The Handy Squad Opiniões 316

TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

Bushek was great, efficient and progressional and carried out all the tasks I needed. Very satisfied with job and would recommend!

Classificada 5 em 5 estrelas

We had a fairly complex carpentry job that involved splittig a large teakwood bookcase into two parts. Handy Squad's carpenter, Jacek Kedziora, provided an excellent solution whereby the bookcase can... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Superb service from The Handy Squad. They responded very quickly to our request (much faster than anyone else we asked for a quote) and were able to book our appointment at short notice. Huu cam... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had several spots throughout the house that needed plaster repairs and painting. They sent Joseph who was diligent and professional. All the spots look great. Unless you knew exactly where to look... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Faz-tudo
  2. Carpinteiro
  3. Electricista
  4. Pintor
  5. Canalizador
  6. Fornecedor de pisos de madeira e laminados

Informação fornecida por diversas fontes externas

The Handy Squad is the premier Handyman Service in London. We have been helping Londoners with their home and office repairs since 2005. Our regular hours are 8am to 6pm on weekdays, but we can also come out to you earlier in the morning, later in the evening and at the weekends. Our handymen are multi-skilled, punctual, polite, carry I.D. and will always leave your property tidy. Our services include plumbing, electrics, painting & decorating, carpentry, bespoke joinery, jetwashing, flat pack assembly and much more. If you are looking for the best handyman service London has to offer then look no further than The Handy Squad.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

316 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

I had two goes at getting an…

I had two goes at getting an electrician through this outfit. On both occasions he failed to turn up. An enquiry led to a promise to investigate and tell me what had happened. No one contacted me. I then discovered that I had been charged for the work. A further enquiry led to a promise to investigate and call me back that day. That did not happen. I have called again today and am promised repayment. Will it happen?
Not recommended.

26 de julho de 2022
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Resposta da The Handy Squad

Dear Mr Cooper,
No company ever wants to receive a review like this, but your complaint is as embarrassing to us as it is deserved. We are extremely sorry for every failure you list. What you painfully describe is not meant to be able to happen at the Handy Squad. A failure of communication with one of our tradesmen resulted not only in him not attending your property, but, in our belief that he had, you being erroneously charged. This charge has of course now been fully refunded. While a public reprimand like this is painful, it does force us to learn from our mistakes and improve our processes to ensure that this never happens again. We work very hard to ensure that each and every customer is left happy and wanting to book us in again. In this case, though, we have let you down badly and are very sorry for the inconvenience and frustration we have caused you.

Best wishes,
The Handy Squad team.

Classificada 5 em 5 estrelas

Reassuring and top quality

As with all previous times I have used the handy squad, I have nothing but praise. The handyman, Sebastian, could not have been more helpful and took the job so seriously, checking with me I was happy with everything. Very friendly service and I think the prices are reasonable.

16 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you Handy Squad team.

Thank you Handy Squad team.
Your visit yesterday 5 July was a big success.
Mica your plumber quickly diagnosed the toilet issue. Rather than wasting time driving to get a new flusher mechanism, he helped us order one on Amazon and will return to finish the job next week.
James your electrician is super-friendly. He secured the electrical cables, set up the Ring camera and lights, and diagnosed the fault with the cable lights.
Tomasz your general handyman did a great job of repairing the water damage to the drywall, and doing multiple paint touch-ups throughout the house.
The guys were clean – they wore these blue plastic bootees, and they vacuumed up after themselves so we didn’t have to.
Your rates are very affordable and actually cheaper than 3 others I found online. It was great value for money and I look forward to using your team again for future maintenance issues.
Thanks,
Peter & Claire at Brondesbury Park, NW2

6 de julho de 2022
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Resposta da The Handy Squad

Dear Peter and Claire,
Thank you very much for such a kind and comprehensive review of our service. We are delighted that we were able to sort out all your various issues at the same time. Mica, James and Tomasz will particularly appreciate your remarks. Most importantly, it is great to know that you would like to use us again in the future. We look forward to being of service.

Best wishes,

The Handy Squad team

Classificada 1 em 5 estrelas

Poor communication and handyman no-show

We arranged for a visit at 4pm. At 4:20 as the handyman hadn’t showed up we called the sales line. We were told he would be half an hour.

The handyman didn’t show up.

All calls to the sales team went unanswered after 5pm. This was a significant inconvenience for us.

17 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

5 Stars!

Mick spent the day removing wallpaper off my bedroom wall and proceeded to help with the repainting on the same day as well. Nothing was too much trouble for him (he even picked up the colour of paint on the way!). Mick did a great job and was an absolute delight too.
The work was organised very well by Shaun - he was also highly responsive and kind. Would highly recommend the Handy Squad!

