I got a tshirt with a cool octopus design "Men's Dark Octopus Japanese Art Print T-Shirt". For $43 AUD including delivery I expected something of much better quality, the material is quite thin and fe... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered two shirts because the designs looked cool on the site. The overall quality of the product is poor. The quality of the print is bad and faded. The fabric is thin and shabby. It's a shame becau... Ver mais
A empresa respondeu
I was quite excited to order a kraken vest as it looked really cool, but wish I hadn’t bothered; it took 5 weeks from the point of order to arrive, which is ridiculously long and when it did it was... Ver mais
A empresa respondeu
This purchase was decent. Price matched the quality fairly but not extraordinary. Shipping dragged on for about 2 weeks, which felt lengthy. Design was unique and eye-catching, though. Packaging did i... Ver mais
Informações sobre a empresa
Escrito pela empresa
We focus on classic styles and are committed to manufacturing high-quality products.
Informações de contacto
1,9
Mau
67 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Big scam !
Big scam ! I ordered a cap that never arrived, delivery says that the package is lost , I sent a message to halarye to be refund but they won't for sure !! Fully disappointed!!! Don't order !!!!
12 de agosto de 2024
Opinião espontânea
Resposta da Halarye
Hello,
It is verified that the support team kindles requested you to contact the post office to receive the parcel in case of further delays. But we haven't heard back from you since then. Additionally, there was no request for refund in your email.
Now the parcel has been returned to carrier's depot and disposed of. So we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards
The clothing I received was nothing…
The clothing I received was nothing like the photo in the ad. I received two items which were prints on polyester what the **? bro! Ripping people off and false advertising. I hope this business fails as it seems to deserve.
Bad products from what I seen not what they advertise. They fool you with images of different clothing and send you budget product.
They sent me rubbish and that's where their clothes went into the garbage! This is theft because many have said they didn't the items they thought they were getting. Halarye I hope that I hope that all the you've stolen from people get taken from your children mouths then you might realise what it feels off to be ripped off! Theives!
9 de agosto de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards
Ordered from here
Ordered from here. Items look nothing like the picture. The designs look blury and faded. Fit is not as on the website
29 de julho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
I placed an order after seeing a ad on…
I placed an order after seeing a ad on Instagram. The items I received were different styles than the ones pictured in the ad. They took weeks to let me know how to return the items. In the end I lost $34 on shipping costs.
29 de julho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize that the item and the return process fell short of your expectations. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Again we apologize for the inconvenience. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
complaint@halarye.com
Great product and service
After I chose the wrong size they were very helpful. I was offered a discount on my order or the option to return it. I returned my items and they exchanged them for a smaller size with no hassle. Happy with the service and products I recieved.
23 de julho de 2024
Opinião espontânea
Absolute Scam
Absolute Scam
I have had to start an enquiry between the UK Parliamentary Commitee, US Representatives and the Chinese Manufacturers.
I have been refused both a refund and a delivery now. So I will be contacting my bank today to reverse the charges. It has now been two months and they keep refusing to deal with the logistics issues. Seems like they paid Yodel off to pretend to attempt a delivery and then since they've simply refused to send ne anything.
They won't be a company for much longer. The're details have also veen given to Perogi & Scammer Payback.
1 de junho de 2024
Opinião espontânea
Resposta da Halarye
Dear customer,
We are very sorry to learn that you were dissatisfied with our service. We understand your disappointment and frustration and express our deepest apologies for the inconvenience you have experienced as a result.
We clarify that we have delivered the goods. As for the reason why you haven't received the package, we still don't know. We need some time and cooperation with different sides (including you) to investigate clearly. However, this process has led you to misunderstand that we paid Yodel to fabricate, we are saddened by this but also want to clarify that we did not do such a thing.
We are committed to investigating and solving your problem. To speed up the process, could you please provide the order number or any relevant details? This will help us quickly locate your order and investigate logistics and refund status. Please be assured that your issue has been recorded and will receive our priority treatment.
If you prefer, we can also communicate further via email to discuss your question in more detail.
Again, we are very sorry for your experience. We look forward to hearing from you and looking forward to the opportunity to address your concerns.
With regards,
complaint@halarye.com
Hit and Miss with a side of scam
I order two items from Halarye. A 4XL shirt and 5XL Hoodie.
Despite going a size up the 4XL shirt sat so tightly it might as well of been spandex across my chest and stomach. Awful to wear. The imagine on the shirt that drew my attention to it (Samurai Salamander) felt cheap and plastic
The Hoodie on the other hand was okay. The imagine was incorporated into the shirt and was comfortable. The fabric was light and while it wasn't the nicest to the touch it was decent for the price paid. Still could have found better I feel
This would have been a two-star review due to the hoodie. However the email that was sent to track my order was infected with phishing malware. Due to this I would not trust this website.
24 de julho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
complaint@halarye.com
Terrible experience
What a saga this has been, I should have gone with my gut and not ordered.
