Online responsiveness & Owen Sound Store Layout. The Owen Sound dispensary was easy to navigate. All product was behind glass shelves to reduce the risk of pilferage and mishandling. Be sure to come t... Ver mais
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Leia as opiniões dos outros
Service was quick, courteous and very understanding. They were ready to assist immediately, investigated and then corrected the issue. All while keeping me informed. Amazing customer service from th... Ver mais
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Zanish R provided the most exceptional customer service I've ever experienced. Prompt, friendly, knowledgeable, what more could you ask for? I recommend cannacabanna as their customer service can he... Ver mais
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Raj grover is the outright owner. Go figures it's become another shit hole. Another Tim hortons turned to shit... Anything thing they touch turns to DISGUSTING trash. The toxic weed commun... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
10828 124 St, Edmonton, AB T5M 0H3,, Canadá
- info@cannacabana.com
- cannacabana.com
3,7
Aceitável
145 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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TOP CLASS CUSTOMER SERVICE
Service was quick, courteous and very understanding. They were ready to assist immediately, investigated and then corrected the issue. All while keeping me informed. Amazing customer service from the counter to the online service. Keep up all the great work!!
30 de setembro de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Kaboni,
Thank you so much for taking the time to share this! 😊 We’re really glad to hear our team was able to jump in, look into the issue, and get everything sorted out while keeping you updated along the way. Knowing you felt heard and taken care of from start to finish truly means a lot to us. 💙
We really appreciate your kind words about both our in-store and online teams. We’ll be sure to share this with everyone, it’s feedback like this that makes our day!
Have a great day! 🌟
Zanish R provided the most exceptional customer service
Zanish R provided the most exceptional customer service I've ever experienced. Prompt, friendly, knowledgeable, what more could you ask for?
I recommend cannacabanna as their customer service can help with any issue you may encounter.
29 de setembro de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Levi,
Thank you so much for sharing such wonderful feedback! 😊 We’re genuinely happy to hear that you had such a positive experience with our customer service. It’s great to know our team was able to make things easy with prompt, friendly, and knowledgeable support. 💙 We’ll definitely pass your kind words along to Zanish, it truly means a lot to the whole team!
Thank you for recommending Canna Cabana and for your continued support!
Have a great day! 🌟
Great quick service no bs
23 de setembro de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey E Bultje,
Thank you so much for the great feedback! 😊 We’re happy to hear you had a quick and straightforward experience with us. We really appreciate your support and love knowing we could keep things simple and hassle-free! 💙
Have a great day!
Good Service and excellent prices
Good service fixed the issue I had with my account syncing with the store. Service and prices are excellent at my local store in Drayton Valley !
18 de setembro de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Brad,
We understand how frustrating it can be to reach out multiple times without getting a resolution, and we appreciate you sticking with us through it.
We're glad to share that your Elite membership has now been successfully synced with your account, and you should be able to fully access all your perks going forward.
Thank you for your patience, and please don't hesitate to reach out if anything else comes up.
Have a great day! ⭐
The store that I visit is the Fairway Rd. Kitchener Store.
I have been in the store many times and find that CARE is always wonderfully friendly and knowledgable.
I am pleased to say that Care is a great customer service representative for my store!
Thanks for your advice Care!
Peter Gauthier
17 de setembro de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Peter,
Thank you so much for sharing this! 😊 We’re really happy to hear you’ve always felt welcomed and well taken care of during your visits.
We’ll definitely pass your kind words along to the team, it’s great to know the advice and service have made your experience even better! 💚
Have a great day! 🌟
Website responsiveness and Owen Sound Store
Online responsiveness & Owen Sound Store Layout. The Owen Sound dispensary was easy to navigate. All product was behind glass shelves to reduce the risk of pilferage and mishandling. Be sure to come to the store with valid photo ID; however, if you appear over 40 years old, you might not get asked for it. The online contact forms are monitored and you should get a response in <48 h. The edibles were competitively priced, when compared to other outlets.
11 de setembro de 2026
Opinião espontânea
Resposta da cannacabana.com
Hi,
Thanks so much for this detailed rundown of the Owen Sound location! Really glad the layout made it easy to find what you needed, and glad to hear our online forms have been responsive for you too. You're also welcome to reach out directly via email at info@cannacabana.com anytime. Appreciate you taking the time to share all of this.
Have a great day! ⭐
Most of the people there are great
The two people it will work tomorrow high they didn't know anything about doing the job order high then they couldn't check the receipts to see if I was legal ordering what I did which was 2 oz and then they chewed me out about everything I could have possibly done wrong that I didn't do wrong to me forced me to take another dirty because of my heart all the time now so it's great fun .. also they never asked for my ID to check on the computer or to see my ID or to see the receipts for the 2 oz of the pot I had bought so they literally handed out 2 oz of pot somebody for fun
29 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hi Dale,
We're sorry to hear about your experience.
