A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... Ver mais
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Leia as opiniões dos outros
The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... Ver mais
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As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... Ver mais
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A big thank you Tommy and the whole team. They always give a helpful, friendly and efficient service. Worry and hassle free and in our opinion good honest value in every way. They all care about the c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.
Informações de contacto
Haynes Group, 23 Ashford Road, ME14 5DQ, MAIDSTONE, Reino Unido
- 01622756781
- marketing@haynesgrp.co.uk
- www.haynesford.co.uk
4,5
Excelente
318 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful
Very helpful, very informative and knowledgeable
Tori Russon was very helpful and kind
16 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
We’re so glad you had a great experience — your kind words really made our day 😊
It is appreciated that you took the time to share your thoughts with us, thanks.
Resposta da Haynes Ford
Thanks Andrius, really appreciate you leaving us a rating and comment.
Booking in quick and efficient
Booking in quick and efficient
Mechanic: very professional with great communication skills when handling back vehicle
6 de agosto de 2025
Opinião espontânea
Resposta da Haynes Ford
We’re so glad you had a great experience — your kind words really made our day 😊
It is appreciated that you took the time to share your thoughts with us, thanks.
I would highly recommend Haynes Fords…
I would highly recommend Haynes Fords great customer service when I had to take my car in for a service.
12 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Katherine, we really do appreciate that !
Tyre replacement
Car was recovered to Haynes after a blow out, new tyre was ordered and replaced in good time, cannot fault the service received from Tori and Tommy.
10 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
We’re so glad you had a great experience — your kind words really made our day 😊
It is appreciated that you took the time to share your thoughts with us, thanks.
I loved the video of the bottom of my…
I loved the video of the bottom of my car and the communication with the service staff.
9 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Ben, appreciate your time in leaving us a review and rating
The staff was very helpful and polite
The staff was very helpful and polite, I had diagnostic done and ford identified my problems and made it easy to navigate my options.
8 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Jamie, really appreciate your rating.
Excellent service
Excellent service - quick, professional, and honest. My car runs like new!
11 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
We’re so glad you had a great experience — your kind words really made our day 😊
It is appreciated that you took the time to share your thoughts with us, thanks.
Good service& the staff are very…
Good service& the staff are very friendly & helpful
12 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
We’re so happy you had a great experience. It honestly makes our day to hear that!
Big thanks for your support — and if you ever need anything, we’re just a message away.
First class service and customer care…
First class service and customer care ⭐️⭐️⭐️⭐️⭐️
9 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
We’re so happy you had a great experience. It honestly makes our day to hear that!
Big thanks for your support — and if you ever need anything, we’re just a message away.
Very poor service took car in for…
Very poor service took car in for yearly service and mot and said about car a/c might need changing as we havnt had it changed in 8years but it still worked ok car came Back no a/c and they said there was a broken pipe to unit and would cost even more money which I said it worked ok when it went in now they won’t own upto to what they have done charged us for doing a re gas and we got no a/c and now have to pay to get it repaired never going back to Haynes again it’s disgusting
6 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thank you for sharing your feedback with us Mark. We are truly sorry to hear about your experience and would like to assist further to resolve the issues encountered.
To help us address your concerns promptly, could you please email your registration number or invoice details to our customer care team at customercare@haynesgrp.co.uk? This team is dedicated to ensuring your satisfaction and will be more than happy to assist you.
We appreciate your patience and look forward to resolving this matter for you.
David was a great salesman who answered…
David was a great salesman who answered all questions about the van & was easy to deal with to complete purchase.
3 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Colin, its great to hear this feedback and will pass onto David. We really are grateful to you for sharing it with us.
Resposta da Haynes Ford
Thanks Jo, glad our processes are working in regards to reminders and bookings. Thanks for leaving us such a great 5* rating.
No hassle ,problem got resolved with no…
No hassle ,problem got resolved with no fuss .
One happy customer,thankyou
5 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thank you Guy for your time in leaving us such a great 5* rating. It really is appreciated.
Service and MOT of a C Max
My C Max was returned on time and had been cleaned Inside and out to a high standard. Everyone I had contact with was polite and helpful. The whole experience was good and I will definitely use Haynes for all future work on my car.
8 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Brian, we really do appreciate your feedback and 5* rating.
Excellent and efficient service
3 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Great to hear Julie, we really do appreciate your time in leaving us such positive feedback.
Amazing Service
The online booking app was brilliant
The service adviser (Tommy Hodges) was very polite and knowledgeable
The car was returned with no damage/issues
The free breakdown cover was a lovely surprise
I will 100% be returning to Haynes
4 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Shaun, we really appreciate that feedback and your time leaving it for us.
Very friendly team
Very friendly team, really helpful and answered all my questions.
6 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Appreciate you taking the time to rate us Rebecca, thanks !
Great customer service
Me and my wife both had MOT and services for our cars, Tommy and his colleague was really friendly and looked after us, would very much recommend.
6 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thank you Gurdeep, appreciate your feedback and will ensure that it is passed onto Tommy.
Always great service here
Always great service here, I can rely on them to properly diagnose my car when other mechanics just cannot! Thank you 😊
8 de setembro de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Jo, really appreciate you taking the time to leave us such great feedback and rating.
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