I ordered 4 t shirts from this website for my partners 40th birthday present. He liked the designs, and although weary about the website, I went ahead and ordered.
The t shirts arrived just before his birthday and when I opened the package, I was extremely disappointed. The prints were very poor quality, with artifacts visually present where the company had enlarged. In addition one of the t shirts looked nothing like the picture, I thought it had been misprinted.
I did gift the t shirts, but explained to my other half I was not happy with the quality and he agreed.
I then tried to contact the company to attempt to get a refund. They offered me 30% discount to be refunded, or slightly more in store credit. I have no use for these t shirts, so after spending £60, I wanted a full refund.
They have sent me the details for a return and I now have to pay approx half the order price to send these t shirts back and get a refund. THIS FEELS LIKE A SCAM. To me, the product is faulty, so surely it should be up to the company to organise the return.
Do not order from this website.
23 de julho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize for any inconvenience. We would like to clarify that we are not a scam and if you are not satisfied with support team's solution, you are always allowed to escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
complaint@halarye.com
Resposta da Halarye
Dear Kris,
Please accept my sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the parcel of your order had been shipped on 7/15.
Tracking #: YT2419721236077548
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
complaint@halarye.com
Countless copyright violations
Please be cautious when dealing with Halarye.com. Despite presenting itself as a legitimate online store, this company engages in deceptive practices. They have copied several of my illustrations without proper licensing or permission and are illegally offering them for sale. It appears that Halarye.com intentionally violates copyright laws, making it advisable to refrain from making any purchases from their website.
15 de julho de 2024
Opinião espontânea
Resposta da Halarye
Dear Silvio Berger,
First of all, we thank you for taking the time to tell us about your complaints. We value your comments and apologize for the unpleasant experience you may have had using our services.
We understand your concerns about the use of certain product images on our website and sincerely apologize for this. Please be assured that we are always committed to complying with all relevant copyright laws and regulations. In response to your concerns, we have immediately launched an investigation and will take the necessary steps to ensure that all content complies with copyright regulations.
In order to solve this problem more effectively, we kindly request you to coorperate with us in the following way:
1. Send an email to complaint@halarye.com
2. Give us your contact information in the Trustpilot background
We will be happy to provide you with the necessary support and solutions.
We value the trust and support of every customer and are committed to continuously improving our services to ensure that all customers have a satisfying and safe shopping experience.
Once again, we apologize for the inconvenience.
With regards,
Aunque tuve problemas con la talla de…
Aunque tuve problemas con la talla de una camisa, se preocupan en buscar una solución satisfactoria ya que las devoluciones corren a cargo del comprador...
13 de julho de 2024
Opinião espontânea
Poor quality
10 de julho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
Terrible product and customer service
I ordered three sweatshirts, the product was a chinese Temu quality knockoff. The print was blurry and low quality on top of a low quality fabric. Also all three of the shirts I got were misprinted. I ordered an otter shirt that was supposed to have two otters on the front, I got a shirt with two otters on the front, two more on the back, and an additional otter split in half on each sleeve. All the other shirts were similarly damaged such that the designs were anatomically incorrect. I reached out to support for a refund and after several emails of haggling they acted like they were being generous to give me 70% the value in store credit. Again, for a product which I demonstrated I had received in a misprinted/ damaged condition.
IMPORTANT EDIT:
You'll see Halarye's response to my review. To be clear, they did email me offering to expedite the refund that I was already supposed to receive. I don't even know if I've gotten that refund yet though. But they definitely did not refund me the price of the objects and the thirty-dollar return shipping like their response implies.
I doubt they'll improve their print or material quality either. It was shipped from China, Temu quality stuff. And all three were misprinted. A mistake would be one item. Same with the customer service, it wasn't just that their initial response to the circumstance was bad, it was a 7 email conversation that was me repeatedly telling them that their refund offers were nonsense only for them to marginally increase the amount of store credit they'd refund me.
10 de julho de 2024
Opinião espontânea
Resposta da Halarye
Dear Bryce Larsen,
Thank you for taking the time to share your shopping experience. We deeply regret that the product you received did not meet our expectations and sincerely apologize for any inconvenience this may have caused you.
We understand your frustration with the quality of your products and customer service, particularly with regard to print quality and materials, as well as the difficulties you have encountered in seeking a refund. We take your feedback very seriously and will take immediate steps to improve our products and services.
In order to solve your problem, we will provide the following solutions:
Full refund: We will provide you with a full refund, including all fees you have already paid.
Enhanced quality control: We will strengthen the quality inspection of our products to ensure that all products meet our high standards before shipping.
Additional compensation: As compensation for your inconvenience, we may offer you additional store credit to enable you to select other items on our platform.
Please write back to our customer Service team and we will process the refund and compensation as soon as possible. We are committed to doing everything we can to restore your trust in our brand.
I apologize again for your bad experience and look forward to the opportunity to serve you again.
With regards,
Worst quality ever!!!
