I wanted to thank you to a lovely retailer who works in Cheltenham HMV her name is Snow , wonderful service , so friendly and helpful. Witnessed her being verbally abused by another customer she hand... Ver mais
A empresa respondeu
Localização
Alterar localização28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... Ver mais
A empresa respondeu
Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... Ver mais
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Daugther has been trying to source more k pop albums without paying high import fees/postage. She has finally found HMW that offer that and they will deliver as soon as the album is released if not in... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Cheltenham
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
28-29 Regent Arcade, GL50 1JZ, Cheltenham, Reino Unido
4,8
Excelente
280 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
We wanted a DVD for our son and your staff member knew where to look and found us the one remaining copy! Great service.
18 de janeiro de 2026
Resposta da hmv (UK) - Cheltenham
Hi Johanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Cheltenham
Hi Richard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Such a friendly and welcoming…
Such a friendly and welcoming atmosphere, the employees are helpful and chatty, and I always manage to find everything I need from gifts to treats for myself
19 de janeiro de 2026
Resposta da hmv (UK) - Cheltenham
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The gentleman who served us went above…
The gentleman who served us went above and beyond to help.
17 de janeiro de 2026
Resposta da hmv (UK) - Cheltenham
Hi Yvette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I had a faulty Album delivered
I had a faulty Album delivered - not HMV’s fault - but they helped solve it very quickly both online and in store.
When things go wrong, it’s how people try to resolve the issue that makes all the difference.
17 de janeiro de 2026
Resposta da hmv (UK) - Cheltenham
Hi NORTERN1
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They were very friendly and very quick…
They were very friendly and very quick posting my item. to me I would recommend them to anyone Cheltenham hmv
16 de janeiro de 2026
Resposta da hmv (UK) - Cheltenham
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and collect
Easy to order and collect.
Helpful and friendly staff in store.
10 de janeiro de 2026
Resposta da hmv (UK) - Cheltenham
Hello Gareth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good efficient service
27 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Siskin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were extremely knowledgeable
Staff were extremely knowledgeable, friendly and helpful. Nice talking to a human being and great shopping experience.
9 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Christmas shopping
Shopping for extra Christmas presents. Found everything we needed & friendly staff at tills.
19 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
From ordering from you and it being…
From ordering from you and it being delivered the service was excellent. Thank you very much
16 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Sandra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Christmas gift
Happy with my purchase it’s for my grandson for Christmas, so not opened yet. I was a little worried about receiving in time for Christmas but it was not a problem
11 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
Hello Elaine
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Helpful happy staff
8 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
This is what makes us hmv Jane, so thank you for shopping with us and your 5 stars!
Easy ordering on line and prompt…
Easy ordering on line and prompt delivery to Cheltenham store
5 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Really helpful and assisted me getting a replacement for a damaged vinyl delivered to my home.
5 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi C
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
People so helpful and polite
5 de dezembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Keith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Cheltenham
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very satisfied customer
Superb service from the two members of staff that helped me with my purchase and the delivery was very quick arriving. Thank you Cheltenham, especially ALEX..
18 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The guys in the shop were so helpful as…
The guys in the shop were so helpful as we were surprised and confused our order had been split, and only one part was ready to collect initially. The shop assistants couldn’t have been more helpful and reassuring that the outstanding records would arrive, and they did.
22 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hello Helen,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
100% Cheltenham
I ordered to collect, and as usual it was a great experience! I was served by Nyk and he provided a great experience in the Cheltenham store!
20 de novembro de 2025
Resposta da hmv (UK) - Cheltenham
Hi Charlie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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