One assistant in particular goes out of her way to help in everyday she can her name is caroline
A empresa respondeu
Localização
Alterar localização32B Newlands Centre, NN16 8JB Kettering, GB
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Leia as opiniões dos outros
My experience of HMV during the past Twelve months is that they are an excellent company. I cannot fault the service that they have given me. Staff are very knowledgeable whether with buying or... Ver mais
A empresa respondeu
The product came quick and early. Well packaged, also came in excellent condition all my packages have come in great condition from ordering from HMV. Also the staff and customer support are really fr... Ver mais
A empresa respondeu
My first ever online purchase!! I ordered an album, it came within the week that I'd ordered it (very quick, 4 days-ish from when I ordered it) They gave me a code to put into the royal mail app... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Kettering
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
32B Newlands Centre, NN16 8JB, Kettering, Reino Unido
4,9
Excelente
129 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service as always in HMV…
Excellent service as always in HMV Kettering, I wanted a particular classical CD for my Mum, and it was sorted out, delivered to store and I picked it up fine. I have been using the store for years and actively avoid Amazon! Very good CD and Vinyl selection.
31 de março de 2025
Resposta da hmv (UK) - Kettering
Hi Eliot
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff
Nice store.
Friendly staff
Only downside is that the music is to loud
8 de março de 2025
Resposta da hmv (UK) - Kettering
Hi Kayleigh
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Easy is a dream
Easy ordering on website, an email at every step, super easy pick up in store
9 de fevereiro de 2025
Resposta da hmv (UK) - Kettering
Hi Leah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No problem from choosing gift to…
No problem from choosing gift to picking it up from here shop
23 de dezembro de 2024
Resposta da hmv (UK) - Kettering
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I like click and collect and I trust…
I like click and collect and I trust HMV more than Amazon. I enjoy visiting the shop too.
19 de dezembro de 2024
Resposta da hmv (UK) - Kettering
Hi Charles
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great shopping experience
Went in to pick up my items that I had ordered online (Xmas gifts). The shop was clean and well laid out. The gentleman on the till was very helpful and chatted away while I paid for more items that I picked up in store.
30 de novembro de 2024
Resposta da hmv (UK) - Kettering
Hi!
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service with a smile.
Great service with a smile.
Ordered in dvds that weren't in stock. Delivered and collected with ease.
25 de novembro de 2024
Resposta da hmv (UK) - Kettering
Hi Nico
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What can I say about hmv
What can I say about hmv
Maybe train your staff or give the jobs to people who actually want them
Being told look for it yourself and waiting over 20 mins at a till whilst the one member of staff disappeared is not good enough
7 de novembro de 2024
Resposta da hmv (UK) - Kettering
Hello Sarra
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Resposta da hmv (UK) - Kettering
Hi Kevin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
As this is the only hmv in my area I…
As this is the only hmv in my area I always get my cds and dads there.the staff are always friendly and helpful.
10 de outubro de 2024
Resposta da hmv (UK) - Kettering
Hi Richard,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Kettering
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Top stuff again HMV
Easy process to the preorder and then to collect from my home town HMV store - and good customer service from online straight through to collection from store.
The order date was delayed for a week but was kept informed.
27 de setembro de 2024
Resposta da hmv (UK) - Kettering
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy collections
Very quick and easy to collect my parcel. Email said I needed photo ID to collect, but I didn't.
29 de agosto de 2024
Resposta da hmv (UK) - Kettering
Hi Rupert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
fast & safe delivery
fast & safe delivery, album was not damaged at all. Highly recommend buying albums from here
1 de setembro de 2024
Resposta da hmv (UK) - Kettering
Hi Erin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I always try and buy from HMV...
I always try and buy from HMV. My rating is based mostly on the great staff in the Kettering HMV store who are always friendly and helpful in obtaining that what I am after. Failing that I generally go to the HMV website, or order instore. As opposed to the competitors.
22 de agosto de 2024
Resposta da hmv (UK) - Kettering
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Kettering
Hi Cheryl
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The perfect gift for my Bowie fan wife…
The perfect gift for my Bowie fan wife on our anniversary.
10 de agosto de 2024
Resposta da hmv (UK) - Kettering
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kettering Store really helpful
Wanted to exchange a DVD for a Bluray very helpful and knowledgeable staff
27 de julho de 2024
Resposta da hmv (UK) - Kettering
Hi Tommy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Kettering
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very polite and happy to…
The staff were very polite and happy to help with your enquiries
6 de junho de 2024
Resposta da hmv (UK) - Kettering
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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