Recently purchased Project Hail Mary 4k from HMV in Colchester. Got home but on closer inspection the packaging was damaged. Took it back to the store and instantly replaced. Would like to thank Ellio... Ver mais
A empresa respondeu
Localização
Alterar localização7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
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Leia as opiniões dos outros
1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... Ver mais
A empresa respondeu
I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... Ver mais
A empresa respondeu
Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Colchester
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
7 Culver Square Shopping Centre, CO1 1WF, Colchester, Reino Unido
4,8
Excelente
264 opiniões
Pede aos clientes que escrevam opiniões
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Resposta da hmv (UK) - Colchester
Hi HAZEL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shop
Great shop, good choice of products, staff very helpful and good customer service.
Shop well lit, easy to navigate and perfect in town position.
7 de dezembro de 2025
Resposta da hmv (UK) - Colchester
Hi Pippa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Colchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Resposta da hmv (UK) - Colchester
Hi Nadine
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Colchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
People working at my local HMV are…
People working at my local HMV are always delivering fantastic customer service. They are friendly, helpful and knowledgeable.
4 de dezembro de 2025
Resposta da hmv (UK) - Colchester
Hi Cristoffer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly, professional & lots of choice
Great store, loads of product selection. The staff are friendly and helpful & really know their stuff.
27 de novembro de 2025
Resposta da hmv (UK) - Colchester
Hello Catherine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The friendliness and helpfulness of…
The friendliness and helpfulness of staff in store was brilliant and the emails informing me about the product and delivery was also very good.
3 de dezembro de 2025
Resposta da hmv (UK) - Colchester
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery to store
Fast delivery to store. Friendly staff. Item in perfect condition.
26 de novembro de 2025
Resposta da hmv (UK) - Colchester
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing customer service with really…
Amazing customer service with really friendly staff and a huge selection of music to pick from. Couldn't recommend HMV more.
26 de novembro de 2025
Resposta da hmv (UK) - Colchester
Hi ER
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Colchester
Hi Steuy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Inflexible stock management
1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock in store which would have completed my order. So I remain waiting. This I find disappointing, as it could help move stock at store level whilst keeping a customer happy by completing their order quicker. Staff at store were very pleasant , but unable to help .
18 de novembro de 2025
Resposta da hmv (UK) - Colchester
Hi David
Thank you for taking the time to leave a review. We apologise for any inconvenience caused by the delay to your order.
Please be advised that we are unfortunately unable to fulfil online orders from stock within the store, however we will be sure to pass your comments onto the relevant department for review.
Clear communication and nicely packaged
I ordered the Superman (2025) Steel book from HMV, and HMV made me aware of a delay in the release of the product, they then ended up delivering it sooner than the new release date which was a lovely suprise.
The Steel book came in great condition and in an appropriately sturdy cardboard packet. I am quite pleased!
26 de outubro de 2025
Resposta da hmv (UK) - Colchester
Hi Stanley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I hadn't heard from hmv about my item…
I hadn't heard from hmv about my item with my bad emails so I went to shop to find out about it and the lady was great help said it was out of stock and asked if I still wanted to wait I said yes please then all the emails came as said went after work got my item with no problems so everyone I spoke to was great at colchester hmv
26 de outubro de 2025
Resposta da hmv (UK) - Colchester
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Colchester
Hi Marty,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The assistant was very helpful in…
The assistant was very helpful in ensuring I could fit my record purchases in my bag. Taking them out of the cardboard packaging.
1 de outubro de 2025
Resposta da hmv (UK) - Colchester
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Aging lady prefers shops
Young lady very helpful no problem looking fir cd l wanted. Processed quickly. Sent to shop within couple of days. It is a pity the Chelmsford one is closed. Hope you can find a way to open it again. It's good to browse and by doing that you always find something else. Thank you.
28 de setembro de 2025
Resposta da hmv (UK) - Colchester
Hi Anne,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Such a friendly and knowledgeable…
Such a friendly and knowledgeable member of staff Jed.
Really upbeat and helpful
4 de setembro de 2025
Resposta da hmv (UK) - Colchester
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Really helpful staff wasn't in the…
Really helpful staff wasn't in the store so ordered in store to my home address came quickly with no problems
7 de setembro de 2025
Resposta da hmv (UK) - Colchester
Hi Katrina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hassle-free and friendly service.
4 de setembro de 2025
Resposta da hmv (UK) - Colchester
Hi DANIEL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Broken cd case
Easy to order, arrived quickly and the cd I bought was perfect, but the only problem was that the case for the cd was slightly cracked and broken. Apart from that it was brilliant
24 de agosto de 2025
Resposta da hmv (UK) - Colchester
Hello Ivy
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I love this store and the ease of…
I love this store and the ease of finding the latest films and older ones and the staff are always so helpful and I like the way the shop is set out.
23 de agosto de 2025
Resposta da hmv (UK) - Colchester
Hi Trudie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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