Hate My Phone Opiniões 

Resposta da Hate My Phone

1/07/2024

Hi Brian,

We’re truly sorry to hear about your frustration and appreciate you bringing this matter to our attention. We assure you that after printing the postage label, the item was indeed handed over to Royal Mail. Unfortunately, it seems the package was lost in their system, which is deeply regrettable. We understand the delay in the refund process may have been disappointing; however, we adhered to eBay's policies, which allow some time for potential delivery delays before processing refunds. We resolved your refund within three days of the dispute being opened.

Regarding the relisting you mentioned, the identical item number you referred to is actually not listed as our stock records confirm it’s out of stock. There might have been a misunderstanding or an error in the listing viewed. We are committed to resolving any confusion and encourage you to contact us directly at info@hatemyphone.co.uk. Our customer service team is here to assist you further.

Thank you for your patience and understanding.

Resposta da Hate My Phone

13/06/2024

Thank you for your feedback, and we apologise for the inconvenience you've experienced. From our records, it appears you purchased a Samsung Galaxy J3 with standard Royal Mail 48-hour delivery, and no extra payment for expedited shipping was made. We have confirmed the tracking information (QG573016359GB) and your order is due to be delivered on Friday, 14th June. We dispatched your order on the same day we received confirmation from Wowcher, on 10th June. Unfortunately, it seems there has been a delay with Royal Mail, which is beyond our control. We understand your frustration. Please note, your message was received after office hours on 12th June at 8 PM; our customer service team operates from 10 AM to 4 PM and will respond during these hours. We are committed to resolving this promptly and appreciate your patience.

Resposta da Hate My Phone

Actualizada a 4/06/2024

Hello,

We apologise if you have had a negative experience with us. Could you please provide more details so we can address your concerns directly? Your feedback is important to us. Please message us directly at info@hatemyphone.co.uk so that we can assist you further.

Thank you,
Hate My Phone.

Resposta da Hate My Phone

22/04/2024

Hello,

Thank you for reaching out with your concerns. We always aim for a smooth shopping experience, and I'm here to help clarify this situation.

Our records indicate that we received an order for one tablet on your behalf from GoGroopie. According to the information provided by Royal Mail, this order was successfully delivered to the address specified at checkout on March 14th. We also have proof of delivery, including a photograph confirming the delivery.

We understand that there might have been a misunderstanding regarding the number of tablets ordered. We responded to your query via GoGroopie on the same day you reached out, providing the delivery details.

Please feel free to contact us directly at info@hatemyphone.co.uk so we can discuss this matter further and ensure all your concerns are addressed.

Thank you.

Resposta da Hate My Phone

22/04/2024

We're sorry to hear the tablet did not meet your expectations. Our lucky dip tablets are guaranteed to handle basic functions, and we aim to describe them accurately, including the postage costs. We apologise if this was not clear at the time of purchase. Please reach out to us at info@hatemyphone.co.uk, and we’ll be more than happy to resolve this issue with a replacement or a refund. Your satisfaction is important to us, and we appreciate the opportunity to make this right.

Resposta da Hate My Phone

22/04/2024

We apologise for the condition of the iPhone upon arrival. Although each device is thoroughly tested before dispatch, occasionally, issues can arise during transit or from battery depletion. We strive to ensure all items are clean and match their described condition. We regret this oversight and would like to make it right. Please contact us directly at info@hatemyphone.co.uk to discuss a resolution, including a potential replacement or refund. Your satisfaction is crucial to us, and we appreciate the opportunity to address this matter.

Resposta da Hate My Phone

22/04/2024

Thank you for your feedback. We understand your concerns and apologise for any inconvenience. To clarify, your order was processed before your cancellation request was seen due to our operating hours. Although the item was dispatched promptly, we were informed by Royal Mail that it had unfortunately been lost in transit. We have since issued a full refund in response to this issue. We strive to provide efficient service and are disappointed we could not meet your expectations this time. If there's anything more we can assist you with, please contact us directly.