4 de julho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize for that the item fell short of your expectations. . Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
Awful
If I could give 0 stars I would've done. This company is an absolute scam. I've bought my husband a shirt for his birthday. I wish I've read the reviews first. It was advertised as a linen but what I've received was a horrible, cheap, nylon looking shirt. When I complained they told me I have to send the shirt back on my expense and gave me a New York address. To do that would have cost me more than what I've paid for the shirt. Obviously that's what they rely on. PayPal didn't help either. I've reported the low lives everywhere possible. I hope their website will be taken down so they can't keep scamming people out of their hard earned money.
14 de junho de 2024
Opinião espontânea
Resposta da Halarye
Dear Sylv,
First of all, we are very sorry for your shopping experience in our store and deeply regret that the product you received did not meet your expectations. We understand your dissatisfaction and are very sorry for the inconvenience and disappointment this incident has caused you.
We sincerely apologize that our product did not meet your expectations. We have always been committed to providing high-quality products and services, but obviously we did not do so in this case. We are reviewing our product quality control process and taking measures to ensure that such incidents do not happen again.
We are deeply sorry about the situation you mentioned. We usually ask customers to return the goods for inspection, but we fully understand that this may cause additional burden to customers. Therefore, we are willing to make an exception and provide you with the following solutions:
We have used complaint@halarye.com to ask you if you'd like to take a refund of 23 GBP (100% of the item's price). Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Sincerely,
Emily, Halarye Team
Sizing not true to size
Sizing not true to size, asked to return happy to pay postage. Asked if I wanted to keep products and have partial refund er no they don't fit, or give a discount on next order, there will NOT be a next order
27 de junho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out. If the support team's solution didn't satisfied you, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Emily, Halarye Team
Nie wieder!
Sachen waren viel zu klein, der Druck auf den Sachen war teilweise verschoben bzw. doppelt auf dem Ärmel.
Die Qualität war in keinster weise wie erwartet. Beim versuch die Sachen zu Retournieren hätte ich komplett den Versand in die USA alleine bezahlen müssen (51€) kein entgegenkommen vom Verkäufer der es selber um vieles Günstiger im Container aus China verschifft. Das Gegenangebot war die Hälfte vom Warenpreis und ich solle die Sachen behalten. Jetzt sitze ich auf den Klamotten die eine schlechte Qualität haben und mir viel zu klein sind (obwohl ich meine Größe bestellt habe) fest und kann mit dem Zeug nichts anfangen. Ich werde da nie wieder was bestellen und kann allen nur davon abraten. Der Händler will sich nur ordentlich die Taschen selber voll hauen.
28 de junho de 2024
Opinião espontânea
Resposta da Halarye
Hallo.
Unser produkt erfüllt ihre erwartungen nicht, und wir bedauern dies. Wir verpflichten uns, qualitativ hochwertige produkte und dienstleistungen zu liefern. Das können wir natürlich nicht. Wir überprüfen jetzt unsere qualitätskontrollverfahren für produkte und ergreifen maßnahmen, um sicherzustellen, dass so etwas nie wieder vorkommt.
Was die rückverkäufe betrifft, so verlangen wir eine rückerstattung in vollem umfang und auf kosten des kunden. Es gibt jedoch fälle, in denen wir eine teilerstattung des erlöses anbieten, in denen das zurückgekehrte produkt entweder unmöglich Oder durchführbar ist.
Wenn die lösung für das team nicht zu ihrer zufriedenheit ist, können sie es auf unser kliententeam zurückführen. Wir haben für ihre bequemlichkeit eine e-mail an sie adressiert, die besagt, dass sie mich gehören. Bitte überprüfen sie ihr postfach. Wir wollen Von dir hören und das problem schnellstmöglich lösen.
Der scheiß ist vorbei.
Hey, emily. Ich bin Von harriets team
The reviews were right for the most…
The reviews were right for the most part(quality and kinda blurry design) but they still look great to me 8/10 I would order again
28 de junho de 2024
Opinião espontânea
Items not delivered
received an email today to say my items were delivered 4 days ago. They were not and there is no way to check the courier as on the tracker it just states the courier as "Other"
28 de junho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize for the inconvenience caused. Feel free to contact us if you need assistance.
During transportation, the tracking number has been changed to a Yodel one for last-mile delivery. You can verify its status by hitting the link below.
Tracking link: https://www.yodel.net.cn/tracking/JJD0002232212876382/S71GY
Tracking #: JD0002232212876382
Phone: 400-108-5656
If you did not receive the parcel, kindly check with your family member and neighborhood if they received it for you. You can call this number and provide your name and the tracking # to receive it.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Emily, Halarye Team
Probably 85% has a low quality print…
Probably 85% has a low quality print image. Bought like 12 t-shirts and 2 sweatpants. 9 of the t-shirts and 1 of the sweatpants have a very low quality print. I noticed that all of these low quality prints has the "graphical print" category. So if you want to buy something with a better quality search for "art print". Definitely not buying here again...
26 de junho de 2024
Opinião espontânea
Resposta da Halarye
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.
For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Emily, Halarye Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.