Halarye Opiniões 67

Resposta da Halarye

Actualizada a 25/06/2024

Hallå,

Vi ber uppriktigt om ursäkt för eventuella besvär detta kan orsaka. Vi försökte hitta ditt beställningsnummer genom ditt användarnamn här för att undersöka och lösa problemet, men misslyckades. Kan du därför ge oss dina beställningsuppgifter, såsom ordernummer och e-postadressen som användes för att göra köpet? Eller kan vi be dig att skicka ett e-postmeddelande till complaint@halarye.com? Detta hjälper oss att hitta din specifika beställning och vidta nödvändiga åtgärder för att lösa problemet.
Tack.

Emily, Halarye-teamet




*****Reply to the update*****

Vårt supportteam svarar inom en arbetsdag. Om det är helg kan svaret bli försenat. Om du inte får något svar efter 2 arbetsdagar eller om du inte gillar supportteamets lösning kan du alltid eskalera ärendet till vårt kundklagomålsteam på complaint@halarye.com för att lösa det.

Som sagt kan ditt användarnamn här inte hjälpa dig att hitta ditt beställnings-ID. Det betyder att det inte finns någon beställning under namnet "Sid Harper" på vår hemsida. Vänligen ge oss ditt beställnings-ID (ser ut som HR******) så att vi kan följa upp denna fråga.

Tack.

Resposta da Halarye

11/06/2024

Hello,

We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?

Or may we request you to email us via email at complaint@halarye.com?

This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks.

Emily, Halarye Team

Resposta da Halarye

11/06/2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.

For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best wishes,


Emily, Halarye Team

Resposta da Halarye

7/06/2024

Dear Gio,

First of all, we are deeply sorry for the security issues you have experienced while using our website. We appreciate you taking the time to reflect this to us and appreciate your interest in our business.

We take your concerns very seriously, especially regarding the security of the website. Please be assured that we are always committed to ensuring the security of our website to protect the personal information and transactions of our valued customers. sitive.

We understand your desire to purchase products and fully respect your concerns about personal safety. In order to make up for the inconvenience, we would like to offer you a special offer, hoping to bring you a better shopping experience in the future.

If you are willing to give us a chance, we guarantee that we will do our best to make you satisfied. Please feel free to contact us at complaint@halarye.com and we will be happy to provide you with further assistance.

Thank you again for your feedback, we look forward to resolving your concerns and welcome you back to our website.

Sincerely,


Emily, Halarye Team

Resposta da Halarye

6/06/2024

Dear customer,

We have received your concerns regarding the quality of our products and our privacy policy, and first of all we would like to express our deepest apologies for your dissatisfaction. We understand your disappointment when you receive a product that does not meet your expectations, as well as your privacy concerns. Allow us to clarify and respond to this.

Product quality: We are always committed to providing standard goods to our customers. We are very sorry for the quality problems of the products you received. We are willing to provide you a solution on this matter and are committed to conducting a review of our supply chain to prevent a similar situation from happening again.

Privacy Policy: We strictly comply with data protection regulations and take all necessary measures to protect our customers' personal information. We have not and will not sell or share our customers' personal data with third parties. Your privacy is of utmost importance to us and we will continuously monitor and strengthen our security measures to ensure that your information is safe.

We were wondering if you can email us at complaint@halarye.com provide more details about the quality of your products so that we can assist you more effectively.

At the same time, if you have any evidence that your personal information has been compromised, please let us know as well in the email. And we will immediately launch an internal investigation and initiate necessary steps to resolve this problem.


If you have any questions or need further assistance, please feel free to contact us at complaint@halarye.com.

Sincerely,

Emily, Halarye Team

Resposta da Halarye

5/06/2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.

For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best wishes,

Emily, Halarye Team

Resposta da Halarye

5/06/2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.

For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best wishes,

Emily, Halarye Team

Resposta da Halarye

3/06/2024

Hello,

Please note that the address on the parcel is the carrier's transit depot only, not where the item came from. As for the return and refund, you can reach out to us at the email address provided to sort it out.

We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks.

Regards,

Emily, Halarye Team

Resposta da Halarye

3/06/2024

Hello,

Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time.

Upon inspection, I found that the parcel of your order had been shipped.  
Tracking #: YH24052503802SZ
Other tracking sites: 
https://www.17track.net/en#nums 
https://www.track718.us/en 

Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks. 

If you have any follow-up questions, please feel free to contact us at the address below. 

Regards,
Emily, Halarye Team

Resposta da Halarye

31/05/2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.

Regarding the comment, we will forward your feedback to the corresponding team to review. For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best wishes,

Emily, Halarye Team

Resposta da Halarye

31/05/2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@halarye.com to sort it out.

For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best wishes,
Emily, Halarye Team

Resposta da Halarye

30/05/2024

Dear Andrew Kim's,

First and foremost, we would like to express our sincere gratitude for bringing this issue to our attention. We understand the gravity of your concerns regarding the design art and product quality featured on our website. Please rest assured that we hold the utmost respect for intellectual property rights and strive to deliver products that meet our customers' expectations.

Upon receiving your feedback, we have initiated an immediate review of the specific items in question. To expedite our investigation and resolution process, we kindly request that you provide us with your email address or alternatively, send us a direct message at complaint@halarye.com. This will enable us to identify the relevant SKU swiftly and take the necessary corrective actions without delay.

We are fully committed to addressing your concerns and ensuring that our practices align with our values as an honest seller. Your satisfaction and trust are paramount to us, and we are eager to resolve this matter to your comfort.

Warm regards,

Emily, Halarye Team

Resposta da Halarye

25/05/2024

Hi,

Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience or frustration you might experience. We want to assure you that customer satisfaction is our top priority, and we take all feedback seriously.

Regarding your concerns about Duplicate site, we want to clarify that while we share similar values and business practices, we are separate entities. However, we are committed to addressing any issues you encountered with your order promptly and effectively

Could you please provide us with your order details so that we can investigate and take appropriate action? You can reach out to our customer service team at complaint@halarye.com with your order number.

Once again, we apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to make things right.

Kind regards

Resposta da Halarye

25/05/2024

Dear Krisztian,

We are truly disheartened to read your review and sincerely apologize for the dissatisfaction you've experienced with our products and services.

We understand that words alone cannot undo the disappointment you've experienced, but we want to assure you that we take your feedback very seriously. To better understand the issues you've encountered, our team is already sending you an email to follow up on this matter.

Once again, we apologize for any inconvenience you've faced and thank you for bringing this to our attention. Please do not hesitate to contact us directly at complaint@halarye.com so that we may assist you further.

Warm regards

Resposta da Halarye

25/05/2024

Dear Philippe Chevallier,

We are truly sorry to learn about the discrepancy between the product you expected and the one you received. We understand that this must have been a disappointing experience for you, and we apologize for any frustration this has caused.

We are pleased to know that you have reached out to us and that we have been able to process a refund for you. We hope that this has helped to alleviate some of the dissatisfaction you initially felt.

At Halarye, we are committed to ensuring that our customers receive products that align with the quality and description provided online. It appears that in this instance, we fell short of that goal. Please rest assured that we are taking your feedback seriously and will use it to review our processes and quality control measures to prevent similar issues from occurring in the future.

Thank you for bringing this matter to our attention. We hope that despite this unfortunate incident, you will consider giving us another chance to provide you with the exceptional service and products that we aim to deliver.

Warmest regards

Resposta da Halarye

17/05/2024

Hello,

We apologize that the item and the return process fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. If you don't like the support team's service, you are always allowed to forward your order to complaint@halarye.com to sort it out.

For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best wishes

Resposta da Halarye

17/05/2024

Dear Aidan,

We apologize for the dissatisfaction caused by the return process. The 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We take customer feedback seriously and will take note of your feedback to the relevant team to make progress.

For your convenience, we have used complaint@halarye.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best wishes

Resposta da Halarye

17/05/2024

Hello Brandi,

Firstly I am dismayed by your unfortunate experience and apologize unreservedly for any financial distress caused. This incident is highly irregular and I immediately investigated the issue. I found that the money we received from your order is 36.78 USD (a 7.99 shipping fee plus a 28.79 USD item ptice). Enclosed is the screenshot of the mayment on our end for your verification. 

Therefore I would like to clarify that we have nothing to do with the 6k gone. As an honest seller, our company adheres to the principle of integrity and regulation and law. We do not tolerate any form of infringement. I am glad that you could retrive the money back in the end. 

I noticed that the parcel had arrived in America and its tracking number had been changed to a USPS tracking # to proceed with the transportation. You can verify its status by checking out the attachment or hitting the link below.
Tracking link:  https://t.17track.net/en#nums=420339819300190790729181663210 
Tracking #: 420339819300190790729181663210
Phone number of USPS: 1-800-275-8777
According to our experience, it will be delivered within a week as it is on the way to your city.
We hope it arrives soon and hope you have a good day.

Kind regards,
complaint@halarye.com