31 de maio de 2022
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Resposta da The Handy Squad

Dear Veera,
Sorry to be a bit late responding to your kind review. We are so pleased that you had such a positive experience both with Mick on site and Shaun in the office. We do all work together as a team to achieve a smooth-running job and a happy customer at the end of it. It is great to know when we have managed to achieve that.
Best wishes,
The Handy Squad team

Classificada 5 em 5 estrelas

Handy Squad do painting and decorating - amazing job

Handy Squad do painting and decorating! I did not realise this and wasted ages getting various quotes off other sites, all of whom were going to charge us an arm and a leg BUT then we spoke to Shaun at Handy Squad who arranged for the lovely Jon to come round and help us out. He came round really quickly, was super reliable and friendly, and all round a pleasure to have around. His work was great and completed very quickly and tidily. Very impressed and would certainly have him round again. Thanks Jon and HS team!

4 de maio de 2022
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Resposta da The Handy Squad

Dear Emma,
We are very sorry to have taken so long to respond to your kind review. Thank you for helping advertise our painting and decorating service too! We also really appreciate your mention of Shaun - the office team are crucial to the operation and are often unsung. We very much hope we can be of help to you again.
Best wishes,
The Handy Squad team

Classificada 5 em 5 estrelas

I have used Radek from the HandySquad…

I have used Radek from the HandySquad for many years. He always turn up on time, leaves without a mess and always does a perfect job very quickly! Best money spent!

26 de abril de 2022
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Resposta da The Handy Squad

Dear Benjamin,
Please forgive such a late response to your kind review about Radek. We hugely appreciate your repeat custom with us over the years. The only way we really know we have done a good job is when customers ask us back and we look forward to helping you again in the future.
Best wishes,
The Handy Squad team

Classificada 5 em 5 estrelas

Handysquad is brilliant

Handysquad is brilliant - always do a great job. This time I had Radek who was brilliant to deal with and so pleased he moved through my long list of things to do. Great attitude and great job.

26 de abril de 2022
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Resposta da The Handy Squad

Dear Alison,
Please forgive this extremely late response to your kind review about Radek. It is great to hear that you had such a positive experience of our service and that we were able to fix multiple issues for you in one visit - that is very much our aim but we can never afford to let up in our attempts to get better.
Best wishes,
The Handy Squad team

Classificada 5 em 5 estrelas

Paulo is the best!

Paulo came on Friday at 8am as agreed. He worked for seven hours on various projects, including cutting picture rails back for new blinds, replacing bulbs, a switch and light fittings, putting legs on a table, putting together a bookcase and cabinet and installing grab rails, towel rails and a lock. He was very conscientious about making sure everything was safely installed. I will definitely have him back again, as my list keeps growing. He was very easy to have in the house for that long. Good job!

26 de abril de 2022
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Resposta da The Handy Squad

Thank you so much for your very kind post about Paulo and apologies for taking so long to respond to you. We are not complaining, but things have got quite hectic over the last few months! We do try to engage people like Paulo who can do so many different things in one visit and he is doing a great job for our customers. We really appreciate your endorsement.
Best wishes,
The Handy Squad team

Classificada 5 em 5 estrelas

The Always Helpful Squad

I've used The Handy Squad several times over the past ten years and they've never let me down. The latest job was a small but awkward one sorting out the fitting of a pair of stands. Radek is the man. He turned up early and got the job done with the minimum of fuss. Enough said.

25 de abril de 2022
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Resposta da The Handy Squad

Dear Tone,
Firstly, apologies for taking so long to respond to your kind post about Radek. We are so grateful that you having been using our services for so long and hope you will continue to do so. We do realise, though, that we need to get it right each and every time so we will keep doing our best for you.
Best wishes,
The Handy Squad team

Classificada 5 em 5 estrelas

Great Service

Radek from HandySquad spent half a day at my house valiantly putting up shelves, pictures and more shelves. Nothing was too much trouble and he was an incredibly kind and helpful person!

10 de abril de 2022
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Resposta da The Handy Squad

Thank you very much for your kind post about Radek and apologies for taking so long to reply. He very much embodies our values as a company and we hope we can continue to be of service to you.
Best wishes,
The Handy Squad team

Classificada 5 em 5 estrelas

Manu the best in HandySquad team

I have been working in the same company for over 3 years now and we are always booking our odd jobs with HandySuad. We have changed many engineers till we find our one: Manu.
Ceiling light bulbs to replace, curtains come off its rail, equipment or decorations to be put up and so many other jobs.
All done with speed & efficiency.
Always on time,friendly,professional and they always try to arrange appointments as soon as possible.
We are very happy with his work and I would definitely recommend him to anyone I could as his work and personality is always outstanding.

