Hammacher Schlemmer Opiniões 217

Please don’t do business with this fraud company. The customer service staff are very unprofessional especially Carolee.

BEWARE! THIS IS A RIP OFF OPERATIONS! Use Amazon instead, they refund.
Ordered the World's Best Tabletop Pre-lit Fraser Fir. Item: 56440 WHI for a gift. The retail price was $84.96 on November 6, 2023. That evening, I cancelled the order, spoke to a rep. They shipped it anyway! I complained. No problem they claimed, just refuse the package or take it to UPS to return for a refund. That's what I did. My checking account indicates that they charged me $110 keeping $18.90 for themselves. Now they are refusing to refund the total amount. Not acceptable! I will continue to complain until this is resolved. The package was never opened, although I did reinforce the tape that was coming off the package.
Date of experience: November 06, 2023

We WISH we had read these reviews before giving this company our money!!
We ordered a gift on 12/10/23. It was stated that it would come 7-14 days..not business days..just days. This was “the gift” for our child on Christmas. When we were charged and never given a tracking number we contacted customer service over both emails and phone. We didn’t get any responses until our fourth email.
THIS PLACE IS A SCAM. Our purchase will not get here until the new year…AFTER CHRISTMAS… the ONE gift we got our child will not be here. When I requested to CANCEL this order..I was told someone will contact me 5 days later..this was on 12/20..so they were saying the contact us ON CHRISTMAS.
Long story short, they do not respect their customers. They’ll charge your purchase and then good luck getting it,
TOTAL SCAM.

Placed an order for a Christmas gift for my son 12/6, it was never filled, yet they charged my card and said they were processing the order. Now they are saying they don't have the item (after several emails and calls) 10 days before Christmas and that gift is sold out everywhere. If you like to waste time and money - this is your store. If you'd like to actually receive the item you purchased, shop elsewhere.

They charge 17.95 to shIp, by ground, a piece of light weight clothing from Ohio to PA To arrive in 4 to 8 days ground. They add $1.99 additional for their carrier(USP). That is extremely excessive. I will not order from them again. Corporate greed is out of hand!

Don't try to return anything if you want a refund of your money.

Don't try to return items for refunds if you are in any hurry to be reimbursed.
So far it has been two weeks and counting just since HS received the item I returned and the customer service people say they are slow because of the large volume of returns.... that alone is scary.

I wanted to order 4 small flashlights for Christmas gifts. When I went to pay for them there was a shipping charge of $17.95. I contacted them to check the cost. The customer service person told me that they don't have free shipping. I wasn't asking for free. I wanted fair. I receive a catalog a month from this company. Perhaps, if they cut back on this practice, they wouldn't have to charge so much.

Shipping / Delivery is horrible they don’t ship for days and they use UPS innovations which does not give a delivery date.
You pay for shipping service you do not get.
I wish I never ordered from them.

AWFUL experience. I purchased several items to decorate my house for christmas. Half of the items were missing upon delivery. They never call me to apologize or let me know what had happened with the items I had purchased and paid. I called. The first customer service lady hang up in the middle of the conversation and did not call me back. The second one told me they would send the rest of the items but told me she could not tell me when they would arrive because she had a slow computer. When I requested to talk to her supervisor she told me her supervisor could not talk to me because he was busy. I'm not buying from the company anymore.

Very high prices with "extreme" shipping charges. You will be over-charged.

In April, I ordered an electronically-lighted wreath. It stopped working in September, and I returned in October. Despite their website promising a refund to my form of payment (because it was less than a year after purchase), they sent me a check. For reasons that I only found out about after receiving it, they deducted nearly $15 from the refund. I also had to buy a box to ship the defective item back. All told, I was out nearly $30 simply to return a defective item. To make matters even worse, the envelope with my check contained a check for another person. They are the WORST!

Hammacher Schlemmer is a complete rip off. They say 100% satisfaction guaranteed and life time warranty which is a complete lie. I bought a rechargeable fan so I did not have to use the cord. It stopped working so I contacted them for a replacement and I found a $59 fee on by charge card. I have called customer service 2 times and each time they say there is a fee for postage which is fine and that the rest of the fee is part of the swap. They will not let me talk to a manager and at this point I have paid 50% of the replacement cost for something that should have been free. All I can say is "unbelievable" and this has got to be illegal. For saying 100% satisfaction guarantee and all they have made me is furious!!

This is the short version, believe me it really is...I ordered a pair of long Range Wireless Headphones about 3-4 years ago. They suddenly went bad so I reached out to Hammacher and was told that I could get a replacement free. So I tried to order them but they were out of stock and was told to call every 2 weeks to see if they are in. Which I did. After about the 3rd call I was told they would not be getting this product ever again and my options were to get a gift cert, contact tech support, or contact manufacturer. I did use the contact info they gave me for the manufacturer and was told they don't have that product. I contacted tech support and did not hear back so I called back and they said they have no contact with the tech support and that was on me. Ok. They also tried to tell me that I asked for and received a gift certificate back in 2020 for this product. Now why would I have done that if the product was working fine back then? I did not do that but they would not listen. They are a complete rip off and they do not support the products they sell. They do not care about the customer, only about the sale. I will never recommend this company to me worst enemy let alone someone I like. I am done with them forever and they can keep my money... They would anyway...

This company is run efficiently with a little confusion behind the scenes. As long as you are persistent with your issue and are honest in what happened with your return, they will do the right thing. I am very happy with the final resolution of my problem.

I am impressed with your Customer Service. I ordered one product from your company for my wife in Novermber 2022 for Christmas. She absolutely loves it and uses it all the time. I didn't intentionally enroll in your $14.95 per month rewards program and I did not catch this until 9 months later (just today 8/7/23). Your Rewards Customer Service rep just got my account cancelled...and also got a refund of all my monthly payments to be refunded to me. I am speechless with this level of service, and I will definitely be ordering more products in the future from your company.

Thank you!

I followed the instructions to return a defective sound machine and was told that a replacement would be sent to me as it had a lifetime guarantee. After doing this, I received a letter telling me that I owed $51.36 to cover the cost of shipping, tax and the difference in the price. I had already spent $15 to ship it to them and at no time did they indicate that I would have an additional cost to replace. I find their practice to be very deceptive. Had I known upfront I would have additional cost I would’ve just purchased a sound machine from another company at a much lower price and saved myself the shipping cost and the aggravation of dealing with them. Never again will I purchase from this company and I’ve already spread the word about how terrible their business model is.

I ordered a blind spot eliminator mirror for my driver's side mirror, as my neck is stiff. I paid $42.93.
It arrived but will not attach to my 2015 Prius wagon.
If I return it, they will deduct $10.95 from my credit as a return charge. Between that and postage, I would end up spending $26.95 for something I cannot use.
I will keep it and give someone who doesn't own a Prius.

Purchased a light up, Christmas tree. The top part did not work correctly. Got quick response and resolution. Very happy. Don't hesitate to purchase from them.

I can’t imagine that Hammacher Schlemmer is still in business based on my recent dealings with them. I ordered a cap as a Christmas present early in December. Expected delivery 1215 but unfortunately it was sent back because of an inadequate address. I called and corrected this. The CS promised it would be delivered before Christmas but unfortunately, it was returned to the company again this time because the order had not been written correctly by the CS.

The worst customer service ever.
Charged our credit card, shipped to an address NOT registered to our card and that’s our fault???
Nothing but stall tactics and BS 7 days later and no credit!!!

There is no zero star, or they’d get one!!!

Beware, not a trustworthy vendor at all!!!