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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our driver Nas got us swiftly to our appointment at GOSH and back home again, couldnt fault him. Apologies we wernt more talkative, we were very tired from the early wake up 😂 Was very helpful with l... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

this company has some really nice drivers they are courteous and nothing is to much hassle arrived on timeand got to our hospital appointment ontime booking was easy and everything went without any... Ver mais

Classificada 5 em 5 estrelas

Mark and Georgina transferred my dad from Hillingdon Hospital to St Mary's Hospital this evening. We've had a very stressful 2 weeks waiting for the transfer to happen. Immediately they put myself an... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great drivers friendly helpful and wearing hats. Raj and yahren could not have been more attentive to my dad carryinging his luggage and bringing him home safley from the hospital so efficiently that... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de transporte

Escrito pela empresa

HATS Group are a leading provider of specialist transport services for the NHS and Local Authorities across England and Wales.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

954 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Super service

Yahren and Raj brought my friend home from hospital, bearing in mind there are steep steps going up to her front door. My friend suffers anxiety too so was very scared.They kept her at ease and got her to her bedroom very efficiently , taking care of her.
10 out of 10

29 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Maggi 5 Stars

Maggi it's always fantastic and always on time. Very efficient. Lovely driver and keeps you updated at all times.

28 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Jay,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Excellent service from start to finish!

Driver - Barkat Azam
Excellent service from start to finish!
Our driver was outstanding — incredibly professional, extremely friendly, and made us feel completely comfortable throughout the entire journey. The service was efficient, thoughtful, and fully catered to all our needs, which made our long trip home from the hospital surprisingly pleasant.

We are truly grateful for the care and kindness shown.
Thank you so much!

20 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Rachel,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Transferred to guys from Lewisham…

Transferred to Guys from Lewisham hospital. Courtenay and Tony were great, speedy delivery and helped me stay calm during a difficult time. Really appreciate it, thanks

25 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

We would like praise the Kent depot and…

We would like praise the Kent depot and especially Kelly and Kaylee for all their help with our son, for supporting him and us and giving us the piece of mind about our son getting to and coming home from school. They go above and beyond.

24 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Mr Baxter,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Amazing Ambulance drivers and colleagues

Today, 24th November I had a hospital appointment at Lewisham Hospital at 11.20 and 2 young girls collected me in the morning and I think they were part of NEPTS but not sure and coming home was taken by Michelle & Ali. All four were exceptional in how they assisted me and I could not fault them and they made me relax and feel safe

24 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Bob,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 3 em 5 estrelas

Okay

Okay experience

24 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Maika,

Thank you for the review. If there is anything specific you would like to highlight please do email me - YourExperience@hatsgroup.com

All the best,

Jo

Classificada 5 em 5 estrelas

transport

Sabiha was first class got me there in plenty of time. A very nice lady

24 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Rob,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Farhan mohammed

Farhan mohammed
Very excellent driver. Safe and kind.

22 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Anton,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

GREAT ORMOND STREET HOSP TO HOME

I wanted to share my incredible experience with driver Attiqa from GOSH. She made me feel extremely comfortable and safe; I can’t even put into words how happy I felt. She handled my kids wonderfully and kept checking on them throughout the journey. The company should have more drivers like her—she’s one of the few who ensures you get home safely and looks after the kids the whole way. She’s truly amazing. 10/10 for attiqa 👏🏻

19 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Taybah,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Many Thanks to Sabrina and Ahmed we had…

Many Thanks to Sabrina and Ahmed we had a very smooth drive and on time for our appointment.

18 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Ayaan,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Caring and compassionate

Shoheb and Javon treated my Nan with such compassion and care.