Could you please share your order ID with us, or contact our Customer Support team directly at info@cannacabana.com with your order details?
Once we have the information, we'll make sure this is reviewed and addressed promptly.
Thank you for bringing this to our attention. Have a great day!
big sign out front says lowest price…
Big sign out front says lowest price guaranteed. What a lie. I even bought something at another one of their stores a week earlier for $15 and they wanted to charge me for the same item $17 and they would not price match. lies lies lies
The driving distance between Highland Hills Mall (located at 875 Highland Rd W in Kitchener) and Uptown Waterloo ( 35 King St S) is approximately 4.8 kilometers (about 3 miles).
I'm sorry but I don't have the time to go back and forth and back and forth with you guys. Call me if you want to discuss this further I have a receipt
I think I made it very clear what my complaint was
2 de setembro de 2026
Opinião espontânea
Resposta da cannacabana.com
Hi Ric,
We're sorry for the frustration this has caused, and we completely understand how it feels when a sign promising the lowest price doesn't seem to hold up in practice.
Could you please share your order ID with us, or contact our Customer Support team directly at info@cannacabana.com with your information?
Once we have the information, we'll make sure this is reviewed and addressed promptly.
Thank you for bringing this to our attention.
Have a great day! ⭐
This company is amazing!
Their products are awesome! The best in town. Also, I had a situation recently that required I work with their customer service to sort it out. They worked with me right to the end with friendly patience and exemplary service.
I highly recommend Canna Cabana!
1 de setembro de 2026
Opinião espontânea
Resposta da cannacabana.com
Hi Kim,
Thank you so much for sharing this heartfelt feedback! 😊 We’re genuinely happy to hear that you’re enjoying our products and that our customer service team was able to make a difficult situation feel a little easier. Knowing that our team treated you with patience and care truly means the world to us. 💙 Your recommendation means so much, and we’re grateful to have you as part of the Canna Cabana family!
Have a great day! 🌟
I bought a Puffco from the St-Larent
I bought a Puffco from the St-Larent shop and when I came home and used it for the first time following the instructions, I got a massive headache and burnt rubber smell was coming out of the device. When I cam back, they actually tested the device to make sure the problem was there. Then decided.to refund me, unfortunately, the interac system stopped working for a few minutes. The person serving me kept his calm and handled the situation (and a horde of customer that was coming in) very well. That's my favorite shop and I will come back there. I always get an 11/10 service. Zanish was the one who helped me!
18 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hi J L,
Thank you so much for sharing this! We’re truly glad Zanish was able to stay calm, patient, and helpful throughout the situation and make sure everything was handled properly. It means so much to hear that you continue to consider us your favorite shop and would happily come back. 💙 We’ll definitely pass your kind words along to Zanish, 11/10 feedback like this is what makes our day!
Have a great day! 🌟
Best customer service
Anytime I've had to use the customer service on canna cabana I've had nothing but smooth, satisfactory service. I wish the in store employees were just as spectacular but can't win them all ahah. The prices are out of this world too and the elite membership is WORTH THE MONEY!! SO MANY SAVINGS!
27 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hi Kameryne,
Consistency in support like this is always the goal, glad it's been a smooth ride every time you've reached out! There's definitely room to keep raising the bar across the board, including in store, and that feedback is genuinely useful for us. Thrilled to hear ELITE has been paying off too, those savings are exactly why we built the program the way we did. Thanks so much for sharing all of this with us 🙏
Have a great day! ⭐
Favourite shop
Amazing customer service in store and online. Online staff work efficiently, my issues was resolved the same day, within a couple hours. In store staff are always super friendly and have great recommendations and opinions on products
26 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Mairead,
Thank you for this appreciation, you just made our day awesome! 🌟 Quick turnaround with a resolution wrapped up in just a couple hours shows the team doesn't let things sit, and having knowledgeable staff on the floor to guide product choices rounds out the experience nicely Thanks so much for taking the time to highlight both sides of it 💚
Have a great day! ⭐
The website states a different thc%…
The website states a different thc% than the actual product. I did not know they do this and would not have purchased what I got as it had a lower % of thc. Very disappointing and untrustworthy imo.
24 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hi Roberta,
We understand the frustration, THC percentages can naturally vary from batch to batch, so the number you see may difference slightly depending on which batch your product came from. That said, if you still feel there's a mismatch or any concern with what you received, please don't hesitate to reach out directly to our Customer Support team (info@cannacabana.com) we'll make sure to look into it and get things sorted out for you.
Have a great day! ⭐
Midnapore- Calgary
Midnapore- Calgary. … friendly knowledgeable yards care of customers!!
