HBH Woolacotts Opiniões 

232
•
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

My TV was Delivered as requested and installed by Sean and Matt. They could not have been more helpful and set up the TV for my use. They explained how to operate the TV with clarity. Put everything b... Ver mais

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Classificada 5 em 5 estrelas

Jon was extremely helpful and understood my budget and what I was looking for. The demonstration of the soundbar was informative and it suits my needs. The delivery was also very smooth and the d... Ver mais

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Classificada 5 em 5 estrelas

Very happy with the service given by Woolacotts. Delivery men were polite and careful bringing the freezer inside. There was an issue on the size as differed from the website but this was rectified... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After a total failure of our old freezer, a call to the store at 5.20 resulted in a new fridge freezer purchase and a delivery slot of the following morning. The whole team at Barnstaple branch went a... Ver mais

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Informações sobre a empresa

  1. Loja de eletrodomésticos
  2. também em
  3. Reparação de eletrodomésticos

Escrito pela empresa

HBH Woolacotts is Cornwall and Devon's premier independent electrical retailer, specialising in household appliances, TV, home entertainment and hi-fi. With 50 years experience in the sector, we're the local electrical experts you can rely on, whether in-store at one of our nine shops, by phone or online. We offer free delivery across Cornwall and Devon, unparalleled aftersales support, knowledgeable sales assistants and a reputation you can trust. And with a qualified service department offering repairs to white goods, TVs and more, we can help get you back up and running if you do encounter issues. We're also qualified service agents for a large number of the brands we stock, so we can be your one stop shop for all of your electrical appliance needs.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

232 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 48 horas

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4,8

Todas as opiniões

(232)

78 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

great service

I have used Woolacotts Bude for many years. I have always been very happy with the service I have received.
I recently purchased a new hoover but needed some help with the direct debit so I popped in today and was served by GUS who was friendly and really helpful and sorted everything out for me. Great Service, Thank you

10 de agosto de 2024
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Resposta da HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear that you've been pleased with the service you've received at Bude, and hope to see you in store again soon!

Classificada 5 em 5 estrelas

I ordered a new washing machine

I ordered a new washing machine, having been given some knowledgeable advice from Sam at your barnstaple shop. Very impressed. It was delivered today, the old machine taken away and my new one fitted. Both delivery men polite and helpful in answering my queries on a couple of things. I will not hesitate in using this company again when I need an electrical appliance replaced. Thank you. An excellent service.

8 de agosto de 2024
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you're pleased with the service you've received! We look forward to seeing you in store again in the future.

Classificada 5 em 5 estrelas

Over and above what can be expected

My under warranty record deck died and needed warranty repair. On its return it was damaged by the courier although working. After discussions I was able to trade it in and change to another model by adding the difference. Yet again, Dan's experience in the field came to the fore and I now have a better deck that sounds much better than the previous which goes to show the value and knowledge of trained staff is paramount. The service I received was over and above what I could ever have expected. Thank you.

28 de junho de 2024
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Resposta da HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear of the excellent service you received from Dan and will ensure that your feedback is passed on to him. We're also pleased to hear that you had a positive result from the situation.

Classificada 5 em 5 estrelas

Brilliant customer service

Brilliant customer service - took in my Miele vacuum which wasn’t working. User error (ahem) but they sorted it out perfectly.

6 de abril de 2024
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Resposta da HBH Woolacotts

Thank you for your review - we're glad we could help!

Classificada 5 em 5 estrelas

Outstanding company

I recently bought several white goods from the Bodmin branch of Woolacotts at the end of 2023. Because the experience had been such a good one, I returned recently to buy a couple of televisions. On both occasions in the shop, Jon was friendly without being ingratiating, knowledgeable without being pushy and quick to understand what I was looking for. He offered me some generous discounts and completed the paperwork, which included arranging installations and set up, in record time. Delivery and installations went very well - I received notifications of arrival times that were kept to (not always the case). The products were installed quickly and well. The delivery men (Colin and Tris for the TVs) set up the products and gave me comprehensive operating instructions. Best of all is that, should I need any after-sales help, I have one phone number to call, and Jon in Bodmin to discuss issues with - rather than speaking with strangers in a call centre thousands of miles away! It was a real pleasure doing business with Jon and Woolacotts, and there is nowhere else I would go to for electrical goods.

2 de março de 2024
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Resposta da HBH Woolacotts

Thank you for taking the time to leave such a lovely review - we'll ensure that your feedback is passed on to Jon, Colin, Tris and their relevant managers. We hope to be able to help again in the future!

Classificada 5 em 5 estrelas

It’s where Harrods meets Grace Brothers

I needed help. Microwave not working and oven packed up. A man arrived from HBH Woollcotts and solved the issues. I opened the door to the microwave and he knew instantly the problem inside 10 seconds. He then went on and replaced a part in the oven with a spare part in his bag. Only one question…Why did he not wear a cape and have his underpants on outside his trousers..?

15 de fevereiro de 2024
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Resposta da HBH Woolacotts

Thank you for the lovely review - we're delighted to hear that our engineer was able to help resolve the issue so quickly!

Classificada 5 em 5 estrelas

Amazing service …

Went into Plymouth branch Monday mid morning to buy a washing machine, bought it and it was installed by 4pm.Truly amazing service,

26 de fevereiro de 2024
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're glad we could help!

Classificada 5 em 5 estrelas

Brilliant service

Steve and Dean delivered my tumble dryer and took my old away. I found them both very efficient, polite and they explained everything very clearly to an old lady like me. Would highly recommend 😊☘️🍀

12 de fevereiro de 2024
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - I'll ensure that your lovely feedback is passed on to Steve and Dean's manager!

Classificada 5 em 5 estrelas

Great customer service.

Visited the St Austell branch on Friday with my disabled husband to look at cookers. We were greeted and offered assistance straightaway. We were helped to the lift and offered a wheelchair if we needed one. The salesman offered imformation and guidance on the products. Bought the cooker and given a quick delivery date. He also helped get my husband into the car. Nothing was too much trouble. I've used the store before and recommend them to everyone. Their customer service is excellent.

19 de janeiro de 2024
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Resposta da HBH Woolacotts

Thank you so much for taking the time to leave us such lovely feedback. We're glad that we could help and hope you enjoy your new cooker!

Classificada 5 em 5 estrelas

I will now always stick to Woolacotts!

I and my family have been using Bude Woolacotts for many years. When I relocated to Exeter I didn't realise they were able to cater to me and so bought from another store which I soon regretted. I was then pleased to find that although Woolacotts don't have a store in Exeter, they still deliver items and provide aftercare to Exeter.
I have purchased white goods and electrical equipment from Bude Woolacotts. They have gone above and beyond to fix issues I have experienced with appliances and to help me achieve a good outcome.
The communication with Woolacotts is reliable and helpful. It's useful to be able to contact specific persons by email as well as phone. Woolacotts not only provide exceptional support when it comes to purchasing an item but they also provide amazing aftercare!
I will now always stick to Woolacotts and continue to recommend them to others.

30 de dezembro de 2023
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Resposta da HBH Woolacotts

Thank you so much for taking the time to leave us such a lovely review - we're delighted to hear that you continue to be pleased with the service we provide!

Classificada 5 em 5 estrelas

I can’t praise Steve enough for his…

I can’t praise Steve enough for his help to provide a freezer at short notice.
We were let down by Currys and lost the contents of our freezer waiting for the delivery that never happened. Steve would have been happy for us to have taken the store model immediately if required, I don’t know of another company that would be so obliging. Thank you again for your help. Eric Grant.

7 de janeiro de 2024
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the service Steve provided, and we hope to see you in store again!

Classificada 1 em 5 estrelas

After service care awful

Sales service is excellent but when you need to use their engineers under warranty it's dreadful.
I've had an engineer out 3 times, the last was yesterday and hay presto the same fault code has come back up on my dishwasher EO1.
I've now had enough and bought a new one from AO.com.
You need to get your act together as I won't be using your service again.

30 de novembro de 2023
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Resposta da HBH Woolacotts

Good Morning. Thank you for your review and drawing our attention to the experience you have had. I believe after our discussion on the phone you highlighted some important points that we have taken on board and discussed with the relevant people involved. As I mentioned to you on the phone we take customer care very seriously and I believe on this occasion we've made mistakes, but its through these mistakes and the constructive feedback you provided me that we can continue to improve our service. I do hope the solution that we came to has in some way restored your faith in us, and I hope we can do business with you again in future. Should you require any further assistance or have any further comments you feel may aid in the improvement of our service you are welcome to call me directly. Thank you again. - Ollie (Plymouth Store Manager)

Classificada 5 em 5 estrelas

Excellent service again from the…

Excellent service again from the Barnstaple store. Let me go in to collect after 5, helpful assistant took the item to the back of my car. Friendly, efficient, great products and fab price.

24 de novembro de 2023
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're pleased to hear that you received such good service from our Barnstaple team!

Classificada 5 em 5 estrelas

I had 3 big kitchen appliances…

I had 3 big kitchen appliances delivered, Kevin and Dan were amazing! They disconnected and reconnected my appliances, made sure everything was as it should be.
They were super friendly and I had a nice little laugh with them as they was doing the work. Excellent service from the delivery drivers.
The staff have also been super friendly and very helpful. Excellent service and got me sorted so quickly as I couldn’t be without my appliances.

Would recommend HBH WOOLACOTTS to anyone!

2 de novembro de 2023
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that our team delivered the levels of service our customers deserve!

Classificada 5 em 5 estrelas

The salesman Matthew was very…polite and knowledgeable

The salesman Matthew was very knowledgeable and polite he helped find the right soundbar for what I wanted and demonstrated the Sony soundbar

20 de outubro de 2023
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're pleased to hear that you were satisfied with the service that Matthew delivered and the product that he recommended.

Classificada 5 em 5 estrelas

Delivery staff

After the non pushy staff at the Wadebridge store I purchased a fridge freezer over the phone. The two delivery staff couldn't had been more helpful by possitioning the large appliance in a tight corner in the kitchen. Thank you to them and I must add the purchase was a good price.

9 de outubro de 2023
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Resposta da HBH Woolacotts

Thank you so much for taking the time to leave a review for us - we're glad we could help and we hope to see you again!

Classificada 5 em 5 estrelas

HBH Woolacotts Plymouth Branch

I was very happy with HBH Woolacotts today. The Manager, Paul, was very helpful and considerate of my minor moan. Thank you, Paul.

15 de setembro de 2023
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review!

Classificada 5 em 5 estrelas

Wouldn't go anywhere else!

So helpful, informative, friendly and knowledgeable. Lovely personal service. No hard sell/trying to up-sell, just listened carefully to what I wanted and didn't try to blind me with science or make me feel overwhelmed. So fortunate to have a local company like Woolacotts.- I would never have received the same high level of service from other national companies/on-line.

23 de agosto de 2023
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us such a lovely review - we hope we can help again in future!

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