punctual and very efficient speedy installation of our new boiler, Alan and Matt completed their task leaving no mess and we would definitely recommend your company to friends and family in the future

Having had a site inspection back in October 2018, I have only just booked for a replacement boiler!
Fabulous customer service (Thanks Mary😀). All very uncomplicated, and Mary did her best to accommodate the dates that I wanted. My previous quote was easily recovered and the original price was agreed without any adjustment for the time difference. Can't be bad for a price that was quoted nearly a year ago! Now looking forward to a nice new boiler and a warm winter!!!

Brilliant service as always !
Very polite staff , friendly and efficient , couldn’t ask for more.

Had a boiler service.Martyn was very friendly and efficient- excellent service would highly recommend.

GWE fitted a new boiler. The quote was lower than that of a larger company who quoted for the same job. All the GWE employees were helpful, polite, knowledgable and were very nice people. The job was done quickly and efficiently and our house left clean and tidy. I would heartily recommend GWE.

Excellent service! We bought a Worcester boiler from GWE. Alan and Jamie spent the day installing our boiler. They were incredibly professional and very tidy. and The work that was done was precise and very neat. We were impressed by the service provide and the work done. We highly recommend them! Great job guys!

Engineers and team are very professional and the quality of work is always good.
Team clean up after themselves too.

Only down side is they do take a while to communciate and get back to you from the office, had to chase numerious times for dates/times for work to be done. Could be timing of holidays/absences though and they are very busy.

Amazing service and a good end to end solution provider. There were many issues found while setting up a new shower pump and all issues were fixed.

Very responsive service. Friendly engineer would recommend

Quick, polite and a pleasure to deal with

I've known Scott and Katy years and can honestly say they're both genuine trustworthy people who would always do right by friends strangers and customers alike.

GWE were great! Talking to the office on the phone was a pleasure. All questions were answered so I felt at ease straight away. On the installation day the guys were polite, quick and efficient. They explained everything to me once the boiler had been installed and tidied up after themselves. I cannot fault this service. The whole experience was great from start to finish. I am so glad i used GWE and will definitely use their services again.

Excellent service, knowedgable engineers and good value service

New Boiler installation.

Got a quote from GWE which happened quickly, and then only 3 days to book in to have the new boiler fitted. Installers were happy to talk to me and explain problems / what they were doing. Everyone was very professional.

Efficient, quick to respond and friendly

Very impressed. Started with a quote for a new boiler & worst case scenario price which was still competitive. After acceptance, agreed date of installation which was pretty quick (within a week) & then the wait for a quiet boiler!!! Lads came & installed in the day, very professional & clean & tidy. Next day was the bits & pieces day i.e. flushing & explaining how things work. Altogether I will happily promote this company to anyone who asks as they provided excellent work & also we’re friendly and seemed to enjoy what they were doing. You can’t beat that!

We had a problem with a couple of control valves on two radiators with a very small leak from both valves.
I rang GWE on a Monday and agreed with them that an engineer would come on the Wednesday.
The engineer came as arranged and after looking at what work was required to resolve the leak, I was given a cost for the work.
About an hour later the job had been finished, the two sites had been left clean and in working order and that was it!
Leak cured - Job done - Invoice as per quote - one very happy customer!
Yes - I have used their services a couple of times before and would happily recommend them.

Had a leaking toilet - engineer was able to come that day and it was fixed easily and quickly. Quote for repair was given before work undertaken. Polite and efficient. GWE have previously installed out two bathrooms and a new boiler more recently and now we are in process of taking out a GWE Care plan with them as they are Half the price of what we pay British Gas for the same cover. I like the engineers and like the fact that they are a local company and seem to be able to get to you quicker than British Gas can for non emergency issues. I wish I had switched earlier!