18 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Mureahl, this made our day to read! 😄 Sounds like the team at the Midnapore, Calgary location left a great impression, friendly and knowledgeable service like that is exactly what we aim for on every visit. Thanks so much for taking the time to share this 🙏 Have a great day! 🌟
i would never shop here again
i would never shop here again. 1891 rathburn road east stay away this is a bad location I was charged a great deal more than the price listed i was told the price was for elite members but the price clearly said member not elite member I am a member so my 50 dollar order came out to over 80. what is the point of member discount if they won't honour the deal this used to be a great dispensary now it is on my never shop here its just not worth the hasslel of making sure your getting the listed price and if you prove your are not, they still won't honor it.JUST SHOP SOMEWHERE MORE TRUST WORTHY THIS IS NOT THAT PLACE
20 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Tom, we're really sorry to hear about this experience, especially around pricing not matching what was listed, that's a frustrating position to be put in and not the standard we want at any of our locations, including Rathburn Road East. We did take a look on our end but weren't able to locate an account under the name provided. We'd really like to get this sorted out properly for you, so please reach out directly to our support team at info@cannacabana.com using your existing account email, and we'll investigate this internally right away and make sure it's made right.
Have a great day! 😊
I WORKED FOR THIS SHT COMPANY AS A…
I WORKED FOR THIS SHT COMPANY AS A RETAIL SHIFT LEADER...I QUIT....ANOTHER JOB CAME UP...THEY SAID I DIDN'T HAVE THE QUALIFICATIONS FOR RETAIL SHIFT LEADER....THAT'S THE COMPANY...THEY'RE MORONS....RAJ...THE OWNER...HIRES RACIST PEOPLE THAT MAKE FUN OF INDIAN PEOPLE....AT THE COMPANY OWNED BY AN INDIAN PERSON....THIS IS THE WORST CANNABIS STORE IN EXISTENCE...THE BIGGEST PROBLEM IS THAT THE PEOPLE THAT ARE HIRED IN MANAGEMENT POSTIONS ARE COMPLETE AND UTTER MORONS...THEY DON'T KNOW A THING ABOUT WHAT THEY'RE DOING AND FIRE ANYONE THAT GETS TO 6 MONTHS SO THEY DON'T HAVE TO PAY ANYONE A RAISE....THEY ARE TURNING AND BURNING THROUGH EVERY SINGLE PERSON THAT WORKS FOR THEM....DO NOT SHOP HERE AND DO NOT WORK HERE....THIS IS ONE OF THE WORST BUSINESSES TO EXIST IN CANADA....
19 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Dustin,
We take feedback like this seriously. For matters related to employment or workplace concerns, we'd recommend reaching out directly to HR team, and your issue will be addressed as a priority.
Have a great day!
Resposta da cannacabana.com
Hey Simmy, first off, we're sorry this turned into such a hassle for you. We took a closer look into your concern regarding the phone number update you requested for your account, and after checking on our end, we found that the new number you provided is already registered against another existing account, which is why we're unable to add or update it on your account at this time, this isn't something we're able to override on our side. If you have a different phone number that isn't already tied to another account, we'd be more than happy to get that updated for you right away, just share it with us (info@cannacabana.com) and we'll take care of it promptly. We understand this wasn't the resolution you were expecting, and we appreciate your patience while we sorted through the details 🙌
Have a great day! 😊
This is my go to place!
I had a good fortune to drop in on this place and was thoroughly delighted to be served by this tall good looking guy with grey hair. Very impressed with his level of knowledge particularly with infused products. Wanted to learn more about them and left with great satisfaction. I’ll be sure to keep coming back to this place on March Rd. I noticed the other store locations don’t get nearly the same great reviews.
14 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey John, we're really glad to hear this! Sounds like you got a great experience from our team member on March Rd, especially with all that knowledge on infused products, glad it left you feeling informed and satisfied. Excited to know you'll be back again soon, and thanks for taking the time to share the details of your visit with us 🙌
Have a great day! 😊
Great and fast customer service
Great and fast customer service! Thank you!
10 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Jackson, we're really glad to hear this, you made our day! Fast and helpful is exactly what we aim for, so it's great to know it came through for you. Thanks for taking the time to leave this review 🙌
Have a great day! 😊
Best store I’ve been to.
I live in Waterdown and there are at least 4 shops that I could go to but I prefer to drive 1/2 hour to Canna Cabana on Upper James.
The staff are very friendly and welcoming. If I have a question, they know the answer but if they don’t, they will take the time to find the answer.
13 de agosto de 2026
Opinião espontânea
Resposta da cannacabana.com
Hey Ron, honestly, this made our day 🙌 Driving half an hour past four closer shops just to come to our Upper James location says a lot, and we're so glad the staff have been living up to that trust. Whether it's answering right away or digging until they find the answer, that's the kind of care we want every visit to have. Thank you for taking the time to write this out for us 💚 Have a great day! 😊
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