Hazelton's Canada Opiniões 

1213
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Everything was substituted nothing matched what I ordered not the colour not the item - their attitude was unapologetic confrontational and unhelpful . They cited Policy contradicting the FAQS page.... Ver mais

Classificada 5 em 5 estrelas

Hazelton's has a great selection of gift options at every price point. The gift baskets/arrangements make me proud to send and are impressive to receive. The ordering process and ability to substitu... Ver mais

Classificada 4 em 5 estrelas

Everything in terms of the ordering experience and delivery were great. My one suggestion would be to give a delivery ETA if possible, just so the sender knows when in the day to expect delivery to be... Ver mais

Classificada 5 em 5 estrelas

This was a wonderful experience! It was a late night decision for a next day delivery to my sister for her anniversary. Although I made an error with the address, it was suspected and a hazelton rep... Ver mais

Informações sobre a empresa

  1. Comida, bebidas e tabaco

Escrito pela empresa

Gift baskets shipped Across Canada, USA. Local customers since the 1980s.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 5% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(1213)

379 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

My granddaughter received her muffins…

My granddaughter received her muffins and was so over the top surprised!!! She brought them to school to share with friends !!! Thank you for making the difference in her day. And helping me send muffins from her Nana on the other coast of Canada 💁🏻‍♀️

14 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible

Horrible. 2 weeks and not shipped. Customer service lied about shipping and snarky reply when confronted. What a waste of time.

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The receiver loved the gift

The receiver loved the gift. I had made a mistake in the address and the delivery driver went out of his way to ensure that she received it.

I have ordered several times and it's always been a positive experience.

11 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I wanted to send a birthday gift to my son

I wanted to send a birthday gift to my son. I chose a cake and champagne basket. The price was around $300. My account was immediately charged for this. Two days later, I received a notification that due to a problem with my payment, the money would be refunded. What's the problem with the money if they'd already charged it and my order was canceled? The company is Yorkville's. The next day, I placed a similar order with Hazelton's. The result was the same. I had to pay again because their computer... I sent an e-transfer as requested, and the next day I received a warning that the fruit and cake I ordered might spoil and were awaiting my decision. It was close to my birthday, so I agreed to the shipment, considering the risk. Two days later, I received a notification: the order was canceled on the day of delivery. A complete lack of responsibility and customer care. I have the impression that both of these companies are working together, as their websites look identical in terms of both the design and the banking issues. I do not recommend using their services to anyone. It looks like a scam to me.

13 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Caregiver support - perfect basket

This was for a friend who was taking care of her elderly mother in the hospital. I wanted her to have easy options for food and snacks as sometimes Caregivers need some someone to care for them too. The basket arrived right in time with great quality food and options. Thank you for making things easy for all people.

5 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you

Thank you; another well-received delivery. I've used you a number of times over the past few years. Your website is easy to use and deliveries are on time. The only late one was my fault as I ordered it too late.

4 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Unreliable

Though the items themselves are wonderful, the service is not, and the customer support is worse. I ordered a gift set and florals to someone as a birthday gift, ordered it many days in advance, and asked for delivery to be on their birthday. The package arrived 3 days after their birthday and only one part. The next part arrived a day after that.

When I contacted customer support (this was before it was delivered; the day after the recipient's birthday), I was met with "there is a tracking number, watch that to see when it will be delivered".

I explained that I selected the date for delivery and it was still not there, after that date had passed, and that I could see when the estimated arrival date was, and that I was deeply disappointed that it was multiple days after I had selected for it to arrive. (If I knew there could be a day or two delay, I would have chosen expedited delivery.)

I was then met with a simple "We're sorry for any inconvenience caused."

Nothing to try and rectify the situation. It was a cold and emotionless response that has led me to now want to have nothing to do with this company in the future if this is how they treat their customers.

29 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company and website

I found Hazelton's website easily online. The website was very user friendly and efficient. They displayed their product expertly and allowed the customer to view a wide range of product alongside prices. Costs were shown upfront with no hidden charges. They made sending items within Canada easy especially from the UK. Delivery to my friends was timely and as agreed. I would have no hesitation using them again or indeed recommending them.

6 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I would not shop here again

I would not shop here again. They substituted the most important item in the basket, and that ruined both the presentation and quality. For that price, I could have done so much better. Do not recommend.

5 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic company to deal with

Fantastic company to deal with, everything arrived beautifully presented, you’re notified every step of the way when it came to delivery and even sent a picture of the package handed over. Excellent work and I will be using again.

24 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Wrong item delivered as a gift & zero accountability

I made an order for my friend's birthday and it arrived with the wrong item, and when I emailed Hazelton to inform them of the wrong delivery and how it ruined the whole surprise, they completely brushed it off by saying "substitutions are common in the gifting industry". They didn't offer to exchange it, didn't even apologize, and their email sounded like ChatGPT wrote it. Never again.

14 de abril de 2026
Opinião espontânea

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