30 de março de 2022
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Resposta da The Handy Squad

Dear Ourania,
We are so sorry to have taken so long to reply to your kind post. It is great to hear that you have found your go-to man and we look forward to being of further help to you again in the future.
Best wishes,
The Handy Squad team

Classificada 2 em 5 estrelas

Poor company - be careful if you do use!

Poor company. Used the company for house and in the garden. The workman who came did a shocking job and we asked The Handy Squad to send someone round to make good the damage their workman made. Holes in wall not properly filled in, paint scratched, ceiling lights not correctly fitted.

The Handy Squad did so, and in fairness to them arranged a second visit very quickly.

We asked for a refund on materials and inconveniece of time as we had to take two days off work to be around for their workmen, and they have just ignored several emails.

Very poor, and we won't use again.

15 de março de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Good job but terrible service

Very nice person who did all the handyman jobs around the house. However, TERRIBLE service.
We were originally supposed to have a handyman come at a certain time since due to scheduling conflicts, we made a note to the company that we needed this certain time due to a critical hospital appointment that we had to leave for the hour later. They called to say that the man helping us would be an hour late and therefore the job couldn’t be done that day.

We then re-scheduled for a handyman to come two days later. Despite having the first appointment of the day to ensure no excuses could be given about a delay, a call came through at the time that the handyman was supposed to show up and said that the handyman would be over an hour late. Half an hour later, the handyman showed up with no one at the house considering we were told that the handyman would be not there at least for another half an hour so he had to wait for half an hour.

This company was good - good staff and the handyman knew what he was doing but the efficiency levels are TERRIBLE and the company needs to realize that busy people live on schedules.

13 de janeiro de 2022
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Resposta da The Handy Squad

Dear Ying Loo,

We are very sorry to hear of your poor experience with us in terms of logistical efficiency, although take some comfort in your positive comments too. We can only apologise for the issues of delays in arrival and communication. The business of getting a number of tradespeople to the right place at the right time is challenging under ordinary conditions in London, but of late, like many other businesses, we have suffered unprecedented levels of unplanned absence, both in the office and among the workforce, which have resulted in some communication breakdowns such as the one you describe. Thankfully, the situation is now easing, but this does not alter what must have been for you a very frustrating experience. Once again, please accept our apologies for this.

Best wishes,

The Handy Squad team

Classificada 1 em 5 estrelas

A terrible experience (handyman & customer service)

The guy they sent was very late, rude and did a terrible job. Even though he called me a few times in advance, he didn’t arrive with the right equipment and suggested charging me extra for another visit. For what he could do, it didn’t work. He also left a big mess behind him. Customer service was then also terrible at communicating with me about the issues and not charging me the full amount.

30 de dezembro de 2021
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Resposta da The Handy Squad

Dear Mr Lee,

There is simply no excuse for the experience you describe and we apologise unreservedly. The tradesman in question, although normally extremely good, has been severely sanctioned over this. It is their job to arrive on time with the right equipment and, however much pressure they are under, any frustration they feel if they have not done so must be kept to themselves. It is also not for the tradesman to decide what the customer is or is not charged. Every job goes through the scrutiny of the office team in order to ensure that overcharging does not take place and that a human judgement is taken depending on what objectives of the visit are or are not met. Once again, please accept our sincere apologies for this very poor experience you have suffered.

Best wishes,

The Handy Squad team

Classificada 5 em 5 estrelas

First Rate Work

Richard from Handysquad put up 6-7 very large mirrors and paintings. He was extremely professional and did a great job - very neat and meticulous. Also a very friendly guy Would not hesitate to recommend Handysquad / Richard

22 de dezembro de 2021
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Resposta da The Handy Squad

Dear Nick,

We do apologise for taking so long to respond to your kind words about Richard. We are delighted that you were pleased with the service we provided. It is very important to us that a tradesman is not just skilled at his work, but is also someone you feel comfortable having in your property and Richard very much ticks those boxes. Once again, thank you very much for your post and we hope we can be of service to you again.

Best wishes,

The Handy Squad team

Classificada 5 em 5 estrelas

Fast and professional, will use again if needed.

I needed two bracketless shelves hung. The work was done fast and professionally. While he was late, it was only around 20 minutes and he was very apologetic. He even took extra care as to not leave any dust lying around from the drilling. Will use again in future if needed.

15 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt, efficient, high quality and with a smile

As a working single parent, Handy Squad are my 'rent-a-husband' service ;-) (without the swearing!).
I save up a list of various to dos around my house and Radek (and his colleagues on other ocassions) show up promptly and efficiently and always deliver a super high quality result, on time and with a smile.
There seems to be nothing they can't do from re-sealing a sink, cutting an old sofa in half to get it through a door, hanging pictures, replacing a shower rail etc. etc. I've used Handy Squad every few months for the last few years and can't recommend them highly enough.

22 de outubro de 2021
Opinião espontânea

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