I try if at all possible to resist the likes of Amazon (not always successfully) and shop locally supporting local businesses in my town. I also like to see and touch the items I wish to purchase. On... Ver mais
A empresa respondeu
Localização
Alterar localização28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... Ver mais
A empresa respondeu
Daugther has been trying to source more k pop albums without paying high import fees/postage. She has finally found HMW that offer that and they will deliver as soon as the album is released if not in... Ver mais
A empresa respondeu
it got here so fast, in perfect condition and i was kept informed throughout the whole shipment
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Cheltenham
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
28-29 Regent Arcade, GL50 1JZ, Cheltenham, Reino Unido
4,8
Excelente
268 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
Geoff was very patient and helpful in dealing with an order enquiry for a steelbook.
6 de maio de 2026
Resposta da hmv (UK) - Cheltenham
Hi LAURENCE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
awesome
it got here so fast, in perfect condition and i was kept informed throughout the whole shipment
15 de maio de 2026
Resposta da hmv (UK) - Cheltenham
Hi Amelie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Exceptionally Customer Focused.
I try if at all possible to resist the likes of Amazon (not always successfully) and shop locally supporting local businesses in my town. I also like to see and touch the items I wish to purchase. On this occasion I was able to purchase a recently released 4K title and order and pay for another, due to be released shortly. They kindly offered to have it sent to me. The service and conversation and knowledge of staff is superb. When you are next in the area, strongly recommend you pay this store a visit.
14 de maio de 2026
Resposta da hmv (UK) - Cheltenham
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Cheltenham
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
As usual I was amazed how quickly my…
As usual I was amazed how quickly my order came. I was delighted as always.
From time to time I order from you and am always pleased having it delivered or collecting from the Cheltenham store. Well done HMV and thank you.
21 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Most polite informed and helpful staff…
Most polite informed and helpful staff ! So pleased the store is near enough that we can access it.
21 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hi Sheila
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy website to use and process was…
Easy website to use and process was smooth and simple. Prompt delivery and kept up to date with dispatch etc...
14 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hello Jon,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent staff helping
17 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hi Mr Dowsett,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered online
Ordered online, collected at store from very helpful HMV assistant.
11 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hi Laurence,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They found the CD I wanted and it was…
They found the CD I wanted and it was available for collection from my nearest store. No problem with either
6 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Cheltenham
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Every one in the hmv store was amazing…
Every one in the hmv store was amazing and very knowledgeable
1 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hi William
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales boy was extremely helpful
The sales boy was extremely helpful, nothing was too much trouble.
7 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
very helpful staff
1 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really fast service with good products…
Really fast service with good products especially limited vinyl.
The website is super easy use (too easy given how much I spend).
2 de abril de 2026
Resposta da hmv (UK) - Cheltenham
Hi.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Cheltenham
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Cheltenham
Hi DAVID
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Recommend
Easy to order online and collect order. Helpful staff at the counter. Enjoy browsing in the local, well-stocked store.
9 de março de 2026
Resposta da hmv (UK) - Cheltenham
Hello Anna
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Cheltenham
Hi Ben
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Cheltenham
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.