Always excellent service in Darlington store. Linz who placed order and Claire at collection. Disappointed to find that The Carpenters CDs that I ordered weren't original A&M CDs. Doesn't say on web... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH Darlington, GB
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Leia as opiniões dos outros
Ordered the biffy cyro cd album , only revoutions the 2009 studio album . great quick delivery into local store (darlington) every other week i will purchase a cd from an artist that have gone unde... Ver mais
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Ordered the Beatles DVD 'A Hard Days Night' from the counter instore. The member of staff was really helpful and we chatted about favourite Beatles albums. The product was delivered in good time with... Ver mais
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The website is easy to use and there was good communication throughout the process. Regular progress updates via e-mail and item ready for collection within a few days. No problems when collecting fro... Ver mais
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Informações sobre a empresa
Sobre hmv (UK) - Darlington
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH, Darlington, Reino Unido
4,8
Excelente
249 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A reliable and easy to use service.
The website is easy to use and there was good communication throughout the process. Regular progress updates via e-mail and item ready for collection within a few days. No problems when collecting from the store and the item was well packaged. This isn't the first time I've ordered from HMV online and it is very likely I will do so again.
30 de maio de 2025
Resposta da hmv (UK) - Darlington
Hi Craig
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Truly excellent customer service.
The staff in HMV Darlington are beacons of what customer service should be. They are friendly, efficient, knowledgeable and helpful. I cannot praise them enough.
20 de maio de 2025
Resposta da hmv (UK) - Darlington
Hi Beryl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always helpful plus good service
14 de maio de 2025
Resposta da hmv (UK) - Darlington
Hi barry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing service from the Darlington…
Amazing service from the Darlington team upon collection. Thank you
15 de maio de 2025
Resposta da hmv (UK) - Darlington
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The lady was helpful friendly and…
The lady was helpful friendly and chatty especially when I told her I had a major stroke
4 de maio de 2025
Resposta da hmv (UK) - Darlington
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery to store excellent staff
28 de abril de 2025
Resposta da hmv (UK) - Darlington
Hi,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I Received My Order from Hmv on Time at…
I Received My Order from Hmv on Time at his Excellent Service Thank you
8 de abril de 2025
Resposta da hmv (UK) - Darlington
Hi Wilfred
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Keeping rock alive
I Got what I was looking for at a reasonable price and the two that I didn’t manage to find were sorted on the day and posted, received three days later, job done.
29 de março de 2025
Resposta da hmv (UK) - Darlington
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Shop assistant went to a great deal of…
Shop assistant went to a great deal of time and trouble to find what I was looking for. He failed, but that was not his fault. CD labels did not provide the information I wanted.
26 de março de 2025
Resposta da hmv (UK) - Darlington
Hi Shrimp
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Fantastic service. Staff friendly and welcoming. Went out of their way to assist the person I support..
23 de março de 2025
Resposta da hmv (UK) - Darlington
Hi Shelly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It came quickly and it was packed safely
It came quickly and it was packed safely
18 de março de 2025
Resposta da hmv (UK) - Darlington
Hi Harvey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery and great service.
Quick delivery, plus a nice and friendly service and ordering was very easy to do too. Thanks.
18 de março de 2025
Resposta da hmv (UK) - Darlington
Hello Batatat
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
On-line order collection.
I easily found the two CDs that I wanted on-line and ordered them for collection. The Darlington employee was very friendly.
27 de fevereiro de 2025
Resposta da hmv (UK) - Darlington
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I love my local HMV!!!
Service is always great, friendly and helpful staff.What more could you ask for?! Superb!!! I love my local HMV!!!
14 de fevereiro de 2025
Resposta da hmv (UK) - Darlington
Hi Alan
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Darlington store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
My hmv experience
Everything went smooth and easy from ordering to receiving product
12 de fevereiro de 2025
Resposta da hmv (UK) - Darlington
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Darlington
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hello HMV I purchased the latest vinyl …
Hello HMV I purchased the latest vinyl from Steven Wilson and it jumped on first couple of tracks, I returned product back to store which took me an hour and re ordered to be sent via post. Received in post as promised only to find same problem. Another hour driving. Got a full refund and told to try and get vinyl in a couple of months. Not happy as Xmas present.
15 de janeiro de 2025
Resposta da hmv (UK) - Darlington
Hello, we're sorry to hear this. While our suppliers all carry out stringent quality control checks, it appears as though an error has slipped through on this occasion - we can certainly understand your frustration if the same fault is occuring in the same place upon recieving the item a second time.
Thank you for bringing this to our attention. Should you require any further assistance then please feel free to contact us at website.service@hmv.co.uk.
Avoid
Products are a rip off, staff product knowledge is appalling and talk to customers like crap, avoid where you can.
10 de janeiro de 2025
Opinião espontânea
Resposta da hmv (UK) - Darlington
Hello Mark
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Item didnt take to long to get delivered.
Item didnt take to long to get delivered and the item was in good condition and thats the most important part of being a good delivery the condition of the item. So very pleased with my order and delivery.
6 de janeiro de 2025
Resposta da hmv (UK) - Darlington
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great selection and service
Great service and delivery, one of the finest selections of media available.
Highly recommended.
30 de dezembro de 2024
Resposta da hmv (UK) - Darlington
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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