I wanted to thank you to a lovely retailer who works in Cheltenham HMV her name is Snow , wonderful service , so friendly and helpful. Witnessed her being verbally abused by another customer she hand... Ver mais
A empresa respondeu
Localização
Alterar localização28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
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Leia as opiniões dos outros
Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... Ver mais
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Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... Ver mais
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Daugther has been trying to source more k pop albums without paying high import fees/postage. She has finally found HMW that offer that and they will deliver as soon as the album is released if not in... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Cheltenham
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
28-29 Regent Arcade, GL50 1JZ, Cheltenham, Reino Unido
4,8
Excelente
280 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
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They delivered very quickly
They delivered very quickly, and the staff are always very helpful.
21 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hello Jean,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very happy with the DVD
21 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hello Michael
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Thankyou for my order
Hi.... I experienced a great service at cheltenham.... They were polite friendly and explained everything to me.... Thankyou so much the order came quick and fast. I would definitely recommend always.
22 de outubro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were so very helpful and…
The staff were so very helpful and knowledgeable of the products, great shop too, so much to see and choose from.
20 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Sally
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful staff
Very helpful staff. Could be better organised in store but overall very hood
18 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hello Dawn
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Lovely friendly guy..Very fast service..
11 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
😁😁😁😁
Always a positive experience whether instore or online. On this occasion I had a great shoo instore. I was easily able to find what I wanted, there was plenty of choices.
7 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Trouble free
4 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comment and can’t wait to see you again soon!
Hmv Cheltenham store are very helpful
Hmv Cheltenham store staff are very helpful 😎 the new bigger store is very cool place 😎
4 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Daryl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Cheltenham
Hi Mr Hill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Cheltenham
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Good The Bad The Ugly 4k Bluray
Fast delivery, product is in peak condition
27 de setembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Alfie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The customer service was good
I am happily with the item and the service was great
10 de setembro de 2025
Resposta da hmv (UK) - Cheltenham
Hello simon
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Resposta da hmv (UK) - Cheltenham
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
i ordered the dvd that i wanted but you…
i ordered the dvd that i wanted but you got the wrong copy so i'm going back into cheltenham branch with the video i have then i hope you can order the version i i looking for
29 de agosto de 2025
Resposta da hmv (UK) - Cheltenham
Hello David
Thanks for taking the time to bring your recent experience to our attention. We can confirm that your order was Excalibur on DVD, priced at £6.99, and this is what should have been sent to you. If you received an item that was different to this, please contact our customer service team at support.hmv.com with as many details as possible, and they’ll take a look asap.
Thanks
Excellent service!
The guy in the Cheltenham UK store was extremely helpful and knowledgeable and nothing was too much trouble. It was a quick and easily completed request and transaction and we were very pleased with the service and outcome. We'll go there again. Face to face is always better when buying stuff!
12 de agosto de 2025
Resposta da hmv (UK) - Cheltenham
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cheltenham store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Good Service
A Funko Pop figure bought in store was damaged and needed returning. Colleague in store was very helpful, reordered another online for me and we collected afew days later.
4 de agosto de 2025
Resposta da hmv (UK) - Cheltenham
Hi katy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was told the record had been dispatched…
Was told the record had been dispatched and then had to wait a further week for an email to say it was in store.
Very nice service from Geraint when I picked it up.
22 de julho de 2025
Resposta da hmv (UK) - Cheltenham
Hello Mr Lewis,
Thank you for taking the time to leave a review. Please be advised that our delivery estimate for standard delivery is 2-5 working days, as your item was dispatched on the 15th, and arrived on Sunday 20th, this falls within at just over 3 working days. We do hope this helps but please get back in touch if we can assist with anything else.
Very helpful & informative member of…
Very helpful & informative member of staff. Order & delivery very prompt
8 de julho de 2025
Resposta da hmv (UK) - Cheltenham
Hi Trixie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
What's up with your preorders?
I preordered I think 4 arcane funkos at the start of the march, months later and no updates. Yet somehow on your website they keep going in and out of stock yet they are still listed as pre-order and none have arrived? This is a ridiculous amount of time and money I have wasted on this when I could have got them elsewhere by now. This isn't even the first time this has happened but even then they didn't take this long...
1 de julho de 2025
Opinião espontânea
Resposta da hmv (UK) - Cheltenham
Hi Bea
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
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