13 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Fiona,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Had a lovely gentleman called Jason who…

Had a lovely gentleman called Jason who was extremely helpful and a good communicator journey was very pleasant and he was very knowledgeable

17 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Had a lovely journey from Norwich to…

Had a lovely journey from Norwich to London and back again the driver was ash what a lovely man brilliant driver would recommend to everyone long distances

13 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Casey,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Wonderful driver, great service 👏

David picked us up early for Great Ormond Street Hospital. My daughter has complex needs but he made her comfortable. He was professional, very friendly and kind. This transport service provided by Hats group has been a lifesaver for us so many times. All the other drivers we've had in the past have been so great as well, I remember Craig too. Thank you so much for what you're all doing. God bless you all

10 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good morning Esther,

Thank you for sharing your kind words! I’ve passed your comments on to the team.

We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Now HATS what I call a great service

After weeks of not having transport to take my severely disabled son to his school which is provided by the council, it started to become a real issue as my sons dad had to do the back and forth, twice a day.
Eventually after many emails and conversations with the manager of transport they had arranged for 2 men from the HATS GROUP to escort my son in one of the ambulances that was provided. On the first day of arrival and meeting Errol and Shaq for the first time I was very much impressed. They were punctual and very polite. They waited patiently as the carers was putting my son in his wheelchair. During this time they went over the check points for my son. I also had light conversation with them which definitely broke down any barriers I may have had. Errol and Shaq are very professional and take their job very seriously which is needed for the jobs they do. They both work very well together which is pleasant to see. They dynamic duo, the driver and escort, Errol and Shaq are a God send. I couldn't have asked for a better pair to escort my son to and from school as its not easy due to the many different conditions my son suffer from. I can't thank them enough for all their hard work and efforts that the put in each day. Thank you both. The anxiety I used to feel when my son was in the care of those taking him to and from school has completely gone as I know that my son is in great care.

22 de setembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good afternoon,

Thank you so much for your lovely message. It’s wonderful to hear how happy you are with the support your son is receiving. I’m so pleased that Errol and Shaq have made such a positive difference for you and your family.

I’ve passed your feedback on to both of them, and they were over the moon to read it. They’ll also be receiving a little something from us to say thank you for the brilliant work they’re doing.

Your kind words mean a lot to all of us. Thank you again for taking the time to share them.

All the best,

Jo

Classificada 5 em 5 estrelas

A big thank you to Millie at HATS

A huge thank you to Millie and the two drivers from HATS who picked my 91 year old mother up from her nursing home and drove her back again following an appointment at Hillingdon Hospital. In particular, I would like to commend Millie for her amazing kindness, patience and sense of humour in helping my mother both at the hospital and in the HATS ambulance. She made a very difficult experience much more bearable and really went above and beyond her duties in taking care of an elderly and confused lady. Many thanks!

5 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good afternoon Helen,

Thank you so much for your lovely review. I’m so pleased to hear that your mother was well cared for and that Millie helped make the experience easier for you both.

I’ve shared your message with Millie and the drivers, and they were all delighted to read it. Millie will also be receiving a little something from us to say thank you for her kindness and great work.

Your thoughtful words mean a lot. Thank you again for taking the time to share them.

Best wishes

Jo

Classificada 5 em 5 estrelas

Such a wonderful person

Such a wonderful person. We had such lovely chats getting to the hospital. He is a good driver.

11 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good afternoon Anu,

Thank you for sharing your kind words! I’ve passed your comments on to the team. We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Mark and Jess bought.my mother in law…

Mark and Jess bought.my mother in law home from hospital. They were very attentive and kind. They didnt do anything without asking first. They were smartly dressed a credit to the company.

10 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good afternoon Lynda,

Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.

All the best,

Jo

Classificada 5 em 5 estrelas

Good service

I would like to thank Ashraf the driver from GOSH Transportation team very helpful and calm.

11 de novembro de 2025
Opinião espontânea
logótipo da HATS Group Ltd

Resposta da HATS Group Ltd

Good afternoon Ibrahim,

Thank you for sharing your kind words! I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them. We’re so grateful for your support and trust.

All the best,
Jo

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