Hammacher Schlemmer Opiniões 217

I have had no problem with their service. I do notice that they are veering towards geriatric gear and expensive things for people's grandkids. What really bothered me though was to see that they are selling the Donald Trump gold coin. That is just plain gross and tacky. They try to come across as all high class with everything being "the best...." , but this totally undoes that. I'm all done with them.

The quality of merchandise was poor. An older relative who doesn’t use email ordered this and we are still trying to figure out returns. Apparently customers must fill out an online form, print a form, tape it to the package and still pay for mailing. Who has a printer anymore? A nightmare return process. Told relative never to order from here again.

Company confirmed receipt of my rebate info. Waited to receive rebate. Called in to find out why I never received, was told by customer service that too much time had elapsed and they would not honor their rebate. Cancelled my subscription immediately. Very dishonest business practices.

This is in regard to a Beurer blood pressure machine for home use. it was delivered from Hammacher Schlemmer earlier than promised and it is by far the best machine I've ever had. I've had to monitor my blood pressure for 50 years and this one has a large, clear screen with big numbers. It does more than just BP. It lets you know where your BP ranks on a scale , normal to high, and also if you have an irregular heartbeat, which I have from time to time. I purchased the Beurer BM69 model and had a question. The customer service was tops at that company. I received an extremely fast response and the customer service rep could not have been nicer in her email. I very highly recommend this company and this particular machine. I've had a lot of experience with this type thing, and believe me, this one is the best yet!

Double the price on the same item through Amazon.. CROOKS.. I contacted them and they said they do not price match..

Total rip off. I was being charged for a rewards program that I was not even aware of. Supposedly a 30 day trial offer to waive your shipping cost. Shipping was not waived and actually had no idea of this extra charge until I received my bank statement. When I called, they said I must have ordered online, I didn't know there was another way to order? And they do not send a notification when the trial time is up! Bad customer service and over priced junk you can buy cheaper on amazon..

Really fast and friendly customer service, answered all my (many questions) having received the product today (5ft Skeleton Marching Band) i am so absolutely thrilled with both the product quality and the protective packaging. Very happy customer, thank you!

UPDATE: survived 6 weeks in the pouring british rain, excellent product and totally weatherproof!

Update 2: has now survived nearly 3 months outside in stormy British weather.

Ordered the Solid Wood Rolling Organizer (AM-56342) for $99.95. Instructions state it takes 45 minutes to assemble; this is totally underestimated. It took over two hours because some hardware was missing, and I had to find screws that would work to assemble the parts. I also found that just using the hardware provided was not strong enough to hold the components together, so I had to use wood glue to insure proper assemble and bond for the cabinet and drawers. If I had not used glue, the entire project would have come loose and would have come apart/ failed over time. The oak finish i oreder was substandard and poorly applied. To make it a nice piece to display, I had to sand the cabinet, and drawers, and apply an additional oak stain finish and a clear coat for a durable finish. Overall, it is a good design and meets my need, but construction materials and hardware should be of better quality for the price paid for this product. Do not recommend buying this item unless you are willing to do what I did to make it a worthwhile project.

Purchased a tower heater. Used for one month in one small room. My electric bill tripled and gas bill stayed the same. Returned. Huge hassle!!
Had to pay for shipping both ways. Customer service was HORRILBE!! They claim they test their products. Now I get a letter that the heater I purchased is recalled due to fire hazard.
This company is a JOKE!!!!!
Will NEVER purchase from them again!!!!
They can't even give me for free!! Don't want anything from them!!!!!!
Beware!!!!

What a waste of a company, especially the rewards program. When you join, they sell you on 10% off for members and shipping rebates. Well the 10% off is automatic but the shipping rebate has to be applied for and you have to send or upload proof of purchase, which does not come with your order. And then you have to request an invoice, then email or upload, and then it gets denied again because it over 60 days of purchase. And on top of that, you are never notified of the denial, have to search for it on the rewards site. What a crock! Please don’t waste your time with this company, and especially with the rewards program. Other companies manage to include free shipping for orders without such a convoluted, and in my opinion, dishonest appeal.

This company is on the way to bankruptcy. 10-15 years ago they would replace ANY item for free under there “guaranteed for life “ policy. They do not honor their warranty or guarantee in any way now. The most you will receive is a worthless gift certificate for pennies on the dollar for your original purchase. I will be complaining & filing a claim with the BBB next. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

Awful. Items were sent to my address of 10 years ago, and I am still attempting to get this addressed. First attempt I was on hold 45 minutes, then told to leave a message to which they haven't responded in a week. Today the customer service rep must have been working from home--terrible connection, couldn't understand her, even after her calling me back. So frustrating to try to deal with this company.

Horrible customer service. I received an item with corroded batteries inside, so it did not work out of the box. They charged me postage to return the product, charged me postage for the replacement item, and told me that I would not get a refund on the return postage. I regret ever ordering from them, but will not make that mistake again. Most companies use their customer service to actually service customers so they remain customers.

Slowest return process EVER - stay away!

This company is horrible on refunds if you return anything! I've been waiting over a month. They say they are running behind! I'm about ready to issue stop payment with my credit card company if the refund isn't forthcoming soon. Look at all the other one star reviews. I'll never order from this rip off company again!

Shipped wrong item which I returned and am still waiting over a month later for a refund for their mistake.

High prices for meh products. Purchased a small artificial Christmas tree with fiber optic lights. It was smaller than expected but probably not the fault of HS, however the bottom quarter of the tree's lights were missing making it look lopsided. A few days later I was in a big box store and saw a very similar tree for $80 less than what I paid. Granted, the quality was not as good, but certainly the HS tree was not worth $80 more so I decided I wanted to return it and get the other one. Their website says I will have to pay return shipping and a "return fee." That's a hard no for me. Lesson learned. I will not be buying from HS again.

Actually should not even have one star! Beware of the fine print, you'll end up being charged monthly for some kind of membership you're not aware and refuse to refund the unauthorized charge because the box was checked. Also, we ordered The Choreographed Light Show Tree; we received one that had already returned because it didn't work! DON'T ORDER FROM THIS COMPANY!!!

If I could do less than one star I would. Chinese junk. Sent it back and still trying to get a refund

I cannot warn anyone enough to stay away from HS. First, you are paying A LOT more for things that you can often get from other companies. You are paying a premium for their "lifetime guarantee", which is not worth the paper it is written on. I have had two, or maybe three, instances now where they screwed me over on their bogus guarantee. They will use any excuse to get out of honoring it, so BE WARNED.

If you doubt me, look at their reviews on Google. 3.8 on Google itself, but 1.5 on sitejabber, and 1.6 on Trustpilot (with 80% being 1-star reviews).