Poor service and incomplete information on website!
We drove to the fireplace centre from Liverpool to Leicester to purchase a large marble fireplace seen on line, as we wanted to see it before buying. On getting to the address it looked nothing like the image on the website which stated they have two show rooms-12-14 Great Central Street, Leicester, LE1 4JT which stated on the door of what looked like a disused building, that an appointment was needed-not mentioned on the site!
There was no other address on the site- I tried phoning the number three times - I could only hear what sounded like stone grinding on first call the second call I asked for the other address the line went dead I tried again and the phone duly went dead again. Appalling service, and web that does have appropriate information. They have lost a big purchase as a result.








