What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Ver mais
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Localização
Alterar localizaçãoUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Ver mais
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Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Ver mais
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Excellent personal service. Not a time wasting courier involved. You order at the HMV store in person or by 'phone you're kept up to date with order progress without being inundated with info and you... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Derby
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Reino Unido
4,7
Excelente
230 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da hmv (UK) - Derby
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivery
Deliver was super fast and arrived sooner than the date given.
Fantastic.
23 de janeiro de 2025
Resposta da hmv (UK) - Derby
Hi tina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Derby
Hi Mick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hmv have always been the go to…
Hmv have always been the go to music/dvd store because of the variety of music they stock.
3 de janeiro de 2025
Resposta da hmv (UK) - Derby
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Derby
Hi SUSAN
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Derby store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ordered the item on the 04/12/24 wasn’t…
Ordered the item on the 04/12/24 wasn’t dispatched until the 16/12/24. Eventually received the item just in time for Christmas but would not order from here again particularly as I could have ordered this item for free next day delivery elsewhere.
22 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hello,
We are sorry to hear of the delay with your order and any disappointment as a result of this, especially so close to Christmas.
We can certainly appreciate your comments and please be assured that we will pass this onto the relevant departments for review.
We pride ourselves on the service we provide and apologise that this has not been a positive experience on this occasion.
Resposta da hmv (UK) - Derby
Hello Ron
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful
Friendly, helpful staff, would use this service again most definitely.
18 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Amazing service as always!
I frequently shop here, whether that be to purchase or simply just browse. Each and every time I shop here I’m met with friendly and helpful staff.
I’ve never had an issue within the store or with any products that I’ve purchased but I know for a fact that I will get quick and professional help to resolve the issue.
19 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hello Josh
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Pre-order Experience.
I pre-ordered this Funko some time ago and was delighted to finally collect it from my nearest store.
Good communication and ease of collection. The Funko was very well packaged and in pristine condition.
Thanks very much 😊
18 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hi Isobelle
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Derby
Thank you for the 5 stars!
Very impressed
The staff were extremely helpful in finding the product on their system, ordered it. It arrived within the timeframe given, no problems at all, very impressed.
12 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hi Sheila
Thanks for your review for hmv Derby, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon and have a merry Christmas.
Easy to get what I wanted
Easy to get what I wanted, and quick and efficient service.
14 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hi Philip
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very happy Arrived within a few days and have no…
Arrived within a few days and have no issues at all.
14 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hi Patricia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Polite staff when I placed my order and…
Polite staff when I placed my order and when I collected the order
12 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hi Mr beck
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Derby
Hi Dave
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Help given to source the DVD
11 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
I went into the shop in the derbion centre and I hadn’t got a clue so asked a young man for a game for a Nintendo switch. He was really helpful telling me they don’t stock many of them but he could order one for me which he did and to be delivered to my home address. He said it would be up to five working days. Which was spot on. I had messages regarding delivery etc. All very efficient thank you 😊
8 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hi Dawn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Derby
Hi julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order online
Easy to order online , product arrived in store and was easy to collect , packaged very well , excellent service by staff
4 de dezembro de 2024
Resposta da hmv (UK) - Derby
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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