Brilliant service second time i ordered form hmv both times have a great experience very easy to pre order brilliant for when tings arnt available in stores
A empresa respondeu
Localização
Alterar localização20-22 The Mall, NP44 1PX Cwmbran, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy to order and collect Did not wait too long for delivery Collection made at Cwmbran store where the 2 members were very helpful and friendly
A empresa respondeu
Trying to change a defective LP Vinyl album bought via online was a nightmare. also 2nd copy delivered ordered online was also faulty (manfacturers pressing fault). so sent 2 back via courier and h... Ver mais
A empresa respondeu
The staff at the Cwmbran store are excellent. My ASD daughter can sometimes be in the store a LONG time if she doesn't know what to choose or wants to re-look at things, she can also sometimes be frus... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Cwmbran
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
20-22 The Mall, NP44 1PX, Cwmbran, Reino Unido
4,7
Excelente
202 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Simple in-store ordering and cheaper than Amazon .
Having had issues with ordering this Blu-Ray on Amazon I decided to order from HMV in store .
I was kept informed of my orders progress and was pleased to pick it up three days later .
30 de outubro de 2024
Resposta da hmv (UK) - Cwmbran
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First class service and postage on time
29 de outubro de 2024
Resposta da hmv (UK) - Cwmbran
Hi Philip
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Cwmbran
Hi Anthony,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Cwmbran
Hi Sapphire
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Even when I buy from HMV online I…
Even when I buy from HMV online I always click and collect, I usually have a chat with the person who serves me, she lets me know what's happening regarding album launches in the shop etc. A proper music shop for people, who music matters to.
31 de agosto de 2024
Resposta da hmv (UK) - Cwmbran
Hi Matthew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff knowledge of the store . Their help in finding the item I was looking for and the prompt arrival of my order. Very good customer service.
The staff knowledge of the store . They.
3 de setembro de 2024
Resposta da hmv (UK) - Cwmbran
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The shop assistant in Cwmbran shop
The shop assistant in Cwmbran shop was amazing, I didn't get her name she had dark black hair. She helped with everything that I needed. Due to her customer service I would go back to the shop, she was amazing. Thank you for helping my my son's unique music collection.
9 de agosto de 2024
Resposta da hmv (UK) - Cwmbran
Hi Joy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely gentleman helped my daughter…
Lovely gentleman helped my daughter find what she was looking for great experience
17 de agosto de 2024
Resposta da hmv (UK) - Cwmbran
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Cwmbran
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I always like shopping in this one
I always like shopping in this one.
Young lady on the counter helped me exchange a damaged record and then I bought a film, happy days
10 de agosto de 2024
Resposta da hmv (UK) - Cwmbran
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic
Fantastic. Quick and easy to order. Very fast delivery, items were packaged very well.
The Batman bluray movies are great quality, its a huge difference as I last watched them when I had a VHS, they look beautiful on my 4k TV.
Cannot recommend HMV enough, really great to order from.
30 de julho de 2024
Resposta da hmv (UK) - Cwmbran
Hi Sadé
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Cwmbran
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful operator at the store in…
Very helpful operator at the store in Cwmbran. Order placed on Friday, delivered on Monday! Excellent!
13 de julho de 2024
Resposta da hmv (UK) - Cwmbran
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The politeness of staff
10 de julho de 2024
Resposta da hmv (UK) - Cwmbran
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Your staff at HMV Cwmbran are polite
Your staff at HMV Cwmbran are polite, friendly and always willing to help. Anything I rquire which is not in the store is ordered for me and your order system is really efficient. Well done.
1 de julho de 2024
Resposta da hmv (UK) - Cwmbran
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful in store
Very helpful in store. Didn't have what I wanted , but ordered in for me, no hastle
30 de junho de 2024
Resposta da hmv (UK) - Cwmbran
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Quick and easy purchasing online and…
Quick and easy purchasing online and very friendly, prompt service at the store
18 de junho de 2024
Resposta da hmv (UK) - Cwmbran
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My son bought a mystery box at £15 but…
My son bought a mystery box at £15 but recommended value is £30. I wouldn't even pay £5 for what he got in the box, what a load of crap. And I've contacted him and all they said was they are sorry I was disappointed. Disappointed is an understatement. Unless they can provide proper merch worth the value then they shouldn't do these stupid boxes
You didn't advise anything, you refused to give a refund and you don't even know what rubbish was in the box
15 de junho de 2024
Opinião espontânea
Resposta da hmv (UK) - Cwmbran
Hi Maria,
Thanks for leaving a review.
We are sorry for any disappointment you felt at the contents of the mystery box you purchased. We can assure you that at the time of packing, the products included will have held a retail value of £30 or more as advertised and we can only apologise if the items included on this occasion did not meet your expectations.
We can see that you have been in touch and we have advised accordingly.
Friendly helpful staff
14 de junho de 2024
Resposta da hmv (UK) - Cwmbran
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff
5 de junho de 2024
Resposta da hmv (UK) - Cwmbran
Hi